I scheduled an appointment with Aspen Dental approximately four weeks ago after explaining the…read moreservices I was seeking. The appointment was scheduled and later confirmed. After waiting nearly a month, I received a call informing me that the dentist would not see me and the appointment was cancelled. What was most frustrating was not the cancellation itself, but the timing. If the office was unwilling to provide the requested services, that decision could have been made when I initially called. Instead, I relied on the appointment, delayed seeking care elsewhere, and lost several weeks. Adding to the confusion, I received inconsistent explanations from the local office and corporate representatives regarding why the appointment was cancelled. Patients deserve clear communication and accurate information when scheduling care. Unfortunately, that was not my experience.

Was there a little over a year ago and just wanted a cleaning. Someone called today to confirm and…read moretold me I would not be getting a cleaning but "xrays and an exam". I explained that I just had xrays last year and I don't need them again. The staff then said "it's the law, we have to". At that ridiculous statement the appointment was cancelled. worst place ever.