I hired Reddick & Sons Plumbing to install a new heat pump system. The work was done on time and…read morewithin budget and I am very happy with the results. I had several additional requests which they accommodated such as adding an extra drain line and additional return vent and all the work was done as requested. Since completion of the job, they have come back on routine maintenance visits to keep the system up and running and the cost of which was included with the original work. I therefore. have been very pleased with after-installation service. Separately, I used them for plumbing, specifically replacing a sink faucet, repairing a garbage disposal, and repairing a leaky shower fixture. I was very pleased with this service as well. Especially the garbage disposal because all it needed was a minor turn of a crank to loosen it up instead of a full replacement, which saved me a significant amount of money. Obviously, overall, I'm very happy with their services. I will be using them again and highly recommend.

I called on a Sunday evening in August hoping to get a tech to check my malfunctioning a/c ASAP…read more The answering service said a tech would be there Monday morning. Steve K from Riddick was knocking on my door at 10am Monday morning. He quickly and efficiently diagnosed a blown fuse, repaired it, and was out the door in less than 40 minutes with my air blowing cold again. 10/10, will call again

DO NOT USE THIS COMPANY. They are overpriced and want to sell you on work that does not need to be…read moredone. Expect to devote your entire day to any routine maintenance visit or small repair. Within a 4 hour appointment window, your technician will show up MAYBE 30 minutes before the window closes, or it might be after. Your technician will then take 4 hours to do whatever it is they're supposed to do. And during my final appointment FOREVER with this company, I think I finally figured out why that is: Here's an AirServ appointment. I was told that a blower component in my attic AC unit would cost would cost $466 to clean. My appointment was 8-12. The tech arrived at 11:12 AM. approx 2 hours later, I went to check on the tech and heard laughter and chatting in my attic. So, THAT'S why it takes them 4 hours: they're scrolling on TikTok and chatting up their friends. After I called up to the tech, shortly afterwards, I watched the tech bring the part down to "clean" it in my driveway with my garden hose. Bright sparkling metal. If there was a mote of dust on that part, I didn't see it. I stood and watched as the tech rinsed it with my garden hose, sprayed some prepared solution from a pump bottle, and scrubbed it with a PAINT BRUSH. Rinse. Total time: 5 minutes. Looked exactly the same after the tech was done. Roughly a half hour later, the tech told me there was yet another hour ahead for reinstallment. At 3:27 PM, my AC unit was broken and the tech had requested another tech to be sent. The tech told me I'd receive a call from AireServ. A half hour later, still no call. I called them. I was told the tech would be there shortly. At 5:34pm their "Neighborly" tracker said he'd arrived. He'd already called and said he was 15 min away. At 5:56pm he arrived. It took him 30 minutes to finalize the maintenance-turned-repair, but I was at the attic opening the entire time. Total time start to finish: 10.5 hours. How much is YOUR time worth? I just paid AirServe $466 to ruin my ENTIRE day.

Danny is the best! He was very knowledgeable, professional and a super nice guy. He pointed out…read moresome upcoming service recommendations I'll need to tend to soon. I definitely recommend Air Serve.

Furnace Repair was refused on the coldest day of the year…read more DDS sold and installed 2 new Lennox systems to us. They have been serviced twice a year (fall and spring) by DDS since new, most recently a month ago. Dave refused to send a technician because of the weather - too dangerous for his employees, he said, on a Saturday. Rely on DDS at your own peril. Earl Cherry Warrenton, VA 20187

Dave's came out to give me an estimate on my furnace. He did not tell me that there would be a…read morecharge for and estimate. He told us it needed at least a full motor replacement and possible system replacement. Est $1800 min up to $5000+ for a new system. We found another service who charged us less than $500 and said the system was fine. Would never recommend this company for anything - they only got a 1 star review because I couldn't post without a star - I really give them a -star

I'm very pleased to highly recommend this company for your hvac needs. Our old system had the…read morefurnace in a barely accessible area in the attic & it was very difficult to change the filters or do any maintenance work. After 25+ years of dealing with my crawling through the attic, I knew it was time to replace the system and upgrade the worn ductwork. Tim and his crew removed the old setup and created a brand heat pump new system with the furnace having easy access in the garage. What an awesome job! These guys are professional, honest and credible. A real pleasure to work with. Thank you!

Tim did an excellent job coming out to assess our situation with our HVAC system. I have worked in…read morethe trade and have my CFC license so its easy for me to tell if someone really knows what they are talking about or not very quickly. Lets just say Tim is an expert. He made helpful and intelligent suggestions in designing the new system to meet our needs. This was a challenging house based on how the other ductwork was installed. Tim's install crew did and excellent job and super clean work. Don't pay extra to some of the larger companies in the area to cover their advertising- call Tim at Royal Heating and Air Conditioning and get extremely fair pricing and excellent service from a small company built on trust and excellent workmanship!

