I rented from Marchant for three years (three different apartments) and had a great experience. Their customer service is very responsive and personalized. Any time I had a service request, they promptly spoke with the owner and scheduled a contractor to come to my home to review. Before I left, they also implemented an online service portal. They were also very good about move in and move out inspections and returning my deposit. Most of their leases require professional cleaning which makes it easier for both renter and property owner. I've rented a lot of apartments from owners and property managers, and I would definitely recommend Marchant. read more

I am relocating to SC and received a listing from this company and called to check on it. I filled out an application and paid the fee, and got a call shortly after telling me it is no longer available. Not only that, they gave me a ton of trouble with having an ESA dog, and said I had to contact Pet Screening and register my dog. I did that, and they had another reason why I cannot rent from them!!!! They were so rude and couldn't figure out why I don't get a paycheck(I am 60 and was able to financially retire at 55). The leasing agent, I think her name starts with an M, and she had an accent- she was determined to not accept me to rent. I have never met the woman!!!! As I said, I am relocating. Actually see this as a good omen, imagine if I starting working with this company and they pulled this S'/T after I moved into one of their rentals!!! Whew read more

I would not have them manage your property. They are extremely difficult to work with and will never act in your best interest. There are far more qualified and professional management companies out there. read more

Would leave negative stars if I could. I don't know where to begin with this company and their rudeness and unprofessionalism. Facts: you will be overcharged for ridiculous fees. You will have to fight to get any necessary repairs fixed. They won't actually get fixed. Living in the house for over 10 years and the carpeting wasn't brand new, they refused to replace until "we moved out". Long term responsible tenants mind you. Was told we needed to sign another year lease after taking care of the home for a decade, went to renew lease and then was told owner wanted to sell and. We had 30 days to move. Even though we were told that if we wanted to move they (marchant) would need 60 days notice. Obviously was charged so many fees in regards to "their cleaning services" and yard cleanup. Which is ridiculous because we always maintained a clean and pretty yard. We made the yard look better with more curb appeal by planting flowers and maintaining garden beds. Of course they kept all of our deposit except for $29 out of a $1400 deposit. We had electrical issues to which we went without power for weeks. We had a roach problem. Flooring and carpet were terrible. Water spigots on kitchen sink and tub were constantly leaking. Running up our water bill. They just wanted us out to maybe fix issues but probably just so they could jack up the rent. We were forced to buy a renters insurance policy through the company. Although we already had renters insurance bundled with our car insurance. I was told to provide documents and all would be fine. I did such and I just realized we've been being charged double for renters bc merchant didn't cancel "their" renters policy. So I've been charged every month double insurance for the past 6 years. I could go on and on but I would highly suggest not renting from these people. Or having them manage your property. It's just going to be a headache for anyone dealing with them. Brandi, Kelly, will, etc are the worst. So rude and dismissive. You basically have no rights with this company and any way they can nickel and dime/ screw you over. They will. read more

Where do I begin. From charging you extra due to your credit and no matter how good it is they will still charge you a fee.... to denying any and all house work on the rental. To the fact that their photos are so outdated and does not show the true condition of the house. The fact that the front and back porch steps are literally collapsing and they refuse to fix it. To the fact that their is literally mice underneath the house and they refuse to truly fix the problem. A literal mice was sucked up in a vacume from the vents and they still haven't fixed the actual problem. To the fact that they truly think they can fine someone for talking as if we don't have free speech. I hate this company with all my heart. This company is a scam and they do not value their renters what so ever. This company should be shut down. read more

Owners Beware: As a long time investor with multiple properties, I would highly recommend you steer clear of Marchant Property Management. They have high uncommon costs buried in the contract and poor PM performance. There is a lot of upfront selling with grandiose commitments (e.g. great staff, with excellent response time and high level of ownership) which were not backed up by their actual performance. Be very thorough reading the contract as there are a lot of hidden fees not discussed in the marketing materials. They also charge many upfront and additional monthly costs to the tenant, which ultimately lowers the rents you are able to get from a tenant. By the time you figure out how bad they perform and the impact of these abnormal fees, it is too late, and you are subject to extremely high termination fees (even if you sell the property). We were initially drawn to them because they seem to have a lot of their systems streamlined and automated; however this ended up being second to their incompetence as property managers. They managed a duplex for us for some months in which time they failed to deliver any of the commitments they made to us about leasing the property out and doing so in a timely manner. They started off by giving us a rental estimate that was not accurate given that we lowered the price twice and still they couldn't get it rented (Initial rental estimate was about 20% higher than what it actually rented for). They charged us $350 for pictures and videos that were no better than any iphone could take to call them professional photography was misleading. They listed photographs with cover pictures having recycling bins taking up ¼ of the photo and degraded the look of the property. When we commented on this oversight, their response was "we are professionals and know how to do this" however, unfortunately this was not the case because our unit remained empty. As we lost revenue, month after month, they nickel and dimed us for every visit and action they took. We eventually left them and hope that other owners are very wary of starting a contract with them, as the termination was costly. Their contract has fine print about terminating a contract with them even if the termination is for vacant units and tenants they inherited they will require you to pay them termination fees up to a full months rent for tenants they never placed, its borderline extortion. All in all, it was a terrible experience, one I wouldn't want any other investor or owner to endure. read more

