Who likes going to the dentist? If I were a betting man, I'd say nobody. But Dr Kate Rao at least…read moremakes it beareable. I'll be honest...I hadn't been to the dentist in about 10 years, for many different reasons. Recently, I had a tooth break that was causing me a ton of pain, so I gave in and finally decided to go to a dentist. I did a Google search for what was near me, and Dr Rao's office popped up. I'm glad I went with her. After not going to the dentist for a decade, I KNEW I had some issues. When you don't go for that long, part of the anxiety of going comes from feeling as if you'll be judged or questioned about why you hadn't been. Dr Rao's staff did nothing to make me feel awkward or guilty about not being to a dentist for years. I believe Dr Rao's exact words to me were "you're here now, and that's all that matters." Her staff is friendly, and she herself is very personable, but she's also honest and straight to the point about what you need/don't need done. Another part of anxiety that comes from going to the dentist is, much like any service you pay for, you worry that you may be charged for services you don't need. Dr Rao alleviated those worries for me when she told me that there was a very expensive procedure that I COULD choose to do, but she did NOT recommended it or feel I absolutely needed it. She could've told me otherwise, I would've known no different, and paid a lot of money, but she was honest and straight with me. I've been to her three times now and have never felt any pain after a procedure and feel very comfortable with her, and that's an important part of choosing a dentist. She makes you feel comfortable, is honest, personable, friendly, and most importantly, good at her job. I'd recommend her services to anyone.

Takes every measure for patients' comfort, makes sure they know all of their options and understand…read morethe procedures they need. Knowledgeable and talented- because of her people are always complimenting my teeth and I feel so confident with my smile now! Staff is friendly, office is comfortable and clean. I wouldn't go anywhere else.

Dr Jim Richardson and his staff make you feel at ease the moment you walk through the door. I…read morefractured a tooth over the weekend and they got me right in on Monday. Emergent needs were addressed and a crown is scheduled for Wednesday. They offered to do it today but MY schedule was a little tight. The office has a friendly staff and they have been with Pinnacle Dental from the start. If you're happy with your current dentist that's great. If you are looking for a dentist I highly recommend Pinnacle

From the owner: Exemplary patient care, outstanding aesthetic results, compassion and integrity are the paramount…read morevalues of our practice. With two convenient locations in Liverpool and Fulton, we provide the most comprehensive array of cosmetic, restorative, and preventive dental procedures available today. Our extensive selection of dental treatments is designed to meet all of your dental needs, as well as those of every member of your family. We know that for many individuals, a visit to the dentist can be stressful. In addition to achieving dental excellence, we strive to create an environment that is both gentle and caring. Dr. Richardson, Dr. Aguilar and Dr. Greenberg take the time to listen to your dental goals and customize a treatment plan based on what works best for you and your smile. Please browse through our website to learn more about our office, state-of-the-art technology and services offered at Pinnacle Dental Group. Feel free to call our offices in Liverpool and Fulton for any additional information that you may need, or to schedule an appointment.

My experience with 3 procedures was amazing and as painless as Dr. Vlassis could make it. He is so…read morecompetent, I felt so lucky to find him. The whole staff was just super. Thank you all.

The staff were helpful and pleasant. My daughter had an emergency issue. They took her the same…read moreday as called. Dr Vlassis and his staff explained the treatment and answered her questions. He took the time to make sure she understood and was comfortable. ( she has down syndrome). I was impressed with the quality of care and the office experience. I would highly recommend them for your periodontal needs.

