Trying to help the community out by giving more info on this place! Nova has changed their name to…read more"Prime Behavioral Health". My limited experience here has been okay-- the healthcare professional I had a telemedicine appointment with was clinical during her intake, not empathetic, but I didn't need a listening ear so it was fine. I missed my second appointment because they don't send you a text or email with a link to join-- after calling the office, I confirmed you use the original link from your first appointment-- except I don't remember being told that and every other doctor I've been to sends you a link for each telemedicine appointment. The admin assistant was furthermore rude when I explained my confusion with this system. There also is no way to you directly call or message your doctor - you need to leave a message with the front desk. For these two latter reasons (especially the rude staff), I would recommend going elsewhere.

All they do is give you your meds for 3 months and out the door. Don't care about therapy or when…read moreyou're in crisis. I have been lied to so many times since they changed to prime behavioral health. When it was Nova Carly was the best they answered the phones now no one ever does. For 6 years they tell me I'm on a wait list then oh no you're not on it then it just happened again and I told my doctor I'm losing my shit and falling apart and when I'm dead my kids will own this place and boom just like magic they call me and had an opening for the next day I couldn't go the next day but finally an appointment but we shall see. There were two therapists I did see in the last 6 years there one twice and the other maybe five or six times. Just seen him at my last appointment he cut me off in mid sentence and walked away. This is definitely not a place if you truly need help and need a referral for better help. I'm looking for Andrew Lindberg used to be the director of Nova then New horizons he left an h and I can't find him. He was the best I ever had. Doesn't pull punches he knew stuff about me just by the way I acted. When I read a letter he had written for me I'm like how the hell did he know this and that? He's good BTW it'snot Nova anymore cuz they were committing MassHealth and Medicaid fraud

Met with Dr. Plunkett and he seemed disengaged the entire time. Was a few minutes late getting us…read morein the room and was looking at his watch to rush us out citing time. The only reason it get a two stars is the general staff who deserve five stars themselves.

Taking my child, I was 11 minutes late for 2nd appt (I know i s/h been on time ... and i would have…read morebeen were it not for the construction @ the corner intersection by the office & in front of their own bldg (traffic cop) + the lack of parking - we had to park on a side street i/o in their lot ... Arrived, checked-in w/ reception, and sat with an anxious pre-teen in the waiting area for 18 minutes before having to ask reception if my child was going to be seen. The answer: "Should I call her office & tell her that you (your child) are waiting?" 3 mins later, the therapist arrives in the waiting area & says she "... was in (her) office making some phone calls ..." 32 mins into a 45 min session, my child was seen ... and returned to the waiting area @ X:44. The appt started 32 mins late & ended 1 min early - and my child's ONLY topic of conversation (which was shared with me w/out my asking)? Why we were late. $200 for 12 mins ($20 co-pay) and my child had to answer for MY shortcomings / inability to arrive on time??? (That's not fair; I'm sorry, Buddy): It must be great work if you can get it. Thanks for caring so much ... about the time - which seems to be the ONLY thing that was cared about ... Never mind the 10-yr-old looking for an unbiased ear, the child will be OK as long as the check clears, right??

Have you ever read about The Secret, or the law of attraction, and thought....this seems so…read moreoversimplified....too good to be true? 6 months later I am still going to the alpha center because THIS WORKS!!! It is the practical application of the law of attraction. Don't get me wrong, I am not here 6 months later because that's how long it takes for Brigitte's magic to work....it's just that I want every part of my life to work, and I keep thinking of things that I want to improve!!!!! I have used Brigitte's expertise on so many different parts of my life. This is how it works: Go see Brigitte with something in mind that you want to change. It could be anything - quitting smoking, losing weight, finding the love of your life, bringing more money into your life, stress relief, getting clarity on a major decision, conceiving a child. Brigitte will guide you into the alpha state, where you can access your subconscious mind, and this is the key to creating the life of one's dreams. I was amazed at the things that are beneath the surface, in the unconscious mind, that were holding me back from where I wanted to be. You work with Brigitte to heal these blocks, and that's when your life starts to change... One of the changes I noticed immediately - even though I had not directly worked on this - was that money was flowing to me more easily than it had in years....unexpectedly and without much effort. The other changes are more personal and private, but suffice it to say I am thrilled with the results!

Amazing experience! Went today for a session in order to help a 6 year long sleep disorder. Left…read morefeeling amazing and the experience was life changing. You have to try this with an open mind, but as long as you're open to the experience, it will help you immensely. Only ranked 4 stars because of the cost. I'm not saying it's not worth the money, but it's much more expensive then seeing your doctor and you should be expecting this.

I am following up to report that the Clinical Director of Outpatient Services Iris A. Hailey is now…read morethe subject of an investigation by The Division of Professional licensure as a direct consequence of the horrible treatment she provided in the previous complaints. I advise against engaging this business to provide services. The health care system, like all systems and institutions are interested in perpetuating themselves, so I don't expect her to be removed and prevented from her harming additional vulnerable clients. All I can hope is that this action will sober her, break through her arrogance and result in her honoring her committement to to help clients. I do question her intelligence and competency, however, and ability to fully adhere to ethical behavior. I mean I walked in one day one and told her exactly who I was, a man who had not only graduated as valedictorian of my college class Suma cum laude, but who had also passed a competency based State exam and had work as a licensed counselor in a DPH funded healthcare facility. Yet she didn't realize that I would not only recognize substandard care, but that I knew how to address it!!! What does that say about her? She even laughed when I described some of the abuse I had experienced! While I have the capacity to forgive, I feel a responsibility to warn others about her character.

