Marchwood Apartments has been my home for 4.5 years now and I absolutely LOVE it here. Starting off with the Office staff; Caillie is a phenomenal Property Manager who is punctual, efficient and thorough. She has handled numerous problems for me with grace and kindness. Great personality. Sharon is one of the funniest people I've met and I love how passionate she is regarding her job. She is super helpful, business oriented and Morgan Properties is blessed to have her. Jess F is such a great addition to the team. She is super friendly, and is a great communicator. Loves dogs and people. Jess M(O.G Jess) has been a friend to me since the very beginning when she moved me in. No matter how upset or angry I can get, Jess's tone and approach is so soothing and reassuring. I'm so glad she is a part of this amazing team, because Busty and I would be missing out. Once again: special thanks to the office staff for always being so sweet to me and Busty. They've become more than the staff to me, they are my friends. :) Highly recommend living here at Marchwood Apartments. It keeps getting better and better to live here! read more

I lived here for almost 3 years, and I had a pretty good experience. This was one of the cheaper complexes in the area, so considering that, I think it lived up to the price. The neighborhood was fairly quiet for the most part, and we never had major issues (no pests, mold, huge maintenance issues, etc.). Anytime we had an issue, maintenance handled it right away. There are several amenities within the complex, including a pool, small kids park, (tiny) gym, and a dog park. They are very dog friendly and try to keep waste bags all around the grounds, which is appreciated. The only cons that I had were that laundry is about $2 a wash and $2 a dry, so that can get kind of expensive. Also, the walls are a little thin and we have had some noisy neighbors during our time there, but that can go for any place. And in one of the apartments (we lived in two within 3 years), we did have an issue with the oven (all the appliances are older and on the cheaper side, but again, this is one of the cheaper apartments in the area). One of the burners was was not working and the maintenance guy stated that it could have been dangerous had it not been fixed. So, I recommend requesting for their maintenance team to inspect everything for you before moving in just to be certain. Overall, I would say it wasn't a terrible experience while living there, and if I had to, would probably live there again. read more

To apply, you must reserve the apartment for $200 which is described as refundable on the application. However, they get their people to immediately approve you so after your approval, theres a clause that states you cannot have your $200 refunded. Bad business. Great lady that showed us the apartments. But overpriced compared to other local and nicer properties with better management and less complicated leases like Whiteland West. The lease is intimidatingly long and overall their application process is unapologetically scummy. read more

Apartments with outdated and under maintained heating and cooling. Rodents in the buildings which they try to blame on the residents with no external pest control performed. If you do have rodents the only solution they offer is glue traps only will not call out pest control. During the pandemic they turned off the hot water tanks in the communal laundry facilities and then tried to blame it on the children in the premises for turning them off or they have been having problems with the hot water tanks but apparently can't find the time to have them repaired. Run don't walk to another apartment complex in the Exton area. read more

Marchwood Apartment Homes - 2nd work order for rodents in apartment. I supplied the glue traps not the complex - Apartments Near Me - Exton, Pennsylvania

I lived here for about a year. Marchwood is one of the cheaper apartment complexes in Exton, so I can't begrudge it for the amount of money they charge. The place was reasonably nice although the walls were thin. Parking was tough sometimes. The apartment itself was clean, no bug problems or safety issues. They have a pool for residents ($5 for guests of residents), and a little gym. Mostly, my gripe is with the heating/cooling system. We'd regularly get bills of almost $300 for heating in the winter because the units haven't been replaced in a long time so they're inefficient and because there's a mail slot in the front door that lets cold air in (you can feel it blowing in from the living room!). We moved to a more expensive apartment, but we're saving well over $100-150 a month on our bills because of that. Also, beware of communal washers and dryers. There was a panty thief going around last year, and I had some of my *ahem* undergarments pilfered from the dryers. At least he waited until they were clean. This isn't Marchwood's fault, of course, but since the units are located on the end of each block, anyone could technically take your laundry. So beware. A decent place for someone just coming out of college or if you're on a tight budget. read more

Unsafe place to live my dog was attacked 2 times within 2 weeks and once by a pit bull. People open their door and let their dogs go out without a leash. No one cleans up after their dogs. It is piles of dog waste everywhere. Management does not care. We had to shovel our own pavements during the recent snow. They show you a shiny image in the office but living here is worse then the projects. Maintenance complains when you call. Very poor conditions. You can hear your neighbors dog barking from several apartments over through the walls and all of your upper neighbors conversations. It is a very uncomfortable place to live. When you report anything to the office they are rude and abusive to you. They are extremely unprofessional and the corporate office is the exact sane way. read more

I have only live here since September but everything seems to be a good fit. Other than the amount and how rough the speed bumps are. Just to get to my apartment I have to go over 7 of them. And 2 of them are on corners so when your turning it puts tremendous amount of wear and tear on your front suspension and tires. The kids don't care if your about to hit them with your vehicle or not. They come right in front of it and make you stop. For the laundry it's a little of a hassle I have to walk two buildings down just to wash my clothes and since there are only 4 washers and 4 driers they are always taken up. And if you don't have money on your card and you wash clothes on Sunday, your out of luck because the only place to refill your card is at the office and they are now closed on Sunday. However, I have never heard my neighbors in my apartment (I have had two of Marchwoods so far) and the HVAC has always worked amazingly. Since I am one of those darn UTI kids I always get a bad wrap for when I am just walking into my apartment from my truck. I definitely don't play any loud music and don't drink crazy amounts to get drunk and make stupid decisions. But both apartments I've lived in, the neighbors are very skeptical and rude but they have changed their minds after a couple weeks. I can't say much for the other UTI kids that live here, especially for the loud cars lol. Overall the Marchwood Apts have been a pleasurable place to live and I will continue to live here until I graduate. read more

