This office is unprofessional and unhelpful to patients. I called today for assistance with a…read moremedication for which I still have two refills. My current pharmacy is out. When I called for help with how to fix this, I was told that my doctor would not approve a refill until I had a follow up appointment. I called back and asked for someone I knew due to not understanding why and the supervisor AKA the Director "Sylvia Chavez" answeres and repeats what the other lady had already told me. I told the Director multiple times that I already have a follow up appointment for January and I have two refills left of which she prolly didnt hear cause she just kept cutting me off so rudly. I just needed assistance in transferring it. She again cut me off for like the 3rd time and I told her I wanted to speak with someone above her and she said "You wont be talking to no one else" and told me one last time that I had to have a follow up appointment before they will refill my medication and ENDED THE CALL. I called back 3 times to get her voicemail. Lucky for me I found help elsewhere and know what needs to be done going forward but it is disheartening to call my doctors office for help and be talked over, yelled at, and hung up on. They didn't listen to me at all and they probably could have helped me solve the issue quickly. I'm very disappointed.

The Doctor is awesome, easy to deal with. Got me in and out quickly and worked with my issue…read more Highly recommend

Dr Archer is a wonderful physician! I know she will always answer my questions. I also like her…read morestaff.

Dr. Reagan Crossnoe is an amazing person and surgeon and his "bedside manner" is excellent. Never…read moreacts rushed or in a hurry and listens. Kind, Christian man. I had put off hip replacement for YEARS, and finally got the right hip done 3 months ago. I can tell a big difference in my mobility and reduced pain. His office staff and nurses are kind, patient and ready to answer any questions you have. His post-surgical pain management protocol is comprehensive and kept me very comfortable, particularly in the first few weeks after surgery. Panhandle Surgical Hospital is also excellent - I was treated like "gold" before, during and after my surgery. My left total hip replacement is scheduled in September!

I am 77 years old and my right knee was down to bone on bone plus had a tremendous amount of…read morearthritis. About four years ago I had stem cell injections. That cost me over $4,000 dollars plus the travel and lodging to Austin and back from Amarillo. Three months later I went back for a second and final treatment which cost me about the same. In all, I estimate that I spent over $10,000.00. The treatment did help but was short lived. I finally made the decision to have that knee replaced. Dr. Crossnoe replaced my wives knee about 5 years ago and she has had great results so I decided to go back to him for my knee. It has been 120 days since Dr. Crossnoe replaced my right knee. I must say, the firs two months I endured quite a bit of pain and discomfort. However, for the past two to three weeks the pain has completely gone away. I still am experiencing some minor swelling and stiffness but am able to walk just fine. The knee is getting better every day. I cannot say enough about the care, and professional treatment I received from Dr. Crossnoe and his entire staff. They are very friendly and the wait time to see Dr. Crossnoe is minimal. If you are even thinking about having knee replacement, you owe it to yourself to see Dr. Crossnoe. He gave me great advice from the very beginning and was not pushy. He simply told me that when I was ready he would fix my knee. And, he did! Gene Sanders Amarillo, TX FIVE + Stars

Worst. Doctor. EVER…read more I was shocked at first at the contempt with which Dr. White's own staff treats him. But then they called me back for my appointment, which began with a convoluted diatribe about what's wrong with the American economy and middle management. Why? I have no idea. As I was trying to leave, the good doctor directed me to the pharmacy and then launched into a rant about "running a charity practice" because my worker's comp claim would "probably never go through" and how it's people like me bankrupting his practice. As soon as I informed him that my injury was work-related he talked about how it wouldn't matter whether or not I got better, since that was the case, and how he'd just "take a look and make up whatever he thought would be best." This was all basic insult added to the injury of my exam: Why would Dr. White need to put his hands up my shirt to examine a wrist injury? Let alone without asking or warning me first? I was mortified. All in all, a terrifying and disturbing experience. I have never been treated in such a way by any professional. This man should not be allowed to practice medicine. I feel sorry for everyone working in this office; the other employees seem skittish, bitter and vicious, and I don't blame them. I can imagine that working there must feel something akin to going down in flames on a sinking ship, and I would personally be terrified for my ability to support myself at every turn. It's only a matter of time before this practice closes. Beware.

I have been a patient of Dr.L.A.White for 12+yrs and I simply love him. His receptionist is nice…read moreand maybe his nurse is too but she sure doesn't come off that way. Dr.White is what I think of as "Old School" and I LOVE that in him. He is one of the few Dr's that really make me feel at ease and so much so I feel that I can tell him everything and I hold nothing back in giving him my medical history or complaint. A very family oriented and Christian man. . . .wish more Dr's were like him.

No recomendaría este lugar a nadie que se haga un examen físico de inmigración o cualquier otra…read morecosa. Mi experiencia fue increíblemente mala y escandalosa para cualquier lugar que se hace pasar por una clínica. La primera vez que quise hacerme el examen físico, me dijeron que no podía porque tenía el apellido de mi esposo en los documentos pero no en las identificaciones. Me dijeron que regresara con el certificado de matrimonio original. Aunque había perdido tiempo y gasolina, entendí su posición. Esta vez, sin embargo, me dijeron que no podía hacerme el examen NI SIQUIERA CON el certificado de matrimonio porque tenía que usar lo que estaba en mi licencia. Dijeron que solo tenía mi apellido de soltera en el certificado de matrimonio como si alguien en la historia de la humanidad se hubiera casado CON su nombre ya cambiado. La estupidez es simplemente asombrosa. Luego me dijeron que tendría que esperar el último decreto final del Dr. Uy sobre el asunto y que tendría que esperar una hora y media. Sin mencionar la actitud que tuvo la recepcionista durante el intercambio; debería haberme ido en ese momento. Cuando volví después de una hora y media, el buen doctor todavía no había regresado. La recepcionista tuvo la brillante idea de llamar al gerente, quien básicamente le dijo que podía tener mi nombre de casada en el papeleo. Uno se pregunta por qué no llamaron al gerente hace una hora y media, pero supongo que el sentido común no es algo que abunde en este establecimiento. Cuando todo estuvo dicho y hecho y había esperado cerca de 2 horas y 15 minutos, me llevaron y me pusieron en una habitación donde se realizarían mis análisis de laboratorio. Después de que me pincharan un total de 6 veces con 3 personas diferentes, todavía no había sangre. Decidí pedir un reembolso. Un día completo perdido cuando tuve que tomarme un día libre por motivos personales. No puede tener un personal que no esté bien informado, sea grosero E ineficiente. Como mínimo, elija dos de tres. Le recomendaría que, si esta no parece una experiencia que le gustaría tener, vaya a otro lugar. Ahorre tiempo y dinero.

Delores, my nurse was very helpful and the Dr. spent a lot of time answering my questionsread more