I buy all my jewelry for both my wife and mother from Wingrove jewelers, great service fantastic…read morecustomer care and the prices are very reasonable. They have done custom work for me which turned out better than I expected. I rely on them for all my jewelry needs for my family they can do both modern and old-school.

From the owner: Wingrove Jewelers is a full service fine Jewelry store serving the Parkersburg, West Virginia and…read morethe Mid-Ohio Valley area for over 40 years.

I grew up in the Parkersburg and I always knew Buttermores was the place to go for jewelry. It's…read morewhere my grandparents and parents always went so when it came time for me to propose to my girlfriend I went to Buttermores. I went over my budget because I wanted the best quality I could get and thats what Buttermore promised me. Instead my now wife hasn't had the ring a year yet and 4 diamonds have fallen out. 5 months after I purchased it a diamond fell out so I sent it back paid my own shipping and they fixed. Two weeks later the same diamond fell out again only a few weeks before our wedding! I wasn't happy the first time but hey things happens, but the same diamond falling out again 2 weeks later. Buttermores reimbursed me for the second time I shipped it up to them to fix, but refused to reimburse me for the first time saying that "it wasn't their fault I moved out of town". That may be true it's not their fault I moved, but it is their fault their product was not quality and no one should have to pay shipping for a faulty product. A month and a half later, a different diamond fell out so I called again, and not only did they try to say it must be something my wife is doing to the ring they were very rude on the phone. Before I had a chance to ship it back, another bigger diamond fell out as well. At this point Buttermore told me they need to ship it out and get the whole ring remounted which is admitting they provided me with a faulty product which they still would not verbally admit or pay for any of the shipping. They said it would take two weeks to remount the ring and they had it almost two months. They never called to inform me about the status of the ring, after a month and a half of waiting, I called them. One of the phone calls I made to check in on the ring, since they weren't keeping me updated, they snapped at me saying "we don't know" and refused to find out, that I would just have to wait. Buttermore Customer Service is horrendous. I am extremely disappointed and regret my decision to purchase my wife's ring there. They do not communicate, speak kindly to, or take care of their customers. I will not buy anything from Buttermores from here on out and neither will my family who all still lives in the Mid-Ohio Valley and has purchased from them before. My wife should not have had to be without her engagement ring for 3 out of the 10 months of me giving it to her.

I went in to get some rings resized and wanted to get an appraisal. There were several people…read moreworking and no customers... considering those circumstances, I expected to receive a bit warmer of a reception. The lady who assisted me treated me like I wasn't worth her time and informed me that "priority is given to their 'real' customers" so she couldn't commit to when my ring could get resized. Further, when I asked if there was a jeweler on staff who could look at one of my rings to give me an opinion on the stone, she said, "Well I'm not going to get Mr. Buttermore out of the back just for that." She looked at it herself, gave me a grim assessment, casually insulted me, and then recommended that I go to another jeweler whilst casually insulting them as well. As much as I like to support local businesses, I won't be back. The people at several jewelers in the mall were infinitely more helpful and professional... including the girl at the pop up kiosk.

The service was excellent! Very nice and easy to talk to. They went above and beyond! My mom went…read morein to resize her wedding ring and her bands and they let her know that the setting that holds her diamond in her wedding ring is loose and eventually will lose the diamond. They told her the options of that they could do to fix that without pressuring her to do anything right then. and didn't push for the most expensive option. That alone was enough to gain my mom's trust and she paid them right then and they were done with all rings the next day! They cleaned them, resized them, and replaced the setting perfectly. You can't even tell that it was resized! The price was better than anywhere else and they were very friendly and seemed to love their job. Highly recommended!

They are wonderful people who take the time to talk to you about jewelry weather they repair it or…read morenot and will let you know if it is worth repairing and if it has sentimental value they will fix it for you if at all possible - love these people and would not take my clocks, jewelry anywhere else to be repaired

this place definitely gets one star went in to get a link taken out of my watch band. first off the…read moreguy got off his computer and acted like he wanted nothing to do with me. Then when i inquired about the price of this service he told me it was 39.88. i was actually shocked and just said i guess nevermind then. if you are not aware this is a crazy price to take a link out of a watch band. the average price is anywhere from 10-15 bucks MAX. i took my business to buttermore and sons down the street and they charged me 10.00. Do Not Support this place and their outrageous prices. just go down the road and support local businesses.

There are like 2 people that are nice and actually have people skills... the rest are rude or…read moreapparently have never talked to another person. They used to not be like this, for awhile Kay's had an awesome staff, but now, not even close! They send coupons out for items and sales that aren't even in the store. One day we took a flyer in with a special and they told us "This sale hasn't started yet so we don't have the item your looking for"....even though the flyer flat out said otherwise. When this was pointed out that yes the sale was currently running durning the time of our visit, they said the flyer was wrong and quickly brushed us off. For a place that wants you to spend hundreds or even thousands, they sure have a crappy way of showing it.

