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    Lowell Five Bank - Dracut

    3.0 (1 review)
    Open 9:00 am - 4:00 pm

    Services - Lowell Five Bank - Dracut

    Personal banking

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    13 years ago

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    Ask the Community - Lowell Five Bank - Dracut

    Jeanne D'Arc Credit Union

    Jeanne D'Arc Credit Union

    (58 reviews)

    I joined JDCU soon after moving to NH and there was a Branch in Lowell right down the street. We…read morehave Checking, Savings, IRA CDs, Mortgage, Equity and a Car Loan through them. Every interaction with them, whether in person or on the phone, has been handled with courteous professionalism. I worked at a Credit Union before and like the fact you are a Member and not a Customer. This means a lot! My only complaint is when my son recently applied for a car loan. He has a Checking & Saving acct with JDCU. He has a good job, great credit, and a decent down payment for the car. He applied online and was approved immediately. The process from here on out couldn't have been more awful. He contacted the Loan Dept and they told him what he needed to supply. He was never allowed to speak directly with the Loan Officer, all calls are routed to assistants and they act as go betweens. Everyone he dealt with was great, but this added to the amount of time to get even simple answers to questions. He would supply the requested paperwork and there would be a problem. That would get resolved and then something else would be needed. He spent almost 2 weeks going back and forth trying to line everything up and provide whatever they needed in order to get the loan so he could sign off on the loan and go pick up the car. It would have have been easier if they asked for everything they needed at one time instead of piecemeal. They were even trying to force him to get his own insurance policy even though he was listed as a driver on ours. The last couple of days was particularly taxing and I tried making phone calls to see what was going on and could never get a satisfactory answer. Finally, everything seemed to be in place when he received an email requesting info on the Lien Holder on the car. There was no lien holder. The Title he had provided showed their was no lien on it and they had that the entire time. It seemed like no one was looking at the paperwork. He decided to give up as it looked like he was going to lose the car and we were tired of trying to resolve an issue only to have another one crop up. We gave him a personal loan so he could buy the car and he abandoned the loan application. Was really disappointed in JDCU over the mess. :/

    I was a loyal customer for 15 years, including direct deposit, mortgage, refinancing, etc. In 2025,…read morethey paid a monthly automatic charge I had set up twice, and admitted to it being their mistake. They refused to make it right, and told me it was up to me to go after the funds ($2700) myself. Unbelievable. AVOID THIS CREDIT UNION!

    Lowell Five Bank - 1095 Westford Street, Lowell, MA 01851

    Lowell Five Bank

    (2 reviews)

    Stay away! My parents were customers for over 60 years. Trying to get anything from them is like…read morepulling teeth! they are NOT customer friendly at all! My parents are 98 and 96, not very mobile and live literally .1/4 mile from the bank. While getting their finances in order, they were NOT accommodating to their needs whatsoever! For example...My mother totally forgot that she had an IRA with them. I went in person and they would not give me any information, which I somewhat understand; however, I am listed on their checking and savings account. I went back to my parents place and had my mom call the bank [their suggestion] with her credentials so that they could provide the account number for her IRA. They talked to my mom on the phone and got her credentials and then told her that she would have to come in person to get a print out of her account number. They would not release the account number over the phone. Are you kidding me? They were well aware of how immobile she is and still would NOT accommodate. Needless to say, due to their poor customer service, the IRA, and their 3 CD's will be rolled over to Fidelity! STAY AWAY!!!!

    Just went in to open an account. First off, the bank was empty. I should have known right then to…read morewalk out. I go in to open a checking account with my lease, my ID (which was valid) my social security card and other forms of ID. They tell me I can't open an account because the address on my ID was different from my lease address (which is still valid). I didn't know Lowell Five was working for the RMV lol. Very rude, very unprofessional. DCU opened an account NO PROBLEM. I certainly won't ever do business with this bank.

    Lowell Five Bank - Dracut - banks - Updated June 2026

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