Dr. B as i call him was doing presurgical evaluation for me prior to HIP replacement surgery at…read morePenn Presby in 2022. He has great listening ears /patience/great office manner. He's pleasant and easy to talk with about your medical concerns and he listens. For non emergent issues I send e-mail and in addition to his staff nurse responding he often will respond also. He became my PCP because during visit in 2022 I was telling him my Dr was leaving Penn. He volunteered saying "I can become your PCP" and I accepted. That was good decision for me. I would highly recommend him. Though these days its really tough to get an appmt. But as mentioned above their is communication lines open thru phone or e-mail even telehealth if you want it. He has great location on 1st flr Medical Arts Bldg He gets my 5 stars . A. I. Bush

I've gone to Dr. Geena Galvano for the last few years as both my general doctor and OBGYN for my…read moreannual women's check up. She's prompt, has a wonderful bedside manner, is super helpful, and overall is a great doctor. The staff here is friendly and I never wait too long. The office is nice and has comfortable seating in the waiting area. Overall it's a great spot.

Everything felt like a factory. You can tell the doctors are really tired here. Everyone that…read moreworked there had dead eyes. I don't blame the workers but the company. If you have actual concerns don't go here. If you just want annual and bloodwork go here but once again you are less than a number

I had spinal or fusion. I wouldn't recommend for any one unless it was a life or death situation…read morebecause of the surgerybecause I have now been diagnosed with with failed back surgery syndrome. I ow have chronic pain 24/7 at level 6 or above. I had this pain since 2019. I truly don't recommend this surgery To any one. You will be miserable. It is not worth it.and yes I've had physical therapy since 2019 also.

DR MARCOTTE SAVED MY LIFE. Now that I have your attention I can tell you how. 4 years ago a…read moreneurologist told me I wasn't working out enough and that is why I was feeling tingling in my legs. A year and a half later another neurologist sent me off to get imaging done. I had a tumor on my spine ranging from C2 to T4 primarily C3 to C7. Dr Marcotte made me a priority while other surgeons were to have me wait 3 months to get surgery as my symptoms progressed causing permanent damage) his staff urged me to come in within the month. I am now after some physical therapy back on my feet to life as normal. I am confident that if another doctor had done my surgery my results may not be what they were. It was a difficult surgery with no guarantees of recovery but I made the right choice. Thank you Dr Marcotte for allowing me to keep my life! You saved it!

Dr. Lu is a great doctor. He is so caring and listens intently to all of my concerns. He explains…read moreeverything in detail. I recommend him highly and give him 10 STARS

After many years of putting up with the incompetence and inability to get an appointment i have…read moredecided to move on to a new provider. I have found the support staff to be rude and uncaring. When trying to make an appointment for an annual wellcare visit the answer is always that there are no openings or the schedule is not out yet. I have not seen my PCP in 2 years, only a PA. I have tried to be understanding, and have complained but nothing has changed. I do not recommend them.

Rushed service. Barely listened to me. Took a pregnancy test ( i am post menopausal). Dismissive…read more The person entering my illnesses wrote down the wrong information and was not very skilled. Listed wrong allergies and was rushed. Lack luster service. An uptight unfriendly environment

If you seeking a primary care physician you don't have to look any further. This Primary office,…read moreis empathetic, compassionate and vey humble. The Office staff is professional and caring. Carlie Liberatore PA is my favorite. I will follow her to the moon. So, seeking look no more! This gem shines!

Although this and the Penn Medical facilities I've used do a great job medically and service wise,…read moremy rating is based on their CONSTANT late billing of their patients for "PAID" co-pays. I have used the Penn Sports Medicine facilities for over 15 yrs and this practice continues to this day. What continues to happen is months after your appointment, you receive a bill in the mail for your co-pay. But keep in mind, you won't be seen w/o paying your co-pay first. They are banking on you not having your receipt to dispute the bill. I've gotten ripped off by this routine at least 3 times over a 15 yrs period bec I could not find or did not get a receipt during my visit. Penn's billing department or system makes sure that you're not contacted before at least a 4 month period has passed. This has happened to my wife as well repeatedly over the years. And if you do not have "your" receipt, they simply do not have a record of your cash payment. So do yourself a favor and pay via debit or credit card or keep your receipts for at least a year because they will try you. SHAMEFULL

There is no better primary care doctor (who takes insurance) in the city. "Dr. Mike" is a great guy…read morewho genuinely cares for his patients. Once you get face time with him you have his 100% super thorough attention. That however is a problem when you are waiting to see him. Since he takes such good time with his patients, you tend to wait a bit. But it's worth it since the care he gives is incredible. Note, he is very thorough (Maude Lebowski would be proud) so you may end up going for some more tests than you'd normally get. But I trust him and his opinion 100%