Very responsive and thorough evaluating our replacement HVAC request…read more Price quoted was a little higher than a system we went with that had a better Seer rating.

Fast response, excellent service, and very knowledgeable. Steve was able to answer my questions…read moreeasily, with clear explanations.

I used D&H for a non-functional AC in June 2023. I got a very prompt response by technician and a…read morequick diagnosis of bad capacitor. I approved the repair at the price quoted and had fully functioning AC within an hour of his arrival. Early on Friday, 6/14/2024, at the beginning of a heat wave, I had the same type of cooling problem. I called D&H, and left a message but got no response. By Saturday, having heard nothing, I called a different number and got voice mail again. I spent Friday, Saturday and Sunday with heat in the house reaching mid 80's, and no contact from D&H. I called again early Monday morning and was able to speak with someone. D&H dispatched a tech here very quickly. The tech and his assistant did a pretty through job of diagnosing the problem and told me the system is low on Freon because of a leaking coil, that my HVAC system is 16 years old, and the Freon it uses is no longer generally available, its manufacturer having been banned by the EPA 10 years ago, so I should replace whole system. He said it would be cost me about $14,000, but that even if I said yes instantly, D&H couldn't get and install the equipment in less than 10 days. I asked for a written quote with specifics, was told they would send them and the techs left without charging me for the visit. I felt pretty trapped, without time to make any kind of informed decision or to get multiple quotes for a big ticket item. After D&H left, with the temps in my LR reaching 88 degrees, I called a second company, who arrived within an hour. They came to the same diagnosis, but offered to try to recharge the system for AC that should last for weeks if not months, giving me time to shop, and they also promised to provide replacement quotes. I agreed to the cost ($460 including the visit), they charged the system and cooling went back to normal. As of 6/22/ I've gotten nothing from D&H. As far as they know, they left a customer without AC during one of the worst heat waves in memory while that customer was trying to buy more service work from them. Obviously I won't consider any further business with D&S.

From the owner: We specialize in all areas of HVAC. Installation, repair, new construction, electric, gas,…read more oil, heat pump and boiler systems

We realized our A/C was having an issue late on Friday afternoon on a day with temps above 90, and…read moreCanada wildfires causing extremely bad air quality (so, could not really open windows to get airflow). Carmen asked if we needed him that evening, but we said we had some fans and would be fine overnight. He was at our house at a little after 9:00am on Saturday and had us up and running in a few minutes (it took longer to Venmo the fee!). And the fee (including part) was roughly half of what another "24/7" company was charging just to show up on a Saturday. If you have A/C issues, I highly recommend Carmen and Air Solutions LLC!

They're too busy for new customers. I called with a 9mo old smart inverter on 3 mini-splits that…read morewasn't working due to misconfiguration by the installing contractor who I did not trust to fix it from his demonstrated incompetence, and two 20+yo heat pumps with 2 propane burning furnaces for backup that I want proactively replaced for continuous service and greater efficiency. You call and he says "Hello", no company name or anything. I started to try to tell him what I wanted and he interrupted to ask me where I was. When I told him, he says "Oh, that's about a 1/2 hour away, right. Well, we're really slammed, I'm booking appts in October (it's 9/25), and I've got 6 installs scheduled. Take a picture of the inverter with the model and serial number, and I'll give you a call back this afternoon when I have my schedule, I'm on a job right now." I did so, with model numbers for all the new equipment. I never heard back. I'm seeing all the great reviews, which prompted me to call them, but they're "really slammed". It's just two guys with a truck and a cell phone. Apparently they're real good, but good luck getting them out to your place.

Benny did excellent diagnostic work and there were a few technical variables as to how to fix the…read moreproblem. FACT 1: Most other companies will give you the first answer they can come up with, rather than spending time looking at cost effective variables. Benny found one of the problems, replaced it, and was open & honest about what the problem COULD be, but he wanted to have the Arctic Air company owner (Andy I think) look at it first. FACT 2: At this point many other companies are looking for ways to charge you more, multiple service calls, etc. But that wasn't the case with Arctic Air. It was legitimately two honest guys trying to find the BEST overall solution for ME. Side Note: Two reputable companies had come out and (correctly) diagnosed the problem. One said the repair would cost just under $4k & the other company said the only fix was to install a new system for $8k. This is important because Artic Air was aware of the previous diagnoses and knew I was between a rock and a hard place. They also knew I was willing to replace the whole system because I was about to sell the house to somebody I knew & I didn't want a cheap/quick/crummy repair for the next owner to deal with. The next day the owner came out (on his own time & dime) and after 5 minutes it was clear this guy had some sort or Bobby-Fischer/Doogie-Howser/Lawnmower-Man gift for HVAC. His seemingly effortless comprehension of a very atypical set-up w/ complex variable was extremely impressive. I know a little about HVAC, at least more than most. So perhaps I was more impressed than most people, who'll see one "repair guy" the same as the next. In hindsight I recalled Benny, the first tech, explaining how the owner trained him from his first day. And it kind of made sense why Benny struck me as different, in a good way...... ....ARCTIC AIR is owned by a passionate & talented HVAC veteran. So it makes sense that he is ONLY going to employ those who're capable of the same combination of passion and intelligence. Long Story Short: I was in an extremely vulnerable situation due to the repair potentially needed and the time I had to have the heat pump in excellent working order. All Arctic had to do was agree with (what they knew) the last two companies said. But honestly I don't think doing that even crossed their minds. It wasn't a hustle to them. I've dealt with 12-15 HVAC techs and have only met one other with this same mentality of unwavering integrity. After parts, labor, and needed adjustments (both other companies missed), I saved literally thousands of dollars and was charged less (for both parts & labor) than ANY other company I'd ever dealt with. Really, most HVAC problems are fairly simple. But if you like NOT getting hustled, or know you have the more rare or complex problem, definitely give this company the opportunity to earn your trust and I think you'll see what I'm rambling about. Thank you.

Ben is very nice and very professional. The company was super caring and quick with my call. Also…read morevery reasonably priced! I'm super grateful!

I would not recommend HVAC Front Royal to install your HVAC system. They installed mine in the fall…read moreof 2024. I found out after our HVAC system was installed that no permit had actually been pulled for the job. I originally wasn't too worried as a friend recommended them to me. Boy was I wrong to assume it would be okay. Firstly, it took them three months to complete the install. The time lapse had nothing to do, with parts availability. There were many days that they scheduled with me that ended up being no call, no shows. After a few days of this I started reaching out mid day to get an idea of scheduling. The days they did come, they were often hours late. The company is run by two brothers in law. One is the licensed HVAC tradesman, who is very nice, but as io mentioned wasn't very good at communicating or keeping to any type of schedule. I was inclined to overlook this, as he is very nice and was always apologetic for his tardiness or no shows. Stuff happens I get it. His brother in law who seems to be the primary owner and seems to run the business side, of things is the primary reason for my bad review. He openly argued with the tradesman and My husband and I about placement of the mini splits we were having installed. He kept insisting that his placement was the best option, despite the license holder and my husband's objections, who happens to be a licensed electrician as well as the customer. He eventually hired a plumber to run the condensate lines for the system. The plumber did extremely messy work, and ended up plumbing the condensate down an interior wall that then exited the wall to two 90 degree bends and down through the floor of our kitchen which was in the process of a remodel. When I questioned it, I was told there was not other way to do it. This was completed at 6pm at night on a Saturday and we just wanted them out of the house. We had our plumber come in a few days later to see if he could change it, as the way it was set up would affect our cabinet layout. No need to get HVAC Front Royal involved, it would be a small fix. Our plumber would be able with ease to get more of the piping in the wall. Upon going under the house to fully look at and complete the job, our plumber discovered that the condensate lines were not run to code. He subcontracted plumber had run our condensate incorrectly into the sewage lines, in our crawl space. Because our plumber was there and there were concerns of the way it was done, we had him fix it on the spot. We then went to HVAC Front Royal and explained what happened, and asked that they cover the cost for the condensate line to be fixed. We did not include the cost of moving the lines in the kitchen floor, as we planned on just easting that cost. Long story short we went back and forth for 6 months of them arguing that without proof from an inspector that it is wrong they would not do anything. They did say that if an inspector came back saying it wasn't to code, they would be sure to reimburse us. I ended up going to our town hall and explain what had happened to the inspector and providing pictures of the work done wrong and pulled a permit. The inspector wrote a report showing the violations. We then presented that to HVAC Front Royal and the subcontracted plumber. They still refused to reimburse us. They actually proceeded to try and tell us that we owed them money because they miscalculated the cost of the job. Meanwhile, they had invoiced us the final invoice, and we had paid it in November 2024 about a week after the job was completed. I have the email showing that it was the final invoice. It is now July of 2025 and I am writing this review since they refuse to stand by their word or hold their subcontractors to good workmanship. I gave them ample opportunity to make it right, before exposing them for who they are. One of the reasons they are refusing to pay is because I got angry and mean on the phone. Well yes I am angry and expressed it after having to deal with this nonsense and lack of integrity for months.

he was very rude and inconsiderate incredibly vague and and definitely doesn't do honest work and…read moreshould not be trusted