Salem Five did not check on suspicious check resubmittal…read moreactivities. It was fining me after the first overdraft fine. If I wasn't paying attention, I would have erroneously been fined for over $350, and would not have been able to pay other bills. I was short $5.00 My bank since the 80s. Nice people. They did stop the fines after blaming me. Be on top and be assertive. Communicate. $5. Salem Five since 1855. $5 $5 $5 sheesh. Drill Sargent forgave me with a voice as hard as a rock. Thanx Ms.

I been waiting since Monday june 2026 and today is june 4 for a new debit card was comprised I have…read morebeen to several branches and told they cannot print debit card right now there machine is down i reached out to salem five phone number and told me they can issue me one in ten day through the mail I told them I need the physical card Now they are telling me they didn't hear about any issue .this is ridiculous . I wish I never put my money in this bank they have no time line when this will be fixed ridiculous

Although I do not use a brick and mortar bank often, when I do I really appreciate going to this…read morebranch because of he outstanding service by Trevor. He is efficient, friendly, and most importantly knowledgeable. He makes me want to stay with B of A.

I've been inside twice for transactions. Each time there's been 3 employees in lobby/teller area…read more Each time 1of the 3 presented themselves as a rude and verbally aggressive person. That trends towards a more than 33% chance I will be treated poorly should I dare a third visit. I am 100% certain that, though I may use the ATM, I will never subject myself to the bad people that exist inside that place. All the reviews here are at least about a year old and most are positive and even name the representative who assisted them. I've never had the luck to encounter them and I suspect that there's many new employees there.

Excellent Customer Service from top to bottom. Small Community that is willing to go the extra mile…read morefor you anytime.

My family and I have been coming to this bank all my life. The workers are phenomenal and provide…read morequality work every time.

I think 1 is way high for this kind of service, a lady who works for TD bank at Salem location on…read moreLoring Ave. is a waste, I can not believe how she is with clients, my husband was telling me and I could see it myself, it is terrible

very poor customer service. I will never use this location again. I been a customer for this bank…read morefor almost 7 years and this is the worst branch

I have been banking here for years. The people are friendly and professional. It's a nice hometown…read morefeeling when you walk in there.

This is a great local bank with excellent staff and knowledgeable service. We use them for our…read moreneeds and also for our mother. They go out of their way to serve. I have been very happy to work with them and feel they are competitive in interest rates and services.

Such poor customer service. I can't get them to mail my statements no matter how many times I ask…read more They are short staffed & there are always long waits to speak to anyone but a teller. It's very unprofessional & I am closing my account. Good riddance!

Went in this bank to just cash a 17.00 check that was sent to me by my insurance.I figured it was…read morenear my house and it was from there bank. I went in and didnt even seem like a bank. I told them I just wanted to cash it. He says there is a 7.00 fee to cash it. I said its from your bank. So on and so on. But I have NEVER EVER heard of a bank that charges to cash there OWN CHECK! Now I see why they have a rating of a 3. It should be a ZERO!! Taking people for suckers!! So I went to my own bank and cashed it. NO CHARGE! And I have cashed at other banks and never charged me. Stay away from that bank!!

Very pleased with the service that we received from Aragon our teller in our visit to Santander…read moreyesterday. Thank you Aragon

Completely disappointed with the loan services of Santander Bank. Communication within this…read moreinstitution is deplorable. We have been banking with this institution for a while and over time it has become obvious that this bank is technically backward compared to leading banks. Their fees are onerous. Save yourself some headaches don't bank with Santander. We are very unsatisfied and are changing banks.

I'm in the process of moving to Marblehead from Ohio and had the pleasure of opening a new savings…read moreand checking account here today. I was greeted by a friendly and personable banker Patty. She was went over my options and did so in a very nonaggressive manner. The customers there seemed equally friendly and very willingly shared with me their high levels of satisfaction banking here. Patty provided exceptional service by spending quality time with me and helping me choose the best options. I would highly recommend doing business here. Patty is one of the most down to earth and pleasant people I have ever met, a true delight. I can't recall having experienced such high levels of customer service. Great experience, thanks Salem Five and thanks Patty!

Helpful when going into the Marblehead branch to renew my debit card. After over a month of going…read moreby and never receiving my debit card and calling them numerous times I'm fed up. I've called 4 or 5 times and they take my name and number and say they'll call me back but never do. Swampscott branch much more efficient!!