I was contacted by several people from Firstmark after my review here and, eventually, they did the…read moreissue resolved. I'm still not wild about how much effort this took on my part, but they get a significant upgrade in stars on this review due to their effort in fixing this and for staying in touch with me throughout the issue. We are still Firstmark customers and will stay so for now. Hopefully, we continue to have better experiences with them.

Not a fan! My mother in law has all her accounts here and took out a loan we pay for her. I went…read morelast month to make a payment and clearly wrote on the form it was a $7000 payment. The girl ran it for the minimum payment. I got back in line and asked her to correct it and she said well did you write it that way in the form. I said I sure did, you might want to actually look at it this time. Then we go to make a pay off payment today cause our card max is 7000 a day so we couldn't pay more the last time. The account shows on THEIR website that the balance is $259 and change. So we get their to pay off the account and he says that is not the pay off amount. Check your account. THAT IS WHAT THE ACCOUNT SAID THAT WAS WHERE WE CAME UP WITH THE NUMBER. so we asked if he could just run our card to payoff the account then for whatever the balance was and he refused. We got my mother in law on the phone to confirm the amount and he still said it was wrong. So don't know if he didn't know his job or their account information is not up to date but their service stinks! Being this wasn't the first time they missed something like processing the wrong amount and now no one seems to know they pay off amount or they just want more money since we paid off the loan in 3 months for her. But I am moving her to my bank this week!! I only give them a 2 cause the first time we went we didn't have any issues. I even forgot my drivers license in the canister and they held it for me.

This is the worst branch I have been to I've come several times on many occasions and I have not…read morereceived help from anyone at this bank. They are either too busy or will completely not acknowledge me while waiting.

Friendly knowledgeable staff. Always greeted with a smile…read more God knows with the thing going wrong in our world the meaning of a smile and friendliness is always welcome.. Thank s to all staff members for all you do. Customer service at its best .

The employees are always helpful and very professional. I have never had a bad experience at RBFCU.read more

This is the branch nearest my home so I use it for everything RBFCU…read more The other day I needed a document notarized - fine, no problem. Could you fax it too? Fine, no problem. I've been a member for many years and I'm glad to see this bank continuing to grow while maintaining the feel of a community bank. This branch also contains a Coinstar, which is free to use for members. Non-members can use it too, for a fee. This isn't the largest branch in town and it can be a little difficult to get in and out of, but the services and staff keep me coming back.

River City Credit Union took over the old Burger King on Blanco near Edison High, and honestly,…read moreit's the best trade-of ever. I used to drive through here for Whoppers; now I leave with a fatter wallet and a thinner waistline! While they couldn't fund my entire initial request due to member lending limits, they didn't just turn me away. They met me halfway, and that compromise made a massive difference for me. It's clear they genuinely care about empowering and investing in San Antonio's underserved and mainly Hispanic community. Skip the drive-thru and head inside, get an equity loan for the Spurs tickets, get money for the quinceniera, or bail your kid out of jail --River City is the real "Home of the King" now!

Recently did a mobile deposit on a payroll check. This is the second check I attempted to mobile…read moredeposit . It got hit for fraud and is being held till next Friday . I was told bringing my check stub to show hours work & bringing an offer letter wouldnt matter. The only thing that would help me is manager discretion on how much funds can be released. The manager tried doing me a solid so I could make payments not to get hit with late payments marks and late fees. The manager was able to release a 1/6th of my check to make payments on that Friday . Once the funds were released i was asked for a positive google review. I tired to make payments but my cards are now frozen and i cant make any transactions out of my account stating my bank declined the transactions. I call the bank the bank tells me to call 3rd party fraud. The system is automated and says my accounts are usable and states any complications to call financial institution, so i call again and the bank is saying my cards are good to go and its the 3rd party fraud vendor id have to talk to. I get provided another number and its the same script, cards are good and to contact the financial institution. Im thinking maybe its the card so i call to ask if i can get a new card but i have to pay a fee for a new card. Ive had this account for a long time. Very frustrating to be told i cant have access to money i worked for and only have crumbs on manager discretion. I was told to avoid this in the future is to physically bring in the check to one of there 4 locations in San Antonio or to cash it out at the employers bank which was WellsFargo and pay the fee and bring the money to their bank.

These guys are awesome! They really know service. They help…read moreyou with all of your financial needs. They do portfolio allocations, financial planning, life insurance- you name it! They really get to know your situation before they make any recommendations, and have a fully thought out financial plan. They are really friendly, and have some great connections for all of your other financial needs. The products that they offer are all financially sound, and they really do a great job at making sure their clients are happy and comfortable with their plans.

My daughter and I were buying a house in the Houston area. I was introduced to Frank Rivas at…read morepilgrim mortgage by my wonderful realtor Luis Zelaya and Diego at luis@parodifirm.com As a flight attendant for 23 years, working first class for 10 of those years, I definitely know what first class experience is. I definitely received first class service on this home buying process. The professionalism of frank which was unequal. Always available for any questions from text to calls to email. The next person was Vanessa her job was to get all of my documents ready to be processed by the underwriting department. She was very communicative and professional. I love the app where it was easy to upload my documents. Then I was recommended to Diana Truong insurance company. I like her honesty her helpfulness trying very hard to give me a true quote and at the same time trying her best to help me save. I bought houses before this was was a quick 3 weeks no stress process. The last step was Trisha from prime title. She also was amazing, Great communicator , very prompt at replying to me. Perhaps I would sum up my whole experience with these people perhaps as "CARING VALUE". Thank you frank and team for making our buying experience a success. I would definitely Recommend all of you guys. Margareth and Juliana

Pilgrim Mortgage is simply THE BEST! They worked tirelessly for me on an investment property. I was…read moreby no means their biggest client, but I was treated like I was their top priority at every interaction. They were so responsive, even on weekends, after hours producing approval letters for time sensitive offers within the hour most times, ensuring my offers could go in promptly. They stuck with me though the process, made investing easy. So knowledgeable, and always willing to share. I cannot say enough about how good they were. This was the fourth home I have purchased, and their no nonsense full service approach made my investment happen. I simply could not have done it without them.

i highly recommend them if you're looking to raise your credit and getting lower interest rates,…read moreafter the process i finally started getting good offers from different credit card companies after not being able to get anything for so long