$5 pizza and a drink...NO PIZZA!!!! How is that possible??!? None coming, no one at the counter!…read moreAwful!

I was just refuses service by 2 employees because someone riding in my vehicle didn't have ID! I…read morewas attempting to buy a pack of cigarettes and for some reason my 23yr old son and his 21yr old girlfriend effect my ability to purchase anything in the store I'd like.. I'm 48! The young man working the counter and the even younger manager were snarky rude and condescending! There are gas stations all over town... pick a different one!

For gas it's probably one of the best prices around and easy access to the highway. Plenty of pumps…read moreand parking. The inside is a hit or miss sometimes out of a lot and not very clean and then other days it's fully stocked and very clean. The restrooms I would definitely pass on. But like I said it's the cheapest around on prices and easy access to the highway that is what keeps me going back

How Abt getting my car returned to me... Did you know that when you tow a car away from the toe…read moresite that you can't take it more than 25 miles from the towing spot and you guys took it all the way to Erlanger Kentucky which is 40 miles away on the first day they wanted $535 they still have my vehicle because I did not have the money to get. I literally fallen into a horrible depression because of this because I am stuck here for days on end I can't get no one to take me to the grocery store those days I sit here two or three days at a time without no food nothing to drink no way to go anywhere because I'm stuck here because you took my car away from me when the women that were working assured me that my vehicle would be fine until I got back and I explained to her I had to go get the tools to fix it and she said everything was fine not to worry it was fine don't worry it's fine repeatedly that's all she said. And when I finally got everything together and got back there they had told my car off for no reason she didn't even act like it was any problem at all like nothing the first shift people said that it was gone before they got there so it had been the third shift people you have no idea what you have done to me by taking my vehicle away I mean there's days I can't even get myself up because of this depression that I've fallen into! Holidays that I have missed birthdays where I couldn't see my kids it is a horrible horrible thing by taking my vehicle for no reason whatsoever! You just need to return my vehicle to me to my front door is what you need to do with everything that I had in it I haven't even been able to get a ride to go get my stuff out of it because I can't afford to pay anybody because the job I was going to start I wasn't able to because you took my vehicle Thorntons is a horrible place I will never shop there again and I will tell everyone I know everyone I know how horrible they have been to me and to stay away from that place that all they do is lie and destroy people's lives! I don't want to hear no more sorry about my experience I want my damn car back do you understand you need to get my car from Erlanger Kentucky and tell him to bring it back to my house in Franklin Ohio! They should have never told my vehicle! I had it blowout I drove it to get it off the highway it messed up the brake line I had to go get a four-way a Jack and tools so I can fix the brake line I went inside and spoke with everyone I was assured that it was fine that everything was fine not to worry my car would be fine and when I got back they had towed it to Erlanger Kentucky 40 miles away! My name is Jennifer Beckett have a 1999 Chevy suburban red and black I was told from the springboro Thorntons for no reason I want it returned to me 590 Bunker Hill drive Franklin Ohio immediately because my life is not going to make it if I can't get pulled up out of this horrible depression I mean I've never felt anything like this I literally feel like something stuck in the life out of me! There's days I can't even get up! Easter's been ruined memorial Day and never even got to go to the cemetery to decorate my mom and grandmother's and my sisters burial site! Bring me back my vehicle good God save my life and bring me back my vehicle! You all should feel ashamed of yourselves for doing that to people that do everything they can to stay on top I did nothing wrong my vehicle should have never been towed it wasn't even marked on your lot that it was a tow away zone & in the state of Ohio has to be posted at all entrances and exits and it's not you're also not allowed to take it more than 25 miles away from the tollway zone and you took it 40 miles away for no reason when there is a tow company a half a mile down the road from where you're at!!! Get my car and bring it back to me!!!

A guy stood there in front of ice machine on his phone. I didn't realized later he was an employee…read more So he totally ignored the cups with all syrup and there were no lids. After he filled his cup that was overflowing (probably why it's a mess) he went to the registers where he ignored a line. I went to a lady who had checked out four customers and all of a sudden they opened another register and she left... with me at the register. After they checked out two more customers I asked "should I go to another register?" Another guy came and said he'd check me out and she said, "we decided to change registers." Cool... but they didn't acknowledge me or tell me to go to the other register. (Sigh)

Terrible, not friendly, and not customer oriented. I have tried to return an item 5 times and…read morecan't because they won't give me a credit or even a replacement since the manager is never there when I stop. I requested the managers phone number and was denied. If you need anything related to a convenience store, there are others within the area.

Tried their fried chicken a couple weeks ago, and it was fantastic…read more Hot spiced well crispy and flavorful

I was running late; needed gas, a restroom and had skipped breakfast. I was surprised to find a…read morelarge dining area inside. The plated breakfasts looked good. This is an order-at-the-window operation. But I wanted quick(er). They were just restocking the breakfast burritos. It was hot and large. The tortilla was hot, but soft, and not the least bit crispy. Boo! The filling was very hot and very, very cheesy. The cheese dominates, overwhelming the eggs, ground beef and veggies. Next time, I will ask for light cheese. Seven people were ahead of me in the payment queue. The line moved very swiftly. The lady working the register knew her job and had zero wasted motions. Will I return? Yes.

stopped at Pilot travel Ctr in Ohio and will continue using them…read moreclean, variety of food, clean bathrooms and willing to assist the elderly traveling w 2 dogs, elderly and rv and stressed when going to get gas so tried Pilot and a flying J in Ohio near Buckeye lake and both were excellent for what I needed so now we only stop at Pilots n flying J traveling stops

Nice people working here, but atrocious parking. Way too cramped. Took me 10 minutes to wiggle out…read morethis morning to avoid swiping trucks around me. Once I finally got out and circled to exit, I had to sit around another 10 minutes while another truck did the same. And it's a big lot, so they could easily repaint the parking spots to allow for more room.

every time I go in there, the people are rude and I can't understand them. I tried to buy a lottery…read moreticket the other day and he told me the system went down and I had to wait 5 to 7 minutes. Just always very rude.

I just bought a lemon cake on sale at the bakery. They even wrote "good luck" on it for me for…read morefree. It was one of the most delicious cakes I've ever eaten! And the price was great. So good Thank you very much!

Nice gas station, but they don't have a liquor license for sundays!!!! Too bad I didn't know until…read moreI got there.

After leaving the Speedway down the road with no breakfast I drove down to this one and to my…read morepleasant surprise no food in the warmers here either. There were some hot dog's on the rollers that looked like they were from the day before. I decided to try my luck with them only to have the gas station attendant come right behind me and slap the onions closed as I was walking away. Just trying to get on the road and out of town as fast as I can. Sorry to inconvenience both of the Speedways with my business. The empty food warmers is so common with this branch and the Springboro location. I don't known if this is lack of ordering or lack of what but it sucks. Also....the hot dogs were nasty. I really wish I could count on them it would be so convenient as much as I travel for work if they both functioned like they should.