If there was a lower rating, I'd leave it. They not only intended on keeping my deposit of $500, they charged me $400 on top of that. The reason? To replace carpets that weren't new when I moved in. Hello, I lived there for 2 years, dealt with all kinds of maintenance issues, including a water leak from a broken water heater in an apartment above mine. The carpets were going to have to be replaced no matter what. When I complained about the charges, I was told they would work with me. Instead, without any further communication, they sent my bill to a law firm to be collected. I'm in the military and have lived in NUMEROUS apartment complexes all over the US. Congratulations Marchwood on being the WORST one. read more

I've lived in Marchwood Apartments for 3 1/2 years. During that time, at least six times, someone has trespassed into my apartment, causing mischief, some damage to my things & stealing many items. At first, I called the office each time, but when they offered no help & said I had no proof, I stopped calling to complain. About a year passed in which I didn't notice anything missing or out of place. Then this past December it started again. When I called the office to let them know, I was told the lock could be replaced at my expense. However, the previous year, I had paid to have the lock replaced. It seemed to me that since the last lock hadn't kept someone out, it was on them to replace it again. I did purchase a motion activated camera, but never caught anyone. This person seems to know when I'm not home, so is either someone in the building or has a device planted in my apartment to monitor me. I do have a calendar that's easily seen, which lists my frequent comings & goings. Most of the stolen items are silly: bars of soap, a roll of Scotch tape, a box of cookies, a two roll pack of paper towels, among others. More serious stolen items are: a partial bottle of Percocet, a sterling silver salad fork & butter knife, an antique dog pull toy, two hard to find children's books, an AKC dog breeds book signed by all my friends when I left Florida to move back to PA & my end-of year Social Security tax statement. Occasionally two diamond rings were left out, they were never bothered & I haven't found anything of value other than what I previously mentioned to be missing. One time a very large, oily, black stain was put on my white shower curtain & the inside of a CD case was broken. I've also called the police, especially about the Percocet, & the office here said the police never contacted them about that. Needless to say, last week, when I again came home & found something out of place, I became hysterical. Someone seems to enjoy playing games & tormenting me. At the very least it's trespassing, harassment & invasion of privacy. Last week, when I found something out of place, I also found, in a box of cookies left on the counter, a single bite out of the top cookie. I didn't take that bite, but it's the only "proof" I have that this has been happening. When I called the office, I had to leave a message for the manager, but by then it was 5:00 & I've not heard from her yet. I do have a Cardigan Welsh Corgi, but he has yet to meet someone he doesn't like & would let anyone in. I'm desperately looking for a new home & will break the lease when I find something. I'm a senior, & feel constant stress not knowing when I come home every time whether I'll find something else missing, out of place or damaged. This person has spent time in my home, looking around & into my personal papers. On top of all this, there have been six water leaks from upstairs in my time here, & management has been slow to make repairs. In addition, in July, 2020, they started allocating water usage using a complex formula based on the number of people in the apartment & the size of the apartment, what that has to do with water usage is beyond me. My water bill has steadily gone up since July, & when I went online to check February's water bill, it will be $60! I live in an apartment with the lowest rent & do have a dishwasher. But many of the higher rent places have washing machines, & of course there are the many laundry rooms around the complex, each with four washing machines. I'd have to let the water run for quite a long time to use $60 worth of water. I'm paying for water that I'm not using, & paying for water that people who live in higher rent apartments & have washing machines are using. It's all so outrageous! I wouldn't recommend Marchwood to anyone, based on these many problems! read more

Worst experience ever. Maintenance requests were never completed in a timely manner and no communication regarding them occurred after requesting responses and numerous phone calls placed. They lost ALL initial paperwork that was completed upon move in. My roommate and I ended our lease pre-maturely. Rather than sending my FULL itemized statement, they sent me the very last page. Then they have the nerve to be rude/vague to me via email. They explain they cannot handle these conversations over the phone. I work in a collections office and I find it very hard to believe that they do not have a phone line that records their calls. THEN they cannot confirm or deny whether the address I sent a check too was received and if it is even the correct address at all. All the communications and notices have been sent to only ONE party on the lease agreement. When I sent in an email inquiring about all this information, the only response I got was "thank you." I would HIGHLY suggest looking for somewhere else to live where the company properly manages all paperwork and money appropriately, and they know how to properly communicate with better customer service skills. read more

Moved in Nov 2014...Carpets are old(thread bare seams) and dirty. It's up to the new tenet to clean before moving in. Paper thin walls, you hear more activity noises that you want to.. Had a great neighbor above me for 1 month then the neighbor from hell moved in. All night parties 5-6 nights a week.. Drunks puking off the patio above mine..Constantly complained management did absolutely nothing. Same neighbor is a raving drunk. Drunk singing off his patio at 5-6 a.m. Bought a new vehicle 3 months ago. 3 days after bringing it home someone vandalized it. I suspect the drunk neighbor along with one of his friends. The caliber of tenets have definitely gone downhill over the past 2 yrs...Appears they are currently renting to the apartment complex rejects no other complex is dumb enough to rent to..If you value your property and love occasional peace and quiet do not rent at this complex. read more