I've been there to shorten the watch band on my favorite watch. Affordable service and friendly…read morestaff. Also, newly renovated store and I would highly recommend. Been a customer since October 2023.

Really nice little shop with great selection, equitable prices, and awesome service! Well worth…read morethe drive. Highly recommend!

I had an amazing experience at Diamond Cellar a little over a month ago…read more I was looking for a pink dial Rolex on the request of my wife for her Birthday. I met Michael at Diamond Cellar's Rolex Boutique, and he made the experience unforgettable! Super professional and knowledgeable! The Rolex showroom is absolutely stunning and all the staff were very personable. My wife is over the moon with her new Rolex!

After purchasing my original engagement ring at this Easton location I was highly impressed…read more Unforunately my ring was lost during multiple hospital stays in December. I had insurance so I filed a claim & they directed me to return to Diamond Cellar to pick out a replacement ring. Immediately it was not a pleasant experience. The receptionist never placed me in que despite being the 3rd person in the door after they opened at 10am. I sat annoyed for over 30 mins before approaching her again and asked if I should just make an appt. She said no there was a mix up. I wish I would've just left then. So much happened in between then and now but on 4/25 I called asked if I could speak to a manager because after placing my replacement order they have continued to try to mark the price up despite everything being written up properly & me having both the receipts for the stone as well as the setting. I originally called 3.5 hrs before closing and the receptionist told me if the female manager felt it was important she would return my call. I called back 25 mins before they closed again asking to speak to the manager. She then informed me the manager would call me back closer to closing time. I said do you not close in 25 mins? She said yes then abruptly ended the phone call that ended with "bye". At this point I'm going to try to reach someone af the corporate office because the way they are behaving like a used car sales lot is appalling. I refuse to pay a penny more than the agreed upon price that is on all my order receipts I was given when I placed the order on 2/21. They have flat out lied twice now about why the cost is changing. Avoid at all cost, even if you've had spectacular experience there in the past. I would much rather have them refund my insurance company the money that was wired to them for the replacement and take my business elsewhere and be treated as a valued customer.

Dropped off ring to be size. They said they could not do it because it was made of silver. When I…read moreinspected the ring when I took it out of the envelope, I saw that it had been worked on and it was not good. Then when I called they lied to me. It clearly shows someone took a grinder to it.

Tom and team are top notch. I've bought and referred a few people to Tom over the years and the…read more experience is always five star. Most recently, I had a friend in town getting married and his wedding band was a size small. Tom resized it same day within the hour. All it took was a call. You'll not find a better guy in the jewelry business around.

excellent customer service and quality work . repaired clash de cartier white gold no problem -cldpread more

From the owner: Custom Designs, engraving & Repair all done in house!read more

I made a trip back to Rogers for the first time since last April to purchase a wedding band for my…read morefiance. Ann helped me and my fiance to pick out an awesome wedding band for her ring and it looks great! She and the rest of the employees are really trustworthy and they greeted us as soon as we walked in. Can't wait to go back soon!

I'm honestly so disappointed. I'm not making this post to slander the name of this company. We've…read morepurchased from Roger's before and were completely satisfied. I simply feel it's important for others to know what a horrible experience I've had. Well over a month ago, my husband and I began looking for wedding bands. We're already married, we just didn't have bands yet. If I could rate the customer service at the time of purchase, I'd rate them a 5. The girl who worked with us was fantastic. The problem arose after we purchased my wedding bands. I found one in the store that I absolutely loved. The customer service rep convinced me it would look amazing to have two bands, one for each side of my engagement ring. Unfortunately, they only had one of these bands in the store. I was told they could order the exact band and have it for me within 4 business days. The fourth day arrived and I had heard from no one, so I swung by while I was in town. They said it would arrive the next day. Okay, no big deal. So I go in the next day, mind you, they never once called to inform me the ring I ordered had came in. I get there, and they had ordered the wrong ring. Something with the serial numbers had gotten mixed up. Again, I was irritated, but it wasn't a huge deal. So over a week later, I STILL had heard nothing. I gave them a call and was informed that there wasn't the exact ring anywhere within their district. So of course, I asked them to look outside their district. It has been over a month now, and I still have no wedding band to match the one I purchased. What if this had been for my wedding day? I would've just been out of luck and heartbroken. So before you choose your ring, make sure you choose a company you can rely on. I personally will never be making another purchase at Roger's Jewelers.

I went to jewelers in three counties in two states. Kane at T.K. Dodrill Jewelers is the only one…read morethat could help me. He was friendly, very helpful, diligent and technically proficient. The store is clean, attractive, and pleasant.

They have always treated us like valued customers. Very nice selection of jewelry, especially some…read moreone of a kind pieces. Keep up the good work!!