Both receptionist and PT "Chad" exceptionally rude. Both on the phone and in person. Worst PT place…read moreI've experienced

I've had long-term shoulder problems for which my orthopedist prescribed physical therapy, in lieu…read moreof surgery. I have not gotten physical therapy until now due to piss-poor PT practitioners I have encountered in the past. One ortho surgeon insisted surgery was my only option and a far more credible ortho surgeon kept steering me to physical therapy since recovery from shoulder surgery is nearly a year long and very painful. I brought my daughter to Mill Valley Physical Therapy for knee rehab after her meniscus surgery. The PT pro was doing excellent work for my daughter so I thought, 'I'm already here; maybe I can try PT again while my daughter is working on her recovery.' I made an appointment to coincide with my daughter's next appointment. Fingers crossed! At my first appointment, my assigned PT Pro began by going over the MRI report, which she'd already read, and explained it to me so this non-medical professional (me) could understand which muscles are torn, which are in distress, where bone spurs are rubbing and degrading ligaments in my shoulder and, then!, explained all the secondary effects my body was likely feeling as a consequence of the main problems evident on the MRI. In short, she put in the effort before my appointment to be thoroughly prepared to begin fully informed treatment of my shoulders as soon as we met. My PT pro proceeded to work on my shoulders to ease the years-long pain I've endured. By my second appointment, I was already feeling relief in my shoulders and she began treatment to the secondary pain spots. Suddenly, I was feeling better, I was taking fewer muscle relaxers to sleep, and I was sleeping through the night without pain. I had not slept through the night without pain in years! I still have work to do to achieve my goals for my shoulders but I am highly confident, nay, extremely confident, my PT Pro will steadily guide me to heal and strengthen my body to the best of my capabilities. Also, the front office staff are super friendly and accommodating to get my appointments and my daughter's appointments to happen concurrently. They also regularly update my orthopedist on my progress. The other PT Pros not treating me or my daughter all know both my daughter and me by name and greet us enthusiastically and actively check in to see if we feel we are improving and asking if we need anything else for our comfort and rehabilitation. Sorry, this is a super long review but there are so many inadequate PT practitioners out there, I felt duty-bound to share with my Yelp Comminity the rare, professional, and highly competent group of professionals at Mill Valley Physical Therapy who are worthy of your trust.

Dr. Belzer and his team did their job as well as one could want. Professional, on time, competent…read more My knee is healing very well. I had no problem with wait times, as some others have had. I'm very happy with the office and will return if needed.

We have been going to CalPac Ortho for 45 years - literally through multiple generations of doctors…read morethere. But things have really gone downhill because of the front office experience. We sat on hold for 50 minutes during normal business hours at 10am to try to schedule. No one picked up. This is not the first time. The last time we had to get help from them, we literally had to go into the office to schedule an appointment. This is not the way to run a business, let alone a physicians office.

I recommended this physical therapy center in Marin, but be aware they are always fully booked and…read moreyou do need a doctor's referral before getting an appointment. They also take Medicare which is a big plus. Their facility is clean, welcoming and full of nice people! The level of care is a "10" and you will feel a lot better when you finish your therapy sessions. Highly recommend either location-Novato or San Anselmo.

Rebecca is such good hand therapist to help me for finger over a year, but the billing customer…read moreservice need improvement. They really bothered me with text and sending billing statements with errors such as I've charged copay each time of service, but it shown zero on statement. My medical insurance was so frustrated with them. REALLY BAD BILLING SERVICE

Sadly, My experience with this office is that there is apparently only ONE person, Veronca who can…read moreschedule the procedure I need. I called the office 9 times, over 3 weeks, it was always something, but the best was when I was on hold for 30 minutes and who called through? Sponzelli's office. At that point I had to go to another appointment so couldn't take the call. They didn't even remember/know I was on hold. She was sick, she was with a patient, doesn't retuen phone calls...extremely poor customer service. Makes me wonder about the physician. If his standards accept this from his employees...what are his standards like? I won't know. I requested my doctor give me another referral.

I've been almost pain free since the back procedure was done by dr SPONZILLI…read moresuffered with chronic lower back pain for over a year my pain level has been drastically reduced since the faucet injection was done by dr sponzilli i would highly recommend this dr

Cynthia is absolutely incredible! She has so much experience and knowledgable with upper body…read morepathologies and just an overall WONDERFUL physical therapist. She is an equal part in my condition as my ortho surgeon!!! She is also very kind and listens. After months of shoulder/neck pain, she's giving me hope that I may really resolve this issue with her!!!

