I am leaving this review because of a significant communication issue during our visit today. My…read moremother had a 10:30 AM appointment, and after waiting over an hour with no update, I checked with the front desk around 11:15 AM. I explained that she had occupational therapy scheduled afterward and asked if we would be able to make it. We were told we should be fine. My mother was not taken back until approximately 12:14 PM, and we were then informed there had been an unexpected medical/surgical delay. We completely understand that emergencies happen and that patient care comes first. The concern was not the delay itself -- it was that the front desk and waiting patients were not aware of the situation and therefore could not provide updates. Because of the delay, we had to cancel another medical appointment with only about an hour's notice (fortunately, we were able to reschedule later that day). We also observed other patients experiencing long waits, including people who had traveled significant distances for their appointments. The front desk staff were kind and helpful; they simply did not have the information needed to communicate with waiting patients. Better communication during significant delays would greatly improve the patient experience.

I had an appointment this morning at 8:00 am and arrived on time. I sat at the check in window and…read morewas told I DIDN'T have an appointment, that it had been re-scheduled for August and they had "called me" (bold faced lie), that my phone was out of service (another bold faced lie) and that they had sent me a letter with my new appointment (another bold faced lie). I don't know what it is with the customer service staff there. They have a real attitude (Maybe they're from New York?), don't care about doing their job and on top of it, and judging by their attitude and facial expressions, clearly hate their jobs. Every time I've ever been there, the staff act like you're lucky that they even bother with you. Personally, I would fire all of the staff at the front window. TERRIBLE attitude. Even if you have an appointment, be prepared to wait for sometimes hours to be seen. Maybe they double book appointments? I've been going there for several years but won't be back. I'll find another group to see. At this point, I don't care if I have to drive to Lubbock to be seen.

Dr. Susan Neese is such a kind hearted, truly caring doctor, who is great to her patients. I world…read morerecommend her very highly to anyone in the Amarillo area, looking for a great family doctor.

Dr Neese is an excellent doctor. She is always willing ro really listen to you & she never makes…read moreyou feel rushed.

Exceptional Care and Compassion! Dr. Tyson at Amarillo…read moreFamily Physicians is truly outstanding. He takes the time to listen, explains everything clearly, and genuinely cares about his patients' well-being. It's rare to find a doctor who combines professionalism with such kindness and empathy. The staff is always welcoming, the office runs efficiently, and I never feel rushed during appointments. Dr. Tyson goes above and beyond to make sure his patients receive the best care possible. I'm so grateful to have him as my doctor -- highly recommend him and the entire team at Amarillo Family Physicians!

They required my FULL SOCIAL SECURITY NUMBER even though I gave them my insurance card. I tried to…read moreinsist that they did not need but their computer system would not accept. blanks. In this day and age of cyber hacks and fraud I cannot believe offices still use this. All my other physical and dental offices understand.

Long story short, Dr. Soya fired my dad as a patient and lied to me over the phone…read more My father has been seeing Dr. Soya for several years. He has always done what Dr. Soya instructed. My dad had confidence in Dr. Soya. He would listen to him as a patient and would explain things well. My dad needed back surgery after many failed outpatient treatments but his surgeon wanted him off of plavix for nine days. Dr. Soyas office would not approve anything longer than five days. So I wrote an email to both the surgeons office and Dr. Soyas office requesting them to communicate with each other and to come up with an appropriate plan on the length of time off of the plavix that would be safe. I was not expecting to hear anything back. The surgery date came and went and had to be canceled. Two weeks later on a Monday, I got a phone call from Dr. Soya on my cell phone. He was very kind and compassionate. He understood my fathers back pain and explained that his own dad was a construction worker. He told me to have my dad make an appointment this coming Thursday or Friday and he would approve him to be off of the plavix for surgery, that my dad would just have to sign a consent acknowledging the risks. Dr. Soya explained that the risks would be extremely low, less than 1%. The next day, Tuesday, my dad called to make an appointment like Dr. Soya told him to. He was sent to voicemail and left a message. He didn't hear anything back so late Wednesday I called to schedule him an appointment and explained to the office staff what Dr. Soya had told me. The staff was extremely rude and with a raised voice and tone, said Dr. Soya cannot just tell patients when he will see them. I explained that due to the surgery date passing, any day in the next few weeks would work for an appointment. I was sent to voicemail and I explained on the message what Dr. Soya had told me. Friday, we never heard anything back. So I called one last time. I was transferred several times and then spoke to someone. I was told that my dad would have to make an appointment at a different cardiology group that he would not be allowed to see Dr. Soya or any of his partners. I asked why, and was told that a certified letter was on the way explaining why. Sure enough, the following week my dad received the letter saying that he had been fired as a patient due to inappropriate behavior and unrealistic expectations. My dad and I were never rude and absolutely never had any inappropriate behavior. I am truly saddened by this whole experience. As a healthcare worker I have always loved Dr. Soya and had confidence in him as a provider. But I have never seen this side. I will never recommend anyone I know to go to Amarillo Heart Institute again. After reading many reviews on Google, there are similar stories by other patients.

Dr. Soya is one of the finest caring doctors I have met in my 85 years. He was very caring and I…read morefelt confident that I was getting the best of care. I believe it was thanks to that care that I am still alive and looking forward to many more years.