I had an issue where a Dasher stole my shakes. A worker by…read morethe name of Mikey was so sweet enough to make sure he prepared my new shakes with extra love. I don't know what can be done, but he needs a hell of a lot of credit!!! THANK YOU MIKEY

Well there was already gas stations here but this one is brand new with more pumps same price as…read moreolder stations. We stopped here for first time.

stopped at Pilot travel Ctr in Ohio and will continue using them…read moreclean, variety of food, clean bathrooms and willing to assist the elderly traveling w 2 dogs, elderly and rv and stressed when going to get gas so tried Pilot and a flying J in Ohio near Buckeye lake and both were excellent for what I needed so now we only stop at Pilots n flying J traveling stops

Nice people working here, but atrocious parking. Way too cramped. Took me 10 minutes to wiggle out…read morethis morning to avoid swiping trucks around me. Once I finally got out and circled to exit, I had to sit around another 10 minutes while another truck did the same. And it's a big lot, so they could easily repaint the parking spots to allow for more room.

See pictures on condition of men's restroom. They can do a lot better than this. Restroom walls are…read moredeplorable with grime buildup from top to bottom. Floors haven't been mopped in months, it's obvious they're only sweeping floors. Toilet and stalls are just as bad, broken urinal. Main store floors need professional cleaned or replaced. Windows are horrible- with so much nastiness all over this store it's personal to management; they don't care. White Castle is attached to this business.

Well i can see im not alone with bad review. I stopped for gas .. i was about empty. Its winter…read morebitter cold windy day. I swiped my credit card .. several times with no luck. It gave no message. Not enjoying freezing out here. Went inside. She said it was stuck. So couldnt pay or cancel it. She suggested i move to another pump. There are 4 other gas stations within sight ... i chose to hit cancel and leave. Went to pilot with no drama.

Everyone has always been nice when I stop at this Speedway. The only issue for me is it can be…read morecrowded and the lot is a very compact space to navigate. I usually don't want to deal with the little traffic jam that occurs.

I called earlier this morning over a charge on my card as it didn't match my receipt charge,…read moremanager over the phone tells me no need to worry she can pull it up in the system I drive a hour to the location from Troy with the original receipt in hand only for her to tell me she can't help her system doesn't show her anything regarding that transaction. Complete waste of waste of time if she wasn't busy carrying a baby's around the store maybe she would had done a better job finding it.

After leaving the Speedway down the road with no breakfast I drove down to this one and to my…read morepleasant surprise no food in the warmers here either. There were some hot dog's on the rollers that looked like they were from the day before. I decided to try my luck with them only to have the gas station attendant come right behind me and slap the onions closed as I was walking away. Just trying to get on the road and out of town as fast as I can. Sorry to inconvenience both of the Speedways with my business. The empty food warmers is so common with this branch and the Springboro location. I don't known if this is lack of ordering or lack of what but it sucks. Also....the hot dogs were nasty. I really wish I could count on them it would be so convenient as much as I travel for work if they both functioned like they should.

Nice gas station, but they don't have a liquor license for sundays!!!! Too bad I didn't know until…read moreI got there.

Dude. I hate giving low star reviews bit this place embarrassed me for no reason. Wanted to contact…read moremanagement, but there is none. I get addicts hang out at gas station, I came back from a show and got gas. Went in to get a water and Gatorade and one of the addicts kept pointing at me saying I stole something. The cashier sided with them despite offering to do anything to show I didn't steal anything and refuse to cash me out, even offered to pay for what he said I stole if he could show me. I guess they have a theft problem, but I'm not stealing from your store and I didn't want to be there in the first place. I wouldn't stop here.

I had a bit of a mishap with getting my virtual card to work yesterday morning and I have to really…read morethank both gentlemen working up at the registers for being so patient with me, they were extremely busy but friendly which is something I don' see enough of these days! despite being busy they handled everything with ease! I especially want to let Randall know how much his act of kindness was not expected but truly appreciated !! it sounds silly but you really made my day by just being genuine, he mentioned someone had helped him recently with his purchase & and with a smile he was just paying it forward.. not only was I very inspired by your thoughtfulness.. it truly brightened my day when later that evening while I was at work i was given an opportunity to pass it forward and they were excited to pass a blessing to someone else for blessing them thanks again.

