It's always a long wait time to see a Dr like 2 hours plus and if you address it Dr Leoni will tell…read moreyou