I have been a patient at 3737 Penn Family Medicine for two years, and while my visits are usually…read morequick and uneventful, my experience today was completely unacceptable. I called around 11 a.m. to address a billing discrepancy regarding a student doctor and my insurance not covering services provided by students. Instead of receiving assistance, I was met with hostility from the receptionist, Keisha. She was argumentative, dismissive, and outright disrespectful. When I calmly relayed what my insurance company had told me, she responded with statements like, "I don't know what to tell you," and even accused me of lying by saying, "You're lying, that's not true." No patient should ever be spoken to that way, especially when trying to resolve a billing/insurance concern. I remained composed during the call, but the level of unprofessionalism was shocking. I escalated the matter to the Practice Manager, Joyce Summerville, and unfortunately, that conversation was just as unproductive. My concerns were not taken seriously, and the behavior was not meaningfully addressed. This experience has significantly damaged my trust in this practice. I will be filing a formal grievance. Patients deserve respectful communication and accountability when issues arise.

I have had nothing but issues working with the call center and the pharmacy. I needed a prior…read moreauthorization for a medication and they didn't send it for over 2.5 weeks and eventually gave up and filled it at their pharmacy. then the next month they only called one in and I spent i dont know how many hours waiting and going back upstairs and downstairs to get it and none of the doctors ever replied and no nurse practitioner able to do it either. the call center is not in the loop at all and i cant believe how many things have fallen through the cracks in my care.

I was in for a women's health exam and was seen by the excellent nurse Ms. Jennifer Graham. Amid…read morethe stress of the smoke pollution in the city, Ms. Jennifer had a calming, collected presence, was very attentive to my needs and questions, and went out of her way to make sure I had a positive experience. I truly feel grateful for the work of Ms. Jennifer and she really goes above and beyond in her work. Thank you!

My 17 years I have been going there this place has come a long way of developing assistance,service…read moreand care when it comes to their patients. This establishments a fast n easy way to keep up with your medical health.. Timing is totally up to you when it comes to scheduling because there are days when they are busy and days they are completely empty, which is why scheduling ahead of time is the most efficient way of being in and out. All people in there are here to help and corporate to make sure you have the best experience coming here. -jay

Dr.Su and his team was amazingly helpful, considerate and caring. I went there for my immigration…read morehealth exam and the entire process went smoothly and completed within a week. Dr. Su was so kind; as well as the nurse who was so good at her work; the front desk staffs were nice and friendly too.

One of the most reasonable and trustworthy if you need the I-693 medical examination done for your…read moreI-485. The staff was super quick and Dr. Su was very thorough with his paperwork. He will ask you if you have digital records of any previous vaccinations so he could write them off as taken. I couldn't find some of the records on the day of my appointment but instead he told me to take my time to find and send them via email. He could've easily administered additional vaccinations and charged me for those but he didn't - shows how transparent he is with his patients. I got my GC last month and I cannot be more thankful to him. If you are looking for a medical examination that won't result in a dent in your pocket or an RFE, this is the place.

I've been seeing Dr. Barden at Penn Center for sixteen years now and she is the best doctor ever!!!…read more I am very pleased and lucky to have found her.

I've been coming to Penn Center for Primary Care for many years, and overall I've had a very…read morepositive experience. Since it's a teaching practice, your primary care doctor may change once they complete their residency. However, the office does a good job of notifying you when your doctor is moving on and helping you transition to someone new. While I've had several different physicians over the years, I really don't have any major complaints. One of the biggest advantages is that all of your medical records stay within the practice. Each new doctor has access to your history before your appointment, so you don't have to start completely from scratch every time. Even though every provider has a different approach, I've found that most of the doctors I've seen take the time to listen, hear my concerns, and work with me to come up with a plan that fits my needs. That has made a big difference in my experience. Getting a routine appointment can sometimes take a little while, but if you're sick and call the nurse triage line, they're usually able to rearrange the schedule and get you seen much sooner. Check-in is also quick and easy. Parking is probably the biggest downside. They have a newer parking garage, but it's a bit of a walk to the office, which can be challenging if you have mobility issues. There isn't much handicap parking directly in front of the building most of it is around the corner. While I understand those spaces would likely fill up quickly, having a few closer to the entrance would be helpful. Ongoing construction in the area can also make getting there a little more difficult, although there is metered street parking if you're lucky enough to find a spot. Overall, the staff and providers have treated me well over the years, and despite the occasional parking and scheduling challenges, I'll continue coming here. It's a practice I feel comfortable recommending.