I was seen in the ER for a frozen shoulder and pinched nerve. The nursing staff were professional, kind, and thorough in their assessments. Dr Carney was relatable, kind, and also thorough in his work up and my treatment options. I am so glad this amazing hospital is right down the street. Thank you! read more

Horrible service! My uncle who has been having severing heart problems and kidney was taken to this hospital. We were immediately shocked by how rude and aggressive the nurses were with us and my uncle (the patient). He was recently let go and they gave him no answers and just told him to go home. Later we went on online and found out one of the nurses put him down as " rude"and "aggressive" patient. We were shocked because despite them giving him no answers he was never disrespectful to them he's now at home depressed and hopeless. Honestly horrible service from this hospital. read more

If you are referred to Marin General for a "stroke workup," DON'T TAKE THE BAIT UNLESS YOU HAVE $100,000 TO THROW AWAY. My mother was kept at Marin General for three days -- at a cost Marin General tried to bill Medicare of $94,000 -- for something that should have taken no more than a few hours and few thousand dollars. As we explained to Marin General upon our arrival, my mother had had a strike three months prior, but at the urging of a Sutter Health neurologist (who we later learned was affiliated with the hospital), we went to Marin General's ER for a "stroke workup" to try to figure out the cause of the stroke. All she really needed was an EKG to ensure the stroke was not the result of a heart problem -- it wasn't -- but it took them three days to perform the EKG, and in the meantime they said she should be admitted. We foolishly agreed. On the second day, the EKG folks arrived at the same time my mom was receiving unnecessary "physical therapy" (again, the stroke was 3 months prior and she had been using the bathroom on her own and even walking the dog every day since then) -- so the EKG folks left! A scheduling snafu? Call me cynical, but I think not. The whole time, I kept asking (1) When can I take her home, and (2) how much is this going to cost? Don't worry, they said, Medicare will cover it. I spoke with the billing department to ask for an estimate, which they never provided. On day 3, when they finally discharged her, it was while I was at work. (After sitting by her bed for the two days prior, I finally had to go to work.) When she was discharged, no doctor or nurse spoke with me -- apparently they had given the "instructions" to my mother. We did not receive any instructions or the necessary envelope for return of the Zio that she was to wear for two more weeks (at a cost of another $5,000). I didn't even know that it should be returned until I received a text. I then called to ask how it should be returned, and had to have the envelope Fedexed to me. I then told Zio repeatedly the date of my mom's "follow-up" with the neurologist so she could receive the data for the follow-up. Needless to say, the data was not received -- it went into the black hole of Marin General. After mom's discharge, I received daily calls from a home health service that also wanted to bilk Medicare further by offering unnecessary physical therapy. We had one appointment, and when we realied they did nothing but instruct mom on how to do things she had already been doing for 3 months. When I declined further appointments, the agent actually asked me "Do you WANT your mother to have another stroke?" After Marin General repeatedly assuring me "Don't worry, Medicare will cover it," I just received the invoice -- they billed Medicare $94,000. Our share would have been 15% of that. THANK GOD MEDICARE SAW THE BILKING and negotiated them down to a little over $10,600 -- with our share at $1,600. read more

I went here a lot because I was doing dangerous stuff at home and the police took me to this place and once I had to spend the night and the people there were total jerks to me which didn't help with the situation so I definitely don't recommend this place at all if you need help read more

Had two sketchy experiences with Petscans. First I was in so much pain that I cried for 4 hours. Second he punctured a vein and radiation dumped into my elbow. Very nervous about another Petscan!!!! read more

The staff here are very rude, even the doctors. Usually nurses are polite but not here, especially on the old side of the hospital. Go elsewhere to get your care. If you're a correctional officer, expect to be disrespected to the 10th degree because they do not like correctional officers here, even though corrections is probably the reason this place is open and remodeled. read more

