Dr. Carampatan's office was amazing! No long wait (in the waiting room nor visit room). Checked my…read moreson's shot records, found one had been missed and made sure it was taken care of. Nurses were polite and attentive. Dr.'s beside manner above reproach. I would definitely recommend.

Seriously? Never make appointments on time. Last visit I waited nearly 2 hrs. They (staff) kept…read moretelling " Be patient, Doctor is behind schedule." EVERY TIME? OVERBOOKING? I feel extremely UNDERVALUED when folks don't respect my time. Furthermore, records are difficult to receive and, again, a very flipent attitude when addressing time concerns. I was actually told " It would make things a lot easier if you were more patient". If you're willing to be their $$ and not truly concerned about your healthcare, this is what's offered.​

My dad had go see his doctor Roy and they were very nice he broke his arm found out he cancerread more

I am so happy to be a patient at New Era Family Practice. I am a certified old lady and Dr. Patel…read moreand his staff are a dream come true. They are all nice and very patient. Dr. Patel is wonderful. He not only takes all the time I need, he actually listens and acts on what I need. Then there is the added bonus of a testing lab right next door. The location is mid city and in a safe and convenient location. Also the Patient Portal isn't a sinkhole. It is excellent for making appointments and answering questions and concerns in a very timely manner. They put the Family part into practice.

Dr. Patel's office is a breath of fresh air. In 2013, my brother suffered a brain bleed that was…read moreinitially diagnosed as "that virus that's going around." Thankfully my brother was airlifted to Tucson & treated by the amazing neurology & ICU staff at UMC. Following that hospitalization, the neurologist was insistent that my brother be seen by a local doctor the following day & his health be monitored closely. Sadly, another family care practice nearby were rude, disrespectful & uncaring with my family. (Please see my lengthy review on Yelp for details.) Our parents encouraged us to see their provider, Dr. Patel, at New Era Family Practice. I wish we had taken their advice sooner. The entire staff at New Era is very helpful & caring. Unlike my previous family practice experience, New Era was willing to see me & my brother at the same time, as I was my brother's primary caregiver. They did all this without hassle & were very efficient with returning my brother's original blood pressure log, something the other clinic took. The scheduling is always easy. Front desk clerk Rosa is a model of efficiency, quickly processing payments & insurance matters. They have been willing to see me the same day for urgent issues, typically within the hour, or seeing me around my work schedule. Dr. Patel is very approachable & quite fun during appointments. He knows my family well & always asks about my brother, mom & dad at each visit. He works off a tablet, listens to my concerns & makes diagnoses in quick, but well informed fashion. If a prescription is needed, he will ask what pharmacy I want the Rx sent to & forward directly from his tablet. Due to the office efficiency, I can typically pick up any prescriptions immediately following my appointment at the local Walmart. I appreciate that Dr. Patel provides sound medical advice without being "preachy" or judgemental. He's been willing to complete letters to employers without hassle & in quick order. Hands down, THE best provider I've had in my 46 years on this planet. HIGHLY RECOMMEND.

The office staff is Amazing and really care about the patients. Appointments are easy to get. Dr…read more Thompson takes the time to listen and tries to address all the little things. Highly recommend this practice!

I have back and neck problems, rheumatoid arthritis in my hips, and fibromyalgia. He insisted on…read moretaking some of my much needed meds away. Not replacing them with something else, just cut them out completely. The main one I need, isn't addictive and is only taken when the pain is excruciating. He didn't care. He has no concept of people in chronic pain, and is very cold hearted. I left in tears, and found another doctor when I got home. I would NOT recommend him.

doris e. mccraney...dr. s. patel as a doctor is very caring person to all his patients, he took…read morecare of all my medical illments from a to z. i had alot wrong with me, he really truly cares for his patients. he will take the time to listen and understanding them (he is very human) 2 the fullest to give us the treatment that is needed at the time for us. always answers our questions!! and will look for the answer 4 us in a timely manor..he is/or was 2 me a god send!!!!!! i had 2 move 2 faraway from him....i miss him everyday and his staff!!!!!!!! i doris e. mccraney compare all doctors by dr s. patels standard!!!!!!!!! i live in virginia now, is not the same "o" no!!! miss s.v. az 85635 god bless dr. s patel & staff on wilcox dr. s.v. az love you guys always

Dr. Patel was my husbands primary care doctor for almost ten years. For most of that time he saw…read moreMs. Lintner, a nurse practitioner. Ms. Lintner retired in January then he started seeing Dr. Patel. The office staff has always been difficult, but lately it became unbearable. They never respond to messages left on the answering machine. The pharmacy never gets a response when a refill request is sent to the office. It doesn't matter whether it is faxed in or called in. We managed to deal with it until D. Patel started giving my husband dangerous advise, then we got him a new primary care doctor.

If I could give a 0 rating Dr. Haymore and staff would receive a 0…read more needed insulin supplies, requested 14 days ago. Still waiting for the office to send prescription for supplies. Supply company has sent 10 requests; I have followed up numerous times and still no order has been approved per supply company. Talking to office staff is difficult at best and this office has no personal skills as they prefer to only Text message. SMH Ridiculous!

Family Health Center lacks severely with their front desk and billing department. Unorganized…read more Unprofessional. Disrespectful and bad mannered. Despite whatever situation each patient has there, the way I was just treated by MELANIE in the billing department was appalling. Melanie needs to learn how to properly address people. She verbally attacked me and belittled me, but not only in front of my sick child who was standing there but in front of everyone at the doctor's office. She was extremely aggressive towards me for NO REASON. There is no reason to ever behave or act the way you did towards me. I was politely asking a question to the woman at the front desk where I was paying my copay for todays visit and when she could not provide the information I was inquiring of, Melanie from Billing, came out of her office and immediately started attacking me. It was very unprofessional. For future encounters, Melanie should probably pull people into her office when talking about matters such as these. And another thing, if I had any ill intentions, don't you think I would not return to Family Health Center? OR let alone bring up the matter and then ask the front desk about my other child's file there? Shame on YOU for how you treated me as a person today. Shame on YOU for the amount of disrespect you showed today. Shame on YOU for lacking professionalism. And Shame on YOU for letting your anger get the best of you, Melanie. Family Health Center, you can do better with the staffing at the front desk department and billing department. However, Dr. LeSueur, we will miss you and all the nurses who were always so kind to us and our children. But due to this matter that took place, we will not be returning after today's episode by the staffing there. Extremely unfortunate.

Been seeing Dr Serfino for many years. He is thorough, kind, and spends time explaining his…read moreevaluation. We have relied on him for many years in good health and when we were ill. I also think highly of his staff who assist him in running the office. All in all, we have been very pleased with Dr Serfino and his office for many years.

I have been Doctor Serfino patient for 16 years absolutely fantastic Doctor to include the front…read moreoffice, both Robin and Amy have done a great job for the passed 10 year never had an issue either with making and appointment or refilling prescriptions. Vince Cattera

Dr. Patterson is amazing every time I go to the clinic for an appointment. I've seen her for exams…read moreand aesthetics- no issues with either. This physician stays on top of the latest trends and she is kind and caring. A key detail here is that Dr. Patterson will take more than enough time to make sure you're happy, comfortable and your procedure is done without rushing!!!! I've gone to other physicians for aesthetics and the doctor rushed and I didn't leave with the results I was promised- this is NOT the case with Dr. Patterson- I love her! The staff is friendly and prepared to assist with everything and billing is flawless. The office is clean, service is top notch, and I highly recommend her!

Dr Gwynn Patterson is an Awesome doctor! I highly recommend her! She is caring, understanding and…read morehelpful when you need her help! Best doctor of 2 I think are great here in Sierra Vista AZ! The staff is great as well! Thank all of you