WORST insurance EVER. I was coming up on renewal and started the process with a new broker who was about to save me 8 THOUSAND DOLLARS for the exact same coverage I'd been getting from Marine Agency. I started the process and let Chas know however he went and renewed my policy instead which I found out just a few days later made me ineligible to be covered by another company until next year thereby forcing me to stay under Marine Agency and lose out on 8K! Chas knew this! No integrity and unbelievably dishonest. Small business owners and everyone else steer clear of this crook! read more

Chas, the owner of company, is an unprofessional and rude person. We were very loyal clients of his company for 5 years but when you have a claim against do not espect to be insured or get a qualified response from Chas. Moreover, even if there are NO claims against you, expect to get a huge increase in the premium for renewal of your insurance year after year. There are many other insurance agencies on the market that would provide you with better coverage and smaller premium. DO NOT TRUST THIS INSURANCE AGENCY!!! read more

Their customer service is top notch! Always there to help and very responsive! They know their insurance, top in the industry, helpful and courteous and I'd recommend them to anyone! Tracey G. read more

Insurance is something you don't think about until you really need it. You pick an insurance company that you believe writes a coverage that protects you for the industry you are in. My experience with Marine Agency (business owners beware): My company had been with Marine Agency Insurance for 7+ years, paying in advance our $10k+ annual policy for both professional (medical spa) and property. We have 18+ technicians and two locations. We had a recent claim. Marine Agency looked for a loophole to not pay. As a small business owner, I was shocked when they didn't cover and the reason they gave surprised and angered me: the loophole of customer complaint versus a claim. This left us financially vulnerable. You hope your insurance carrier, especially one that "specializes" in the beauty service industry as Marine touts, stands behind their coverage but Marine chose to find cloudy worded loopholes in their coverage to deny. Fortunately, we have a good attorney. For those who currently have coverage with them, underwritten by Lloyd's of London for professional liability.... red flags. I am more the wiser and I would be happy to share more details of my experience with Marine Agency to help you determine if this is agency is the right fit. (eg: Chas's unprofessional tone, and unresponsive emails when I filed a claim, as opposed to, his much different friendly and professional tone when he interacts with you to quote coverage). Our coverage expires 7/7/19. We informed Chas we were not renewing coverage even through they sent a renewal letter. We received a letter informing us that Chas has filed with the FCRA claiming our company failed to pay for our renewal premium (FCRA is similar to a reporting bureau that other insurance companies can access to determine past history). Our new insurance agent could not believe they would send a letter stating we did not renew 1) because we had cancelled and 2) the current coverage *had yet expired* and they Chas felt compelled to file a statement that may hurt our company's reputation. I understand the challenges of owning and running a small business. Having a heart of service is a major reason why we went into the service business, to make people feel beautiful inside and out. Its against my nature to write a 1 star review but felt compelled so that others may be aware of their unsavory tactics that might cause potential financial risk you thought you were paying to protect. Fortunately, we've been in business for awhile and have made good professional relationships with attorneys and other insurance carriers. 720-255-1051... my mobile. read more

Every time I have a request for information, policy questions, changes, etc., Chas, Jessica, and their team answers me very quickly and they get the job done without making me ask them twice. As a business owner who wears a lot of hats, my time is very limited and I don't want to have to keep reaching out to people for answers. With Marine Agency I don't. I am very happy with this company and with my Agents in particular. Thank you so much Chas and Jessica. I will always recommend you! Kari Larsen-About Face Design Team, Orlando, FL read more

worse customer service, I called to add more of my employees to only find out my policy was canceled after only 4months I was charged more than half of what I had paid for a full year worth of coverage only because I didn't answer a letter they had sent, they didn't attempt any other way of communication nor email or a phone call, they didn't help me reinstate it and just canceled it. I do not recommend this insurance company, I have never been treated so poorly they wouldn't even let me speak with a manager and said he was currently out with covid and they would just tell me that he was going to say the same thing they were telling me. read more

I was referred to this agency and had high hopes. I understand being efficient, but I submitted an online request form. No call to confirm information or see if I needed any additional coverage, just an email with an outrageous rates. I emailed back requesting an updated one and just got another email with the same rates. I found a better route with great personal attention and rates. I'm just disappointed in the service and lack of attention from this company. Hope others have a better experience. read more

I referred a client in need of insurance for his business to Chas at Marine Agency. My client was so happy with the quality of service and products Chas had to offer that he ended up referring three other business owners to Chas. Needless to say, Chas at Marine Agency is the first person I think of when it comes to insurance. read more