Brandi is one of the most unprofessional people I have ever come across in a professional setting. I was told I left my old rental in "total disarray" and that she was "very disappointed in me". I would like to know why nothing was said during any of the inspections or why I got an email during the showings about how nice the house looked (mind you, someone decided to rent it out after the second showing). I paid for a cleaning in my charge to break the lease, never even asked for my security deposit back..I simply asked her when I would be getting my prorated rent for October back and received personal attacks that are completely unfounded and don't add up. I paid my rent months in advance for over two years and was told what a great customer I was..was even asked if I wanted to BUY the house at one point. I did not deserve the personal attacks from a "professional". I will be spreading the word about this company..I would absolutely NOT recommend renting from them. After reading these reviews, please pay attention to who's leaving the 4 and 5 star reviews..vast majority of them are from owners, NOT renters. I also see that Brandi has been unprofessional to many renters & it seems to be acceptable to the owners. However, I do not take kindly to being told that someone is disappointed in me that I do not know personally & that ain't my mama! read more

we got approved for a property in Mauldin sc, paid all the fees, credit was checked. Kelly wont talk to you however, she only emails and I've got a problem with that. we have half security and the whole admin fees of the office, we were told that we had to pay all funds the same day or the next applicant would be approved. wow they don't work with you at all, all we needed was till the end of November to have all funds and that offer was denied I feel scammed of this process they have because it wasn't in the application when I filled it out on the application. read more

EXTREMELY difficult to get a time set up to view any home with them, I text back and worth with Charlotte which would not show the home unless the time was convenient to her, when I mentioned that we both worked till 5 her response was "send someone else in your place" WHY when I want to see a house I could be living in? If you're looking to rent your house out DO NOT pick this company because they will NOT show your house unless its convenient for them. read more

It has been worst experience for me. Even though I paid a pet fee according to them my friends puppy staying in back yard was a lease violation w 500 charge. Second time I crated pup so I could help her while her mom was in hospital she has 3 pups all were crated I was hit w three 500 dollar charges. i have requested things to be fixed that didn't happen and it took 2 months to fix garbage disposal because they claim if you don't try to fix yourself first then there will be a service charge. read more

I rented a house from this company from 9/29/19 - 9/29/20 and I would encourage anyone looking to rent to look for another company. I have filed a BBB complaint on this company because they kept $200 of my security deposit for 'cleaning'. I had the house cleaned thoroughly at my own expense upon my vacating the property and I can provide the receipt. I also had a vendor lie to them about a maintenance call and I was forced to pay out of pocket once again. When I had a 3rd party vendor come out to inspect the same issue, he gave a completely different story. I will never trust this company ever again. read more

I rented a condo from Marchant for this past year. They were beyond excellent and anything that was broken, was immediately fixed. Their customer service is great, also...I see other reviews, I'm not sure how it was prior, but I had no issue at all going to the office and picking up a key to go check out my rental prior to renting. The one thing I do want to make you aware of, know that if you rent, don't expect to renew your lease, the owner may choose to sell which is what happened to me. There is also an extensive list of items that need to be taken care of prior to move out, make sure you notate everything when you move in that is not right...from burner pans on your oven not being new to light bulbs that are missing or burnt out. I wished I would of read my lease more so to be aware of this type of replacement move out details. However, if I owned a home and needed to rent it, I would use Marchant. Also, as a renter aside from my issue with the owner selling...I can't complain at all. They are all really great. read more

I'm a property owner who chose Merchant after hearing good reviews about them, but I just got an email from a "maintenance" company in San Diago (nowhere near Greenville, South Carolina), stating that "the light fixture over the sink was broken when the molding above it fell on it" and that the "repair" would be completed. Well, great. Obviously that means that something as specific as a broken fixture (which would need to be replaced) is being handled by someone in California. Did Merchant call and ask my opinion about the new fixture???? No. And they certainly should have called me. Nor, by the way, did they explain HOW the molding fell and how it broke the fixture. Giving them a single star is too good for such a level of indifference. read more