I grew up in the Parkersburg and I always knew Buttermores was the place to go for jewelry. It's…read morewhere my grandparents and parents always went so when it came time for me to propose to my girlfriend I went to Buttermores. I went over my budget because I wanted the best quality I could get and thats what Buttermore promised me. Instead my now wife hasn't had the ring a year yet and 4 diamonds have fallen out. 5 months after I purchased it a diamond fell out so I sent it back paid my own shipping and they fixed. Two weeks later the same diamond fell out again only a few weeks before our wedding! I wasn't happy the first time but hey things happens, but the same diamond falling out again 2 weeks later. Buttermores reimbursed me for the second time I shipped it up to them to fix, but refused to reimburse me for the first time saying that "it wasn't their fault I moved out of town". That may be true it's not their fault I moved, but it is their fault their product was not quality and no one should have to pay shipping for a faulty product. A month and a half later, a different diamond fell out so I called again, and not only did they try to say it must be something my wife is doing to the ring they were very rude on the phone. Before I had a chance to ship it back, another bigger diamond fell out as well. At this point Buttermore told me they need to ship it out and get the whole ring remounted which is admitting they provided me with a faulty product which they still would not verbally admit or pay for any of the shipping. They said it would take two weeks to remount the ring and they had it almost two months. They never called to inform me about the status of the ring, after a month and a half of waiting, I called them. One of the phone calls I made to check in on the ring, since they weren't keeping me updated, they snapped at me saying "we don't know" and refused to find out, that I would just have to wait. Buttermore Customer Service is horrendous. I am extremely disappointed and regret my decision to purchase my wife's ring there. They do not communicate, speak kindly to, or take care of their customers. I will not buy anything from Buttermores from here on out and neither will my family who all still lives in the Mid-Ohio Valley and has purchased from them before. My wife should not have had to be without her engagement ring for 3 out of the 10 months of me giving it to her.

I went in to get some rings resized and wanted to get an appraisal. There were several people…read moreworking and no customers... considering those circumstances, I expected to receive a bit warmer of a reception. The lady who assisted me treated me like I wasn't worth her time and informed me that "priority is given to their 'real' customers" so she couldn't commit to when my ring could get resized. Further, when I asked if there was a jeweler on staff who could look at one of my rings to give me an opinion on the stone, she said, "Well I'm not going to get Mr. Buttermore out of the back just for that." She looked at it herself, gave me a grim assessment, casually insulted me, and then recommended that I go to another jeweler whilst casually insulting them as well. As much as I like to support local businesses, I won't be back. The people at several jewelers in the mall were infinitely more helpful and professional... including the girl at the pop up kiosk.

Dropped off ring to be size. They said they could not do it because it was made of silver. When I…read moreinspected the ring when I took it out of the envelope, I saw that it had been worked on and it was not good. Then when I called they lied to me. It clearly shows someone took a grinder to it.

Tom and team are top notch. I've bought and referred a few people to Tom over the years and the…read more experience is always five star. Most recently, I had a friend in town getting married and his wedding band was a size small. Tom resized it same day within the hour. All it took was a call. You'll not find a better guy in the jewelry business around.

I made a trip back to Rogers for the first time since last April to purchase a wedding band for my…read morefiance. Ann helped me and my fiance to pick out an awesome wedding band for her ring and it looks great! She and the rest of the employees are really trustworthy and they greeted us as soon as we walked in. Can't wait to go back soon!

I'm honestly so disappointed. I'm not making this post to slander the name of this company. We've…read morepurchased from Roger's before and were completely satisfied. I simply feel it's important for others to know what a horrible experience I've had. Well over a month ago, my husband and I began looking for wedding bands. We're already married, we just didn't have bands yet. If I could rate the customer service at the time of purchase, I'd rate them a 5. The girl who worked with us was fantastic. The problem arose after we purchased my wedding bands. I found one in the store that I absolutely loved. The customer service rep convinced me it would look amazing to have two bands, one for each side of my engagement ring. Unfortunately, they only had one of these bands in the store. I was told they could order the exact band and have it for me within 4 business days. The fourth day arrived and I had heard from no one, so I swung by while I was in town. They said it would arrive the next day. Okay, no big deal. So I go in the next day, mind you, they never once called to inform me the ring I ordered had came in. I get there, and they had ordered the wrong ring. Something with the serial numbers had gotten mixed up. Again, I was irritated, but it wasn't a huge deal. So over a week later, I STILL had heard nothing. I gave them a call and was informed that there wasn't the exact ring anywhere within their district. So of course, I asked them to look outside their district. It has been over a month now, and I still have no wedding band to match the one I purchased. What if this had been for my wedding day? I would've just been out of luck and heartbroken. So before you choose your ring, make sure you choose a company you can rely on. I personally will never be making another purchase at Roger's Jewelers.

