Doctor Herrod saved my mother's life. IMHO, he's one of the best doctors in our nation…read more The only reason that he's not my doctor is that his receptionist informed me that he refuses to see patients in pain management. The funny thing is, she turned away my daughter who was new to the area because she *suspected* that she wanted pain management. (My daughter has a ruptured disc in her lower back and did need a referral to a surgeon, but she was really just looking for a GP to take care of the day-to-day stuff. You know. The occasional sinus infection. Keeping an eye on cholesterol, dietary advice, running tests for any weird stuff that pops up. Normal GP things.) If that weren't the case, there'd be no other doctor for me. Breaks my heart that I can't have a great GP for hormonal issues because I also broke my back as a child. My broken back is fixed. I have a doctor who treats my pain, so that's not an issue that the GP has to deal with. Hardly seems fair.

Dr. Herrod and his friendly staff always treat me as if I am the most important patient they have.read more

Dr. A. Bansal changed over the years into a rude and no mercy person!…read moreOverpowering the patient is sure NOT what it should be!

Just an update to provide proof Dr. Archana Bansal ignored two of these letters from Canyon Vista…read moreMedical showing concern. She refused to approve the CT scan the Carter Imaging found a benign liver mass. Had to find new primary to approve for payment. Cost was $3K and she reported UNNECESSARY! Thank goodness God led me to CQCH for proper medical care.

I liked the attention they paid to me and my needs. The NP Smith was great. Bedside manner was…read moreappropriate and captured what was important to me. Staff was pleasant and considerate.

After moving to Sierra Vista, despite poor reviews, I chose the Optima Medical clinic on Lenzner as…read moremy healthcare provider, aware that according to a multitude of reviews, there is no medical clinic in Sierra Vista according to Yelp that gets high marks. At the initial visit I shared that I have a problem with my heart, which is controlled with medications. The PA agreed to provide refills for those medications but asked me to make an appointment with a cardiologist which I did. The PA also told me that it might be several months before I would be able to see a cardiologist, and she was right. The appointment is three months in the future. The PA initially wrote new prescriptions for the cardiac meds, but then without warning or attempting to notify me, the PA refused further refills for these critical meds. I have been rationing the flecainide over the last week but I have now run out completely. I have also had a huge problem with the young, minimally trained front office staff. They have been cryptic, cold, and uncooperative on the phone, and have hung up on me, which largely contributes to my problems with the clinic. I am virtually homebound and initially chose Walgreens as my pharmacy because Walgreens claims online that they can deliver medication's by mail. Unfortunately the Walgreens in Sierra Vista couldn't figure out how to do that so I switched to OptumRx (not associated with Optima Medical), an online pharmacy that I had used in the past and was very pleased with. The staff at the Lenzner Optima clinic couldn't figure out how to fax medication refills to OptumRx. The associate at OptumRx and myself, repeatedly provided the correct fax number to the clinic staff but they would not use it, claiming they had the correct fax number and would only use that one (which was in fact not the correct fax number). I finally gave up and switched to the local Walmart pharmacy thinking this would simpler for them. So now they are sending refills to the Walmart pharmacy except for the critical meds I need to stay out of the ER or hospital.

Seriously? Never make appointments on time. Last visit I waited nearly 2 hrs. They (staff) kept…read moretelling " Be patient, Doctor is behind schedule." EVERY TIME? OVERBOOKING? I feel extremely UNDERVALUED when folks don't respect my time. Furthermore, records are difficult to receive and, again, a very flipent attitude when addressing time concerns. I was actually told " It would make things a lot easier if you were more patient". If you're willing to be their $$ and not truly concerned about your healthcare, this is what's offered.​

My dad had go see his doctor Roy and they were very nice he broke his arm found out he cancerread more

Fabulous Medical Doctor. Very Polite and Respectful . The Nurse was professional and spoke English…read moreand Spanish . My experience was extremely positive. I had a long list of medical issues . My Glucose Level was out of control he was able to stabilize it. Honestly, my health has greatly improved since my Visit.

This is the cleanest , professional practice ever. The Doctor explained how to improve my health…read more The level of patience he displayed was impressive. The medical assistant was kind and wiling to help as well. They were very accommodating with my schedule . I have only wonderful things to say I know that time management is one of the reasons i stayed away from the Doctors offices for so long. My current job requires me to work very long hours. I called several offices to make an appointment ,to no avail . I was surprised when the Doctor was able to see me . The front desk lady was very polite and assured me that the Doctor would be to see me on a very short notice. Wow. finally after two years I am getting a complete physical. To my surprise the level of care was unprecedented. It was then I found out that I was a diabetic and my Blood pressure 190/92 . I have been taking care of my 5 children and parents but neglected myself. I don't know were to begin . First I must thank my creator for saving me from having a stroke or, a heart attack. If you are reading this please take care of yourself... Want to thank the doctor and staff that spent quite some time with me, to get me back on track........

Dr Patel is amazing!! Very pleased with him. Very thorough. Kind & sincere. HIS STAFF, on the other…read morehand. Is totally different. Maybe one star. Went there today, for my sons covid vaccine. Very unorganized. Had to ask for his vaccine card. Then when we checked in, she asked for his name, I told her. His initial for his last is R. So she said Riviera? I corrected her & said no it's R""""". Then she says " Oh it was close enough" then begins to laugh. WTF??!! VERY APALLING!!

Probably the doctor best suited for medium and below pain in individuals that will get better over…read moretime. If you are a chronic pain having individual who is broken all over, this is not the stop for you.

Been seeing Dr Serfino for many years. He is thorough, kind, and spends time explaining his…read moreevaluation. We have relied on him for many years in good health and when we were ill. I also think highly of his staff who assist him in running the office. All in all, we have been very pleased with Dr Serfino and his office for many years.

I have been Doctor Serfino patient for 16 years absolutely fantastic Doctor to include the front…read moreoffice, both Robin and Amy have done a great job for the passed 10 year never had an issue either with making and appointment or refilling prescriptions. Vince Cattera

I am so happy to be a patient at New Era Family Practice. I am a certified old lady and Dr. Patel…read moreand his staff are a dream come true. They are all nice and very patient. Dr. Patel is wonderful. He not only takes all the time I need, he actually listens and acts on what I need. Then there is the added bonus of a testing lab right next door. The location is mid city and in a safe and convenient location. Also the Patient Portal isn't a sinkhole. It is excellent for making appointments and answering questions and concerns in a very timely manner. They put the Family part into practice.

Dr. Patel's office is a breath of fresh air. In 2013, my brother suffered a brain bleed that was…read moreinitially diagnosed as "that virus that's going around." Thankfully my brother was airlifted to Tucson & treated by the amazing neurology & ICU staff at UMC. Following that hospitalization, the neurologist was insistent that my brother be seen by a local doctor the following day & his health be monitored closely. Sadly, another family care practice nearby were rude, disrespectful & uncaring with my family. (Please see my lengthy review on Yelp for details.) Our parents encouraged us to see their provider, Dr. Patel, at New Era Family Practice. I wish we had taken their advice sooner. The entire staff at New Era is very helpful & caring. Unlike my previous family practice experience, New Era was willing to see me & my brother at the same time, as I was my brother's primary caregiver. They did all this without hassle & were very efficient with returning my brother's original blood pressure log, something the other clinic took. The scheduling is always easy. Front desk clerk Rosa is a model of efficiency, quickly processing payments & insurance matters. They have been willing to see me the same day for urgent issues, typically within the hour, or seeing me around my work schedule. Dr. Patel is very approachable & quite fun during appointments. He knows my family well & always asks about my brother, mom & dad at each visit. He works off a tablet, listens to my concerns & makes diagnoses in quick, but well informed fashion. If a prescription is needed, he will ask what pharmacy I want the Rx sent to & forward directly from his tablet. Due to the office efficiency, I can typically pick up any prescriptions immediately following my appointment at the local Walmart. I appreciate that Dr. Patel provides sound medical advice without being "preachy" or judgemental. He's been willing to complete letters to employers without hassle & in quick order. Hands down, THE best provider I've had in my 46 years on this planet. HIGHLY RECOMMEND.