Major continuity of care problem, please call your insurance if you are having problems with Active…read moreMarin PT switching out insurance rapidly at the end of 2025 or billing you a ton for appointments you booked before 12/28/25. I learned this behavior is not allowed and violates both patient notice requirements as well as Continuity of Care laws and No Surprise laws in the state of California. Forcing a post-surgical patient in severe pain to make a rushed financial decision at the front desk is considered administrative coercion and poor medical ethics. I had foot surgery in mid November and was referred for post-surgical PT for hip and low back at my 12/22/25 follow up with my surgeon, due to issues that developed from an uneven gait in the walking boot. I contacted my insurance for referrals and was referred to Active Marin PT as well as a few others that were IN NETWORK. I was in pain and not sleeping well, so when I called Active Marin PT on 12/23/25, and was booked in for eight appointments beginning 12/29/25, I was very relieved. In my booking call, I provided my insurance information and Active Marin PT confirmed they were IN NETWORK. I showed up, in pain, on 12/29/25 and was told verbally that Active Marin PT had ended their contract with my insurance the day before, 12/28/25, but Active Marin PT would file something called a "gap form" on my behalf to bring their services back IN NETWORK. I was very confused as I had been booked for eight (8) appointments before they ended their contract on 12/28/25, and because PT was part of my post-surgical care. And I had made sure with Active Marin PT that I was IN NETWORK. I was induced to continue with care because Active Marin PT stated a plan (the "gap form") to deal with their contractual changes so my services would be covered In Network. Importantly, no one from Active Marin PT contacted me BEFORE of my appointment to explain they had cancelled their office's contract with my insurance (Blue Shield of CA, not a small provider) and obtain my consent to different charges or give me alternative options. I was instructed to keep my three appointments that week and wait out the gap form, and frankly I was in terrible pain that was making it hard to walk, and needed help at that point. I have since learned that the medical provider must give written notice to all patients when a master insurance plan is changed. I also learned that the Continuity of Care doctrine means my care continues for a period of time at In Network rates due to the booking date of 12/23/25, and I learned about the Post Surgical Care laws. Both laws disallow Balance Billing, or upcharging the patient to enrich the medical practice above what insurance allows. I followed up daily on the "gap form" both with my insurance and with Active Marin PT; after the first week (3 appointments) I became concerned about the lack of progress and I cancelled the rest of my appointments. The reception did not seem to have a handle on when or how the gap form might be resolved. I also asked how billing was going to be handled and no one seemed to know. I moved on to an In Network PT who is great, but I had to wait a while to get in for care. Active Marin's behavior cost me additional time in pain. Flash forward - not only did Active Marin PT NOT bill for the three visits at In Network rates ($15 per visit for me, total $45), they Balance Billed a total of $590 for three appointments. Before I knew the laws, I offered to negotiate the bill. Per my insurance, these appointments would have cost me $15 per, or $45 total. I offered $250 (5X what my bill would have been to try and be fair) in resolution. While I understand business contracts can change, Active Marin PT owed me full and complete disclosure of this change BEFORE booking me in for 8 appointments, taking me on an emotional roller coaster while in pain, confusing me with insurance jargon, and forcing me to start my care over, all while Balance Billing and violating California Continuity of Care Laws and California Post-Surgical Care Laws. Active Marin PT refused to even discuss the problem or work out a solution with me, instead inserting their billing coordinator into a quasi-lawyer position to go back and forth with me. It is important for the community to take extra steps with this business and triple check insurance contracts have not changed before each appointment or risk expensive and fake Balance Bills and a dismissive and rude attitude. If this happened to you, please file a complaint with your insurance company so you do not pay false and expensive Balance Bills like I did. I am out $590 and a lot of headache due to this bad behavior.

