She and her team came recommended from our realtor to do a deep clean prior to listing. I spoke the…read moreowner on the phone and told her our house size, condition, etc. and what I was expecting as it was for a photo shoot for listing our house for sale. 4 bed 2 bath 1,780 sq ft. She quoted me $400, so in my head I was factoring tips for her staff. However when they cleaned the house it was a basic clean. What you would expect in a weekly cleaning, NOT a deep clean. I had to specifically ask and remind the crew that I requested prior that the windows were cleaned inside and out. The did not clean the outside until I had to ask and they called their boss to confirm. The slider door track wasn't cleaned, base boards, doors, trim, wasn't cleaned free of finger prints, just not what you expect when you state very clearly your expectations. The realtor of course had nothing to say but patronize me about how it wasn't them, blah blah, I reiterated THEY recommended her and I not only didn't get what I paid $150+ extra for but I had to re clean my own house for the photos after paying $550! The quality of service is a systemic problem in this town filled with corruption and lies. I DID NOT tip voluntarily and immediately complained to the referee of the transaction. Why would I tip if I wasn't happy, it was what I was billed.?Toxic, bullying and intimidation filled with lies is how this town operates. Good riddance.

What a joke don't bother hiring this service. My Mom hired Mayra and her team to clean the floors…read morein the house and bathroom for Thursday afternoon because she told us that she is only available in the afternoon and in our neighborhood Thursday and Friday. When Thursday afternoon came they were running late and didn't show up because of her team over extending services for another client that shouldn't have been done. So we decided to give them a second chance and reschedule for Monday morning July 21st 830 and was promised by Ms. Mayra we would be the first customer cleaning on the list . Ha! Wrong 9:30 rolled around and the calls kept going to voicemail not answering calls I guess.Finally was able to reach Ms.Mayra and she had a unpleasant unprofessional tone and said that we mixed up the hours and that we had an appointment at 10 somewhere else and she would be there by 10? Huh? Wanted to give Ms. Mayra and her team business but this is not worth the time when you don't show up and try to put blame on the customer. Like I said don't bother with hiring her at all.

First, gotta share...what an amazing and forthright manner Nicole has…read more So grateful to find such a treasure in Bakersfield, my hometown. :) Her crew Antwine, Faith, and Nevaeh ate just awesome and personable just as she is. They arrived timely after a text stating they were on their way. And just what a nice levelheaded burst of sunshine she and her crew are. They were just what I needed to get my house shipshape. Thank you again :) Looking forward to a regular cleaning and just blessed. Couldn't recommend higher. Wished I could give more than 5 stars.

So I waited an entire year to write this post because Nicole is unpredictable and I didn't trust…read morethat she would not do something malicious to my friend or her house. Yelp usually does not let me down, but there's always a first for everything and I wish it didn't have to cost me $275. I have been using cleaning services for 20 years and I love them so I wanted to gift my friend a cleaning since she works a demanding job. I know every service is different but my reference points are $250 for a 5200 sqft home in Orange County and $100 for a 3200 sqft home in Dallas,Texas. I was prepared and budgeting to pay $150 for my friends house in Bakersfield. Nicole quoted $185 for 1800 sqft 3 bedroom. And she justified the cost by telling me that the cost of cleaning products went up, they have an experienced team, cost of wages increased, etc. Although the estimate was higher than what I was expecting, she was very persuasive and with 5 stars in Yelp I thought there was something special about her. This is we're stuff started getting hairy: We tried to schedule with her on the weekends but she doesn't work weekends. This sort of didn't make sense to me but hey I respect it. It's your business so you can command whatever working hours you want especially if you're a hot shot on Yelp. Okay I wish that was the worst part of this story. So Nicole gets to the house at 1:30, her crew starts cleaning while she assessed and sent me a heads up text saying that total cost would be "around $400." CAN SOMEONE PLEASE EXPLAIN HOW WE GO FROM a quote of $185 to "around $400"???? So we are texting back and forth. She's claiming my friends place is covered in filth, which is a complete lie, and proceeds to blow up my phone with pictures of my friend's toilet, bathtub, shower, etc. Lady, I know what her house looks like I was living in it and would never agree to stay in a dirty house. Nicole says she will discount her up charge of $400 to $275 but at this point I wanted to say no and have her leave. I was honestly scared because I don't know Nicole or her crew and for my friend's safety I just wanted to pay the money and have her leave. I'm sure she did a fine job cleaning, but the way the way she handled expectations was unprofessional and scammy. My friend confirmed the place was clean and wanted to call her back for routine but didn't because of the way she treated me. I hope that she took my feedback to heart, but based on her poor character I doubt it. Sharing screenshots of our conversation so people know this was a real situation and don't get scammed by her in the future.

Edith did an amazing job deep cleaning my home. She's a hard worker and I would recommend her for…read moreany cleaning needs. She's courteous and prompt.

