From Indian River, Michigan. Great customer service, efficient, knowledgeable and explained…read moreeverything. Kasey did a great job!!

Furnace issue. Kasey arrived on time. I explained that my thermostat says the heat was on, but…read morefurnace actually not coming on. He checked that out. Problem resolved. Kasey explained what he did very well and I understood. Kasey was polite and easy to talk to.

I called Northwest on a Friday at about 1:30 PM about an air conditioner problem. They had a…read moretechnician on site in less than 30 minutes! Very professional, and although they had to order a part for a full repair, they insured that the air conditioner would run until they finished the job. A+ all around!

Always very pleased with the service provide from Nicolas in office Mitch Sam. Always prompt and…read morefair price. Thank you

STILL getting SPAMed every single day despite repeated attempts to have my address removed from…read moretheir system. If they cannot figure out how to do that .. I would not trust them to install a furnace.

Since they sold out to a corporate mechanical company their service went downhill big time. They…read morerefused to sell a pilot light tube during a no heat situation in February. Bought parts from them since the 90's through the years. The manager was a complete ass about it too. I'll never darken their doors again. Half their mechanics aren't licensed either.

I had a plumbing emergency at midnight. My boiler mate blew out and my basement was flooding…read more They were here within a half hour and set an appointment within a reasonable time to do a complete replacement. I definitely recommend this company. Very professional service.

Great customer service! Very professional and knowledgeable plumbing technician who was friendly…read moreand helpful. Highly recommend this business to Northern Michigan Homeowners.

I was so disappointed to stop in and see no employers wearing masks. When I asked a young worker…read more I was told that the mask requirement was lifted in Michigan and only essential in grocery stores and medical buildings??!! Are we living in different states? Yet you have taped social distancing marked on your store floor (which nobody was bothering to obey) and plexiglass for the cashiers?!! Why bother?! You obviously care little for your customers or employees. Horrible example for the community. I am telling all my neighbors and friends to keep driving. Go to a hardware store that values both customers and employees!!

Mike and his staff are good people; they have an amazing variety of parts, hardware, and general…read moresupplies. You are immediately approached and offered assistance as soon as you walk into a department looking around. They are appreciative of their customers and the business we bring them, which is kind of rare in today's business climate. I feel fortunate to have them in town, and highly recommend them.