I definitely would not recommend this place to anyone, actually don't even waste your time doing an…read moreintake like I did. My doctor moved and I needed a new one because I am on medication not a narcotic but still something I need and can't just stop but ended up wasting time with baystate. The issue is, this is the only place that for some reason won't let you make appt and you just have to show up and hope there is a therapist there. So I was told come in any day to do my intake and see a therapist. I go in do my intake but there was no therapist and I was told Again I couldn't make an appt and to just show up. So a week and a half after I did my intake I plan to go in but something told me to call because I didn't want to waste money on a cab and no one be there again so I called and I was told there is no openings for one on one therapy anymore! And it didn't matter I did my intake when there was? So it's basically like a first come first serve but not really because even though I did my intake when there was therapist and wasn't my fault they weren't in that day I lost my spot. They refuse to let you make an appt than waste day when no one there and unless you just have days to waste and show up hoping someone there your probably going to wait a long time to see someone. If they were like most places and let you actually make appointments probably wouldn't be a issue. Also No one even called me to tell me this even though I did my intake and called all in a week in a half. And they said it takes over a month of seeing a therapist before you can get medication even if your already on medication. So now I have to start process all over again and just wasted almost 2 weeks!

Sirry is the Best of the Best. She is a phenomenal teacher. I have taken a few classes with Sirry…read moreand also had the privilege in participating in her group meditation and mediumship practice. WOW!! The power of her presence as a teacher and mentor expands your consciousness and truly brings you to another level. As a teacher, Sirry is dedicated, kind, generous, tuned in! and so knowledgeable. She brings out the very best in you and her classes are fun and fascinating. I felt my own abilities opening and growing stronger just being in her class and it felt so natural. That's what it's like to be in the presence of a true medium and a true teacher. You will be inspired and filled with love working with Sirry ! Sirry is a gifted and natural born medium. I feel so lucky to have found her in the Boston area. I always feel like I am in the presence of someone from a different realm when I am in Sirry's class. I have taken a few mediumship classes in my life with famous mediums but nothing compares to the way Sirry imparts her wisdom and guides you. She IS a rare Gem and the real deal. I highly recommend Sirry's services.

I have had two sessions with Sirry, and I would categorize them both as five star! She is warm,…read morefriendly, engaging, and incredibly accurate! I refer back to my sessions and even years later, I'm astounded to see how many things she mentioned have been right on the nose and accurate. I enjoy speaking with her so very much and I am already looking forward to my next session with her!!

I have tried a lot of therapy places over the years and this is the first time I found a therapist…read morethat I like and am making progress with. I love talking to them and have learned a lot about myself. i recommend this place!

It started off as an good experience between myself and therapist. It was actually quite pleasant…read more That being said, some changes were made in the office and administratively that completely ruined the therapeutic environment at Leeward. All of a sudden, billing practices were changed without any notice, transparency went down the hole, and correspondence with anyone other than the therapist did not exist. I was made to feel like I was obligated to attend sessions I attempted to cancel and charged fees pretty randomly. In fact, I'd say the office went as far as to exacerbate some of my issues by being clearly unsympathetic and focused primarily on making a dollar. My therapist was new to the practice, and quite understanding, but couldn't avoid the bureaucracy of the administration. Seemed like there wasn't much support from above. When it was time for me to end my relationship with Leeward, no attempt to communicate was made until I prompted confirmation.

Charlene is an outstanding clinician and more than capable of helping anyone with their dilemmas,…read morebe they day-to-day or more uncommon. She is personable, friendly, and warm, yet also able to introduce you to a range of therapeutic techniques with professional accuracy. Charlene has personally helped me better diagnose what my struggles in life are and how I can go about overcoming them. She will do the same for you.

Charlene is an excellent therapist with years of training and experience who keeps up to date on…read morethe latest methodology in her field. I have had the pleasure to work with her and found her therapeutic range from visual art to CBT has helped improved my life considerably. I would highly recommend working with her on any issue you might be facing.

Saved my life! I would recommend them to anyone looking to heal their body, mind & relationship…read morewith food.

From the owner: Behavioral Nutrition's outpatient clinic integrates Behavioral Medicine and Medical Nutrition…read moreTherapy to treat adolescents and adults with Disordered Eating, Vitamin Deficiencies and Food Addiction. Improve your relationship with food and body image while finding recovery and healing from Anorexia, Bulimia, Binge-eating, Night-eating, Food addiction and Obesity.

With Brian's help I changed my life for the better in major ways. I would highly recommend working…read morewith him.

In only two sessions, Brian helped me beat a lifelong sugar addiction. One year in, the results…read morehave been fantastic - a fully sugar-free lifestyle, dropped 20 lbs, feel great, and no longer waste any mental energy trying to manage the problem. Highly recommend Brian to anyone ready to (and needing to) make a major change.