As previously wrote delaying care and is denying care. Bodies become weaker without the proper…read moretreatment and they start breaking down something which could have been dealt with a year ago. May be too late to fix now. I think the gaslighting needs to go and there needs to be a more effective form of communication getting up and walking out of the room after one of the symptoms experienced not a helpful form of communication. Telling me that you made One request in seven months regarding my case is a whole lot different than I'm doing everything I can for you. You're breaking my heart. Knowing I may not get the care that I so desperately need is devastating at best. The effects of my inability to get up and walk around and do things is tremendous it has impacted everyone around me. For a physician to say that they relate to your suffering when they do so little to help is patronizing and covertly abusive

The nurses at this clinic (so far) are amazing. Detail oriented, caring, profession and willing to…read morehelp. The GP's and Referral Department employees however could learn a lot about how to effectively communicate and interact with patients. Do better, your patients deserve it

I really wanted to love this place. I think the doctor is very cutting edge and offers great…read moretreatments. He has a good bed side manner. I felt hopeful after my first meeting with him. However, the way this office is run with communication is just terrible. I read the reviews about this but figured they must have worked this out by now, but they have not. There is no way to email them, and I have spent countless amounts of my time on hold, talking to answering services even during the day, and calls not returned, messages not received. I am rarely able to reach a human when I call them even during office hours. I have called five times in last few days during office hours and I am just on hold for 15 minutes listening to music and then it just hangs up on me, with no way to even leave a message. I have resorted to thinking I am going to have to actually drive there and physically go into the office to actually reach someone, but I do not have time to do this. When I was able to leave a message, they would repeatedly call me back on a really old number that goes to someone else after I corrected it 4 different times with the answering service and the office and told them my correct number, they still continue to call me on the wrong number. The first day I walked into the office in level 9 pain, the woman at the desk literally did not even look up at me or say hi. I just stood there looking at her right in front of her for a few minutes and then asked her if she could help me. She seemed totally annoyed that I was there and she had to deal with me. Not a great first impression when you walk in with a lot of pain. Thankfully the doctor and the PA were nice. My first apt was over $800 and was very quick with the doctor and my insurance only paid half. It seems impossible to get accurate insurance info, they tell me something has been approved, I call my insurance, they said it has not been approved. I am terrified to get anything else done here because of how expensive their fees are and not knowing what kind of bill I will get and can't get any clear pricing ahead of time for treatments. There is another pain doctor in San Rafael that does the same cutting edge treatments but is MUCH less expensive and very clear with treatment costs. The same first office visit with him was $60 copay, here it was $800 but both doctors are in network for me and same type of visit. I don't understand how the pricing can be so different for a first visit or for the same exact treatments. Their communication system and not being able to ever talk to the doctor unless you have a very expensive meeting with him months away just does not work for me. When you are in pain having to wait many months for an apt or weeks of back and forth calls to reach anyone feels unbearable. I tried to stick it out but the communication issues and lack of clear info is just causing me so much stress. I think this doctor is really good at what he does, and I think he offers the best cutting edge treatments, but I just could not handle the way the office/ finances/ and communication is done here. I did not feel taken care of at all and every time I need to call them it turns into such a long very stressful ordeal with so many back and forth messages with physician assistants because they are never available when I try to call and there is no way to email them, and they continue to call me at an old number. And most of the time there is no way to even leave a message. I have spent hours trying to reach someone at this office only to be on hold and then disconnected. I ask them to call me back to confirm they got my message to cancel an apt and they do not call back. So it is just weeks of messages back and forth unable to actually reach them and no way to talk to the doctor if you have any questions. This is not good for people who are in chronic pain. So much of this could be eliminated if they just had email. Such poor management. Really frustrating experience as a patient in pain to go through. The opposite of a smooth experience. It's too bad because I do think they do offer really helpful treatments for patients in pain, but I have given up on this place.

He is an amazing doctor, extensive knowledge, willing to help with all aspects of my pain and how…read moreit affects my life! Very caring staff as well.

I had knee replacement surgery here. My surgeon does all of his work here and it is easy to see…read morewhy. The staff are amazing, from pre-registration nurses, though surgery prep to post surgery care. All staff are patient centric and all seem to enjoy working here. Fortunately, for me, this small community hospital, is one of the top rated Orthopedics hospitals in the country. It was wonderful to have this surgery at a truly community hospital.

I was seen a few days ago at NCH for a surgical incision that started bleeding; Dr. Montgomery and…read morethe nurses/assistants were very helpful, and I felt heard, and properly treated. The receptionist/check in woman could be a little friendlier, that's why only four stars instead of five; as she seemed irritated that she had to put her phone down and check a patient in.