excellent customer service and quality work . repaired clash de cartier white gold no problem -cldpread more

From the owner: Custom Designs, engraving & Repair all done in house!read more

Well kept secrets are sometimes much too well kept. This place is one of them…read more This is a store for professional jewelers. We're talking about the real deal here. The things they sell are helpful to more than professional jewelers. My father, for example, is a botanist who studies mosses. He buys all of his hand lenses here (and then proceeds to wear them around his neck and continually get asked why he's wearing a whistle.) I like them for their beading cord and tool quality. This is the kind of place that is trying to keep itself a secret. THERE IS NO SIGN. Let me repeat that. THIS STORE DOES NOT HAVE A SIGN. They also keep their door locked a lot of the time, so you knock and look somewhat respectable and they let you in. (The store is located right next to the plasma donation place, and they apparently get some interesting characters in.) If you're an artist or a beader or a botanist/entomologist/etc. I highly suggest dropping in sometime. It will be worth your while.

They seem pretty determined to not help out potential customers. I haven't really had an…read moreopportunity to do any business with them--not by my choice. I called them because it said here in a previous review that they do watch repair. It turns out they don't actually do watch repair, they only sell the parts. When I asked if they could recommend a repair person she asked who I was. When I told her my name she told me to just go to my local jeweler...which I'm pretty sure I could have figured out on my own, except I didn't want to do that. Well she refused to tell me of any local shops that work on watches. This must be the only business in Columbus that has more business than they know what to do with--as they sure don't seem very welcoming to new potential business.

I went to jewelers in three counties in two states. Kane at T.K. Dodrill Jewelers is the only one…read morethat could help me. He was friendly, very helpful, diligent and technically proficient. The store is clean, attractive, and pleasant.

They have always treated us like valued customers. Very nice selection of jewelry, especially some…read moreone of a kind pieces. Keep up the good work!!

Everything! The employees were rude and short with me . I won't go back . It was kinda embarrassing…read morefor me. They acted like I wasn't even there.

Done business with this company a few times already. Top notch people and selection! Prices are too…read moregood when compared to traditional jewelry store. Super clean store and will continue to stop in frequently to see what's new!

I'd give zero stars if Yelp let me. Went in, had some sizing work done, and discussed new jewelry…read morebeing made with the co-owner John. Got a quote for 2 pairs of earrings being custom made for a Christmas gift for my wife. Got a call back Monday morning stating he botched the entire quote and was off by more than double the quoted price. Absolutely ruined Christmas for my wife - will NEVER be back again and do not recommend ever dealing with John, the owner or this store again.

I enjoyed working with Katherine and her staff. Their attention to detail was amazing. I had my…read morefirst experience designing an original piece with Spencer & Kuehn and look forward to working with them again.

I called on a Saturday to ask if they could stretch my gold wedding band a little. The gentleman…read moreasked some relevant questions I never thought about and recommended I come in on a weekday since I was hoping it could be done while I waited. I went in on Monday morning to be completely taken care of in less than 15 minutes! Other jewelers in the area talked about dropping off and a 3-4 week wait. Looking at their cases, it seems that they focus on selling quality unique pieces in addition to the jewelry services they provide. I would recommend them to a friend.

Excellent Jeweler! Honest and does great work. Affordable prices to resize and customize jewelry.read more

I've been there to shorten the watch band on my favorite watch. Affordable service and friendly…read morestaff. Also, newly renovated store and I would highly recommend. Been a customer since October 2023.

Really nice little shop with great selection, equitable prices, and awesome service! Well worth…read morethe drive. Highly recommend!