i am sorry to say that I didn't get informed on an issue with my water heater not being plumbed up…read moreto code. All I didn't find out into the night I moved in that there was an issue the the shower. There will be very costly repairs that I won't be able to afford.

Trevor was kind enough to call a few days after the inspection to answer my questions. Customer…read moreservice with this company is a standard other businesses should aspire to!

As a homebuyer, I feel that the seller who used this company for an inspection and report was…read moreseverely mislead. Pertinent information regarding their home was not included in their inspection report. Had we, the buyers, based our purchase on the seller's inspection report, we would have been ready and willing to buy the house with the understanding that we would have needed to put about $5,000 - $10,000 of work into the home. Based on our separate buyer's inspection, we likely would have needed to have significant repairs to the foundation, starting at $20,000 in addition the previous range. In addition to these repairs, the foundation repair would potentially cause other issues with the floor, drywall, and windows, expenses that would be nearly impossible to predict or budget for. This was downplayed on the seller's inspection report, as if age of a home has no factor upon future ramifications. There were numerous other issues such as exposed wires, window repairs and gutter repairs that were not identified at all on the seller's inspection report. It is one thing to instill a sense that home issues may not require immediate attention and can ultimately be resolved with quality repairs and sufficient funds. It is another thing to dismiss information in regard to the health, safety, and salability of what is many people's largest lifetime investment. We were fortunate enough to have a buyer's agent and inspector that provided us with a much more comprehensive report and were willing to tell us that this home would have been a significant financial burden. I worry that the sellers have not been provided with similar clarity while working hard to sell their home.

His inspection was routine, I guess, but he refused to talk to me after we received our emailed…read morereport. I had several questions about photos and comments he made, and I needed ten minutes of his time to discuss the report. Three messages and an email were left unanswered - he refused to call me back. I even left specific questions on my voicemails that clearly needed answers. Apparently, Luke wants to exchange $800 for an emailed generic report, but will not speak to you afterwards. He does realize I'll buy another house in Eugene at some point, right?

I've used these people twice. The first time - I didn't know what to expect - I'd never bought a…read morehome before. I had hoped that they would be thorough. I read the reviews & decided to go for it. I met with their inspector Teman (he's their Eugene person) & followed him around for 4 hours. He was incredibly thorough. He explained everything. What he was looking at & what it should look like. I learned so much. Every infraction was followed up with pictures & notes. That first place needed MAJOR work & I didn't purchase it. The second place I made an offer on - I knew who to call. Teman did an excellent job & I got a very thorough report. I made an offer - it was accepted - the seller made the repairs & I had Teman come out to re-inspect. I'm recommending him to all.

Top notch service that goes so very far above and beyond any other home inspection service I have…read moreused before! Almost makes me wonder what exactly was I paying for with previous inspections... Teman was easy to communicate with, showed up on time, spent a long time being very thorough, and meticulous. He followed up after the appointment to make sure I understood everything, and he provided me with an incredibly detailed report, with very clear, easy to understand language, and a ton of well-composed photos of every nook and cranny, including thermal imaging. I feel like I have an entirely new perspective on our home, and what I can do to maximize it's longevity and potential. I highly recommend their service, and will 100% be using them again in the future!

The city of Eugene requires homeowners with an irrigation system to have our backflow system…read morechecked out and certified with EWEB every year, and then there's the winterizing process to keep pipes from freezing. So much for convenience, right? Just another fun adulting task to add to the list! I found Terra Nova, which specializes in both, and that's all they do. You sign up on their website and they come out twice a year to turn your system off and drain it, turn it back on in the spring and check the backflow. They're one of EWEB's certified contractors, so they send the test results directly to EWEB. I signed up and they fit me in for the winterizing the same week. The cost seemed reasonable when you sign up for their ongoing service. So far, very pleased. One task checked off the list.

This business needs to provide a way for customers to see where the worker is in real time. I…read morerealize there was an emergency with one of the workers having to be out of the country but I had to wait at home for almost two entire work days so I could be here when the worker arrived for this service. I tried calling three times but couldn't leave a message and there was no outgoing message to tell the customer what was going on. Additionally, I had previously been told the leak in my pressure regulator would be fixed at the same time. Now I have to wait for another appointment to fix the original problem.

I highly recommend Agape Gutter Pro's. Nick and his crew were responsive and great to work with…read more Nick went above and beyond to make recommendations, complete additional needed work and ensure I was satisfied with their job. Their work was excellent and they were very fair. If you need gutters, call Nick at Agape!

This is company is great. I had a really small job and they had no problem dealing with a small…read morejob. I had a crummy plastic gutter on my patio covering which is only 30 feet long...but it was no problem for them to do such a small job. Nick called me back within an hour of my leaving a message. They scheduled me for just two days after talking and the guys showed up right on time and they completed the job wonderfully. Highly recommend this company....

We hired Cory for our pre-purchase home inspection and he did a great job. He was very thorough and…read moreshowed us everything he looked at in our walkthrough when he was done. He is clearly experienced in the trade and cares deeply about the work he does and the people he does it for. We received the inspection and sewer scope report a few hours after the appointment finished and it was very thorough and easy to read. Everything was explained very clearly and recommendations were made even for minor things. A friend referred us to Cory and we will happily refer our other friends to him when it's their turn to buy a home. We have nothing but good things to say about our experience with him!

Cory did an excellent job inspecting this home. He was thorough, professional, and I trust his…read moreexpertise and recommendations. Thanks Cory!

Seems to be a nice guy but... UNRELIABLE! Unprofessional…read more I needed the sprinkler system at my house to be looked at because it appeared to not be working correctly. (A dog had apparently gotten into the wiring and chewed it up). I called around to a few different businesses, but their availability was pushed pretty far out. Then I called Emerald Valley Backflow and spoke with Aaron. He seemed nice on the phone, and was able to schedule me for the same week. I called on a Tuesday and he scheduled me for Thursday morning at 10am. WELL- at 9:22am on Thursday he texted me and said he couldn't make it and needed to reschedule for Monday. We rescheduled for Monday at 4pm. At 2:43pm on Monday, he texted AGAIN saying he couldn't make it due to a "de" appointment. (Maybe he meant dentist?) I told him that I really needed this job done, and asked if he could come by any time that evening after his appointment (since it's practically summer and stays light out pretty late). He declined, and stated his availability for the coming week (which, did not work with my schedule at all). Making an appointment with a client TWICE and ditching out LAST minute BOTH TIMES is so unprofessional! If you need a job done, DO NOT call Emerald Valley Backflow.

Schedule my backflow testing with Emerald Valley every year. Great customer service - he does our…read moreentire neighborhood.

Once again, Ace was great in cleaning our roof and gutters and "de-mossing" our roof. Dylan and…read moreJames did great work. Hard working, efficient, and friendly. Thank you, guys!

Dylan and his partner arrived on time today and did a great job in pressure washing the outside of…read moremy house as well as my patio. Everything looks great as usual. As I have in the past, I would continue to highly recommend them for excellent care of the house!!