Prefaced with I'm the sickest terminal cancer patient to ever make a complete and full recovery,…read moreand needed a lot of dental work from spending 25 days on a vent - 10 of those in a coma, having brachytherapy (radiation) in my trachea - bad for teeth, malnutrition and starvation to 60 pounds and so forth in 2019. I arrived at Dr Burke freshly transferred from my new anxiety dentist who said I was too anxious. 1-collectively between 2021-2025 over 50k was spent on 13 crowns. I only have 4 uncrowned teeth, so that's a lot of money to only have 7 bottom teeth - the 8th was pulled a year ago. Half of that money? Redoing work, I have 6 new crown with holes in them because root canals were performed shortly after. 2 apicoectomy surgeries on 2 of those failed root canals. In 2025 4 root canals were done, in 3 different appointments. (Read as: cha-Ching, cha-Ching, cha-Ching). 2-the second apicoectomy Dr. Burke told me I was having a root canal redone. It was a lie, and he admitted he lied so I wouldn't "get emotional." It was a betrayal to find the stitches the next day, a chunk of cartilage missing, and spend a vacation with my face bruised. Worse, it was a lie he thought was funny because he tricked me. 3- that was also the first time he gave me fentanyl. As it was also the first time he made my husband leave the room. I had told him previously how I'd spent a month in the icu getting 2 shots of fentanyl a day, and went into a terrible detox in hospice and for weeks afterwards. I was a medical addiction, went through hell to get off it, and he GAVE it to me without asking or telling me. Lack of consent - illegal and negligent. I was given Fentanyl only in free appts, which is the one thing I don't understand. 4.) Dr Burke really doesn't care. In a procedure if the drill is not on, he leaves. He has never finished any of my procedures. That's left to the ladies. 5.) I was dismissed from his service, the letter (pictured) I take responsibility for not leaving. But I had trouble finding another sedation dentist, and I was afraid to leave what I was familiar with. That-is my bad. 6.) I was told I was dismissed was for seeking a second opinion on 21k worth of dental implants, and it frustrated Dr Burke. 7.) do you like staff gossip? Do you like women gossiping and complaining about the dentist? It's awkward AF, but get used to it. 8.) I was dismissed right before getting my implants, so they've kept everything. The molds, the map to place them, everything. 9.) money is paid up front, and is 10% more if not cash. I have missed appts, such as my last one, in which my dad could not get $7000 total that day, but could the following day. Not good enough. Should I make him pay $700 more bc of my cancer debt? No. 10.) I've enclosed pics of a large procedure over 3 hours from 2021 where u received less sedation than for a free root canal through a crown last February. That's crazy. And dangerous. If an administrator would like to rebut my review, all appointments were recorded. I have my entire file, the canceled checks. I wrote an entire book about the patient abuse and lack of care that almost cost my life in my cancer story. Also, I've found a new sedation dentistry and it's been wonderful. I'm so sorry I didn't leave earlier. I wanted so badly to believe you people cared about your patients. ***I'm not taking down my review. It's legal (I've checked) and I have no reason to.

I have been going here since 2015. Unsure if there was a staff change, but I was treated with such…read moredisrespect by two employees not just one but two. They are also no longer accepting Delta Dental, and it takes months to get an appointment. While I like my dentist, her support staff is rude and unprofessional. The staff is a big part of business. I did tape the conversation, and her support staff was aware but that did not stop the way I was being treated. For customer services purposes I will be forwarding to the dentist directly. Hopefully, she makes a change for the better.

Very efficient and pleasant dentist, I've never felt significant pain when he is working on my…read moreteeth, my children love him Office is very modern, very comfortable Staff is helpful and polite, Office is ran efficiently Billing people are very honest and prices are competitive Takes most insurances Free WiFi, drinks, often gives out free samples Always gives out disposable toothbrushes and toothpaste in case you forgot to brush your teeth before you came Great message reminders for your appointments and follow ups, if they do a significant procedure they will always call you the next day to see how you're doing All the work has warranty, for example I somehow cracked a crown once and they said that since it was less than 5 years old they replaced it for free!

Great costumer experience. We have been going to this dentist as a family and have always had the…read morehighest caliper of care!

I have had two or three root canals performed by Peter Ceravolo, and all went very well. I was in…read morethere about a year ago for a tooth that the cavity fell out of and wanted a root canal to have a crown put on the tooth. He was all set to do the crown and upon further review he discovered that the tooth was split down through the root and the root canal would not be recommended because the tooth would have to be pulled anyway. So, good on him that he didn't just go ahead and perform the root canal anyway. I would use him again myself without any reservations.

Update 2: Pete has taking the matter very seriously and we are going to redo the work on Monday. I…read moream very hopeful. UPDATE: Pete called and is redoing the work. Lets see how it goes... I have known Pete over 20 years as a patient and a friend. Which is why it pains me so to write this review. I feel compelled to warn others regarding Pete Ceravolo and his declining ability. I have had at least four root canals with Pete and it is the experience regarding my last root canal which went horribly wrong. Pete is declining and must have early onset brain problems. He told me my visit would be completed in two visits (after the initial consult) and he "wrapped everything up in one" I asked him about the warning he gave me of the need for two visits and I even paid two visits worth of nitrous. The tooth was not sealed properly and when I returned to him in pain he told me to go see an oral surgeon. I asked him to show me where on the X-rays he said I had a problem and he could not even look at me while he proceeded to lie to my face. I used to hang out with Pete up on his 300 acre farm where he used to boast about his prowess in "Drilling, Filling and Billing!" I should have taken that as a warning sign and stopped using him. He is available at a moments notice which certainly does not speak much of the demand for his services. His office is always empty waiting for his next prey. The employee list on the wall is a decade old and the only thing Pete cares about is money. What a shame.

Everyone one is so so nice and so amazing gentle and friendly for nervous or anxious people. The…read moreapp is so fun you win free rewards and gift cards by doing your tasks

Very knowledgeable, caring,patient and understanding. Short…read morewait time and I am hard to work on but he is patient and cares about each person