For gas it's probably one of the best prices around and easy access to the highway. Plenty of pumps…read moreand parking. The inside is a hit or miss sometimes out of a lot and not very clean and then other days it's fully stocked and very clean. The restrooms I would definitely pass on. But like I said it's the cheapest around on prices and easy access to the highway that is what keeps me going back

How Abt getting my car returned to me... Did you know that when you tow a car away from the toe…read moresite that you can't take it more than 25 miles from the towing spot and you guys took it all the way to Erlanger Kentucky which is 40 miles away on the first day they wanted $535 they still have my vehicle because I did not have the money to get. I literally fallen into a horrible depression because of this because I am stuck here for days on end I can't get no one to take me to the grocery store those days I sit here two or three days at a time without no food nothing to drink no way to go anywhere because I'm stuck here because you took my car away from me when the women that were working assured me that my vehicle would be fine until I got back and I explained to her I had to go get the tools to fix it and she said everything was fine not to worry it was fine don't worry it's fine repeatedly that's all she said. And when I finally got everything together and got back there they had told my car off for no reason she didn't even act like it was any problem at all like nothing the first shift people said that it was gone before they got there so it had been the third shift people you have no idea what you have done to me by taking my vehicle away I mean there's days I can't even get myself up because of this depression that I've fallen into! Holidays that I have missed birthdays where I couldn't see my kids it is a horrible horrible thing by taking my vehicle for no reason whatsoever! You just need to return my vehicle to me to my front door is what you need to do with everything that I had in it I haven't even been able to get a ride to go get my stuff out of it because I can't afford to pay anybody because the job I was going to start I wasn't able to because you took my vehicle Thorntons is a horrible place I will never shop there again and I will tell everyone I know everyone I know how horrible they have been to me and to stay away from that place that all they do is lie and destroy people's lives! I don't want to hear no more sorry about my experience I want my damn car back do you understand you need to get my car from Erlanger Kentucky and tell him to bring it back to my house in Franklin Ohio! They should have never told my vehicle! I had it blowout I drove it to get it off the highway it messed up the brake line I had to go get a four-way a Jack and tools so I can fix the brake line I went inside and spoke with everyone I was assured that it was fine that everything was fine not to worry my car would be fine and when I got back they had towed it to Erlanger Kentucky 40 miles away! My name is Jennifer Beckett have a 1999 Chevy suburban red and black I was told from the springboro Thorntons for no reason I want it returned to me 590 Bunker Hill drive Franklin Ohio immediately because my life is not going to make it if I can't get pulled up out of this horrible depression I mean I've never felt anything like this I literally feel like something stuck in the life out of me! There's days I can't even get up! Easter's been ruined memorial Day and never even got to go to the cemetery to decorate my mom and grandmother's and my sisters burial site! Bring me back my vehicle good God save my life and bring me back my vehicle! You all should feel ashamed of yourselves for doing that to people that do everything they can to stay on top I did nothing wrong my vehicle should have never been towed it wasn't even marked on your lot that it was a tow away zone & in the state of Ohio has to be posted at all entrances and exits and it's not you're also not allowed to take it more than 25 miles away from the tollway zone and you took it 40 miles away for no reason when there is a tow company a half a mile down the road from where you're at!!! Get my car and bring it back to me!!!

This isn't the first time I've had issues with this store. Today, I went and got milk roughly an…read morehour ago and come to find out it expired on the freaking 19th. That slow faced gimping molerat looked me in the eyes and sold me expired milk. Last time she took almost a full 10 minutes after acknowledging I was at the counter to cash me out and tried to keep $5 of my money. Supposed to get 16 and some change and she gave me two $5s and a single. Didn't make it out the parking lot while putting my money away that I realized she had shorted me. Went back and she seemed shocked that I had noticed and seemed to get that done rather quickly compared to her actual work.

An overall great store to stop and visit. The workers know you by name after a while and build a…read moreconnection. Always clean and always with good service

Love their ice cream , shakes and sundeas. They sell gas but tobbe honest we usually just stop here…read morefor a icecream treat. As with everything now ... they have trouble keeping help and so the service is hit or miss. But they do a big business for ice cream and therevis often a wait. We often tag team it... he puts in our order in while i get in line to pay. Stopped in today and seemed like all new people. Very young and the guys had hair hanging down over there eyes ...guess thats the style now. Lol. All the icecream containers looked about empty. So they stay busy. Our fav is the peanutbutter shakes. Dont request extra thick because it usually comes that way.

worst service i've seen from here in awhile do better !!! no worker should be complaining about…read moredoing what their job consists of! nor bash people for getting milkshakes!!

$5 pizza and a drink...NO PIZZA!!!! How is that possible??!? None coming, no one at the counter!…read moreAwful!

I was just refuses service by 2 employees because someone riding in my vehicle didn't have ID! I…read morewas attempting to buy a pack of cigarettes and for some reason my 23yr old son and his 21yr old girlfriend effect my ability to purchase anything in the store I'd like.. I'm 48! The young man working the counter and the even younger manager were snarky rude and condescending! There are gas stations all over town... pick a different one!