She arrived promptly and asked what needed to be done. She doesn't speak or write English, best to…read moreuse Google translate voice feature, worked great. We asked her to do a move out/in cleaning and she did a fantastic job. She was reasonably priced as well! We were so impressed that we asked her to come back once a month.

We wanted a deep clean of our older house - especially the bathrooms. OMG! What a difference she…read moremade in a day! We had so much that needed to be done and what would have taken us days with our work schedule, Maria/Brenda did it in hours. The house is much better for the seniors in our family to live, breathe and enjoy. Thank you!

I wanted to surprise my wife with a cleaning for Mother's Day. Brenda was very responsive and kind…read morein setting everything up. When I saw the end product I loved it and wished we had used her before. She is a definite recommend from our family.

I requested a move out cleaning from this company, I did end up needing it to be done on Saturday…read more Even though the company typically does not do cleanings on the weekend, they went ahead and completed the cleaning at my request as well as being under pressure of time. Also they didn't charge extra for the weekend work. I do recommend this cleaning service and would use them again in the future.

Crystal and her team were fabulous! They were so professional and thorough. They pay attention to…read moredetail and respectful of your possessions. Not to mention she's very reasonable. I'm so thankful to have found her. I definitely recommend this service!

Always a pleasure waiting with A-1! I have used them quite a…read morefew times over the past two years for deep cleaning. Service and communication are great. The team is always on time giving updates on their ETA and walk through with you before departing. A good value for me.

I am leaving this review not because of the move-out cleaning itself (as that is still to be…read moredetermined and this will review will be updated accordingly, if necessary), but because of the deeply unprofessional, coercive, and ethically sloppy conduct of the owner/manager, Kimberly Gonzalez. I paid $150 upfront as agreed. Prior to the job, I was explicit--in writing--about my maximum budget and that any flexibility was conditional on being informed beforehand. Instead, once the team was already on site, the price began to escalate in real time. First, I was told the total needed to increase to $250 (an additional $100 over the $150 already paid). When I objected--because this exceeded what we had discussed--I was then pressured for "at least $50 more," framed as unavoidable because the workers were "overtime" and the clock was running. In other words: the terms changed after work had begun, and my consent was treated as irrelevant. The justification for this escalation was frankly bizarre. I was suddenly informed that the kitchen sink "drained straight to the bottom," implying a plumbing issue--and then implicitly accused of previously managing this with a bucket or bowl. Let me be clear: I have been accused of many things in my life, but secretly concealing a fictional plumbing failure with a bucket is not one of them. There was no known sink issue, and in any case, plumbing problems are not a cleaning surcharge, nor are they something a customer should be financially ambushed over mid-job. What followed crossed from unprofessional into coercive. I was repeatedly told that if I did not immediately pay more, Ms. Gonzalez would have to "come out of pocket," that there was "no time to go back and forth," and that payment later was not acceptable--despite the fact that the back-and-forth was initiated solely because the business changed the price after the service was underway. I was even asked who the homeowner was, an irrelevant and inappropriate question in context. At one point, Ms. Gonzalez explicitly stated that she does not care about bad reviews because she has plenty of good ones. So, respectfully: if you don't care, then here it is. Small businesses deserve support. Workers deserve to be paid. What customers do not deserve is to be pressured into paying more than agreed upon, blamed for unrelated household issues, and emotionally cornered into compliance while being told their prior boundaries no longer matter. I ultimately paid the additional amount simply to end the interaction. If you choose this company, understand this clearly: -- The initial price is not final once workers arrive -- New "issues" may appear without advance notice -- Budget ceilings may be disregarded mid-job -- Communication becomes pressurized and inappropriate Proceed with caution.

They are the best cleaning service and I would highly recommend them! Hilda is very nice and…read morecommunicative! I've used other cleaning services in the past that are not as communicative and thorough as her! She is very mindful and makes sure we are happy with the work done. if you are in need of a cleaning service you will not regret booking with her. Thank you :)

my realtor recommended pomales cleaning to me when we were in the process of moving and I am so…read moreglad she did. My house was the cleanest it's ever been and HILDA is such a sweet lady and takes the time to make your house look amazing. can't wait to use her again!

Asked for a quote the person who responded was so rude. I thought the price was out of my price…read morerange and kindly stated that. Thank them for their time. Her response was rude and unnecessary.

Gladys and her helpers spent most of the day cleaning my house and they did a great job! They deep…read morecleaned my house and even organized 3 of the bedrooms. All the ladies were friendly, professional and very thorough. Since today was such a success I will start regular maintenance with them.

Lupe and her crew were amazing. Their response time was fast, they were very flexible with my…read moreschedule and easy to work with. The service requested was a move out clean and I was very impressed with the outcome. Pricing was reasonable and I would absolutely recommend Kern Cleaning and intend to use them again. You will not be disappointed if you hire them.

From the owner: we specialize in residential and commercial rental cleaning.. licensees' and insured read more