Marin General has some problems. If your hoping that you'll find an efficient and together hospital to handle emergencies, come with your dice and go in the door it you roll high. 1) Let's start with a male nurse who call females hysterical and irrational when dealing with extreme pain in the waiting room. (Sounds like a lawsuit to me) 2) How about a misdiagnosis of a bladder infection. Start those antibiotics missy... Oops my bad!) 3)How about a physician who halts all pain meds because a fellow associate mistakenly says they think they saw the patient in last month and accuses them of being a drug addict. (How about checking the records Doc Dimbrain and is this even legal?) 4) If this hasn't made you question why in the heck you made the decision to come to this hospital, how about trying to get a second opinion, because your sick and this hospital is acting like a small town hospital with limited capabilities. Now you find out they won't provide patients with their scans so that patients can get second opinions from other doctors.( Unless of course you have been discharged a month before and are still alive.) That being said. There are some stellar nurses and good doctors, Unfortunately you need to know who they are and have them on speed dial. Good luck with that. Let's hope the revamped and monied hospital can get their act together before they upset the wrong people. Your average Joe doesn't know they have the power to protest or ask for better. I/we want better!! Wake up Marin General!!! read more

I have had tests here over the past 3 years. For the most significant test the equipment broke during the scan. They discussed giving me more contrast and repeating the scan but after about 10 minutes with me still on the table they came out of a room and stated it was enough information and they could read it. As it turns out after a overdiagnosis and incorrect reading I finally got fed up and wound up going to Stanford .I have been treated for 3 years for that test that claims 90% accuracy which was the test done when their scanner broke down. Then another very recent test I had at Marin General the tech was having trouble getting pictures. I told her to STOP the test as if it's unreadable I do not want the expense. SHE IGNORED and DISMISSED ME. The result of the test reported poor resolution of images but they read its anyway and I got a bill for $800. Out of frustration I went to Stanford and had a Cardiac Cath which indicated they have over diagnosed me and cost me hundreds of $ out of pocket. I am a RN and I don't think it's a very good hospital. No-one should dismiss patients discussing their concerns just for the sake of time. I am considering filing a complaint against the hospital. read more

Man this hospital is shit. Staff are so rude the ladies up in the front desk of the er gossip with one another rather than answering peoples questions. People go there to die because they will never check what Is actually wrong with you. They did not attend my mom and they told my sister she didn't have a concussion but the next day we went to the clinic and she did. Fuck this hospital read more

This place has the absolute worse patient care I have ever experienced!! Of the 3 times I've had to go to their emergency room, they have never been able to properly diagnose the issue. In fact, I've had to go to other doctors after my visits to get a proper diagnosis. On one occasion, it would have cost me my life if I had listened to their diagnosis. During the second visit they kept me thee for 9 HOURS. They had an experienced technician do an intrauterine exam on me for AN HOUR straight, only to find out that he did the exam incorrectly. The third visit I went int with severe abdominal pain and the possibility of appendicitis. They attended to someone, who had no injuries at all, another who also was fine but couldn't get a doctor's appointment so decided to go to the ER instead with no major symptoms and another patient who literally said "there are other people here who are more in need of attending." Meanwhile, I'm circled up in pain in the waiting room and they couldn't not have cared less. Do not go here if you actually want proper medical attention. read more

On 8/1/2019 I went to hospital emergency room due to my severe headache.. after questionnaire with nurse and long wait, I met no doctor so l left since I could not manage my pain longer! Today 08/02/19 I went to emergency again for the same pain! Emergency room responded to me after 4 hours!!! I was there from 10:30 to 2:20pm and never see a doctor so I left again! Their service is conditional to dominant people...! Please help manage this hospital without racism!!!! OMG! So sad that I still carry my headache after two times visited emergency room and spent good 5 hours total and never see a doctor!!!! read more

Best Hospital I've ever been to in my ENTIRE LIFE! Went in during this whole epidemic, with severe cramping and spotting while also being pregnant. Everyone was so kind, helpful, and understanding. They got me into a room immediately, treated me and my boyfriend (who accompanied me) with the upmost respect, and made sure we were both well taken care of. They did a variety of tests and got back to me quickly with results, and did everything they could to help manage my pain in the meantime. They were just absolutely wonderful! read more