So disappointed. We won't use them again. Our Furnace died in November and we had Fairbairn come…read moreout and look at it the day after thanksgiving. They told us it needed to be replaced and could not be repaired, although the could keep it running for the weekend (very cold out). We ordered a replacement on Monday $6,500 +/-, for a furnace I could get in 2 days for $2500 less. There is value in a local supplier, though, and I was told this was a fair price by an HVAC Pro we trust that lives elsewhere. The Furnace took 18 days (I could have had one from GR in 2) since their supplier (Ferguson) ordered it from the west coast in a blizzard and they were not given an eta. So we waited, with a furnace that we had just been told was too dangerous to run. When the unit finally arrived they installed it the next day, and left, which is when the problems began. The furnace shut down and we could not start it again. They sent their repairman out who spent the better part on one evening and the next day frankensteining our new furnace with parts from the dead furnace. Scott finally came out and realised they had not run the diagnostics required before firing up the furnace. So, 3 weeks after ordering our furnace, and 2 nonsense days on their part, our furnace was finally running. When I spoke to Scott I told him I expected some consideration on the bill. He had estimated an amount but we had already agreed to time and materials vs a set install cost. When the bill came it did not include a discount. I'm not usually a crank but, seriously, 3 weeks and a botched install and nothing? Scott told me he took the discount on the estimate. Not sure if I misunderstood or he thinks I'm not too smart. We have a 1 year warranty and and service contract and hopefully won't need another build for a few decades but this has soured me on Fairbairn

We used to do business exclusively with this company. We needed our furnace repaired and scheduled…read morean appointment. Our appointment was for the early afternoon. The service crew showed up first thing in the morning. As we had prior commitments they said no problem as there was a cottage not far away that they were scheduled to winterize and would be back at the scheduled time. They did and the service was done very well. Techs friendly and efficient. Given the 25+ year age of our furnace they recommended we consider a replacement in the future. No high pressure sell. When we got the invoice we saw that we were billed for 8 hours of labor instead of the actual 4 hours AND we were also billed for the time for the crew to drive from the shop to our house. 30 minutes each way so another hour which was NOT disclosed in the bid(not an estimate---a bid). Furthermore, the Travel Time charge was the same as the hourly repair rate which is steep! When I called to complain the owner did cut 4 hours from the bill, refused to apologize for the mistake, and defended the pay for the drive charge. I strongly suspect that the lady who owns the cabin that was winterized payed for "Travel Time" too!! We took the tech crew advice and replaced our furnace the following year but went with a different company....I drive by Fairbairns Store frequently and the only thought that pops into my head is "Never again"

STILL getting SPAMed every single day despite repeated attempts to have my address removed from…read moretheir system. If they cannot figure out how to do that .. I would not trust them to install a furnace.

Since they sold out to a corporate mechanical company their service went downhill big time. They…read morerefused to sell a pilot light tube during a no heat situation in February. Bought parts from them since the 90's through the years. The manager was a complete ass about it too. I'll never darken their doors again. Half their mechanics aren't licensed either.

I had a plumbing emergency at midnight. My boiler mate blew out and my basement was flooding…read more They were here within a half hour and set an appointment within a reasonable time to do a complete replacement. I definitely recommend this company. Very professional service.

Great customer service! Very professional and knowledgeable plumbing technician who was friendly…read moreand helpful. Highly recommend this business to Northern Michigan Homeowners.

Professional, prompt, and thorough. Never tried to get me to more than was necessary. Strongly…read morerecommended. David Joseph

We just bought a house in East Jordan and the main got clogged last week it cost $400 for the job…read morebut they showed up quick after I called and the worker Nolan was literally the best an needs a raise! He had great communication, showed me what was wrong and how to help prevent problems in the future.

Sam Papi from M & M has come out to our house now twice for plumbing issues in our basement and I…read morecannot give him enough positivity!!! He communicated so well and made sure I understood what the issues were. Both experiences were great and we now request him by name. Very efficient at his job and great to work with!

From Indian River, Michigan. Great customer service, efficient, knowledgeable and explained…read moreeverything. Kasey did a great job!!

Chad was awesome!! He fixed the problems on the first trip out. He was extremely friendly and…read morevery professional. If it were possible, I'd request him every single time we have a problem. Trust me, sign up for the maintenance contract. We've saved well over its cost over the years in fixed issues before they became disasters.

Lauren who answered the phone, is a breath of fresh air and professionalism, as she helped expedite…read morean out-of-service furnace fixed. She truly 'brightened my day'!

Great Family run business. Excellent customer service. Show up on time. Just nice people to work…read morewith. They came in and added a water line for a sink , fixed a leaky stop valve under the sink that was installed by the builder installed some faucets. I recommend them. Not sure why Google pegs my location as SFO, CA. This is for Petoskey MI

From the owner: We specialize in all your plumbing and heating needs with emergency services available after…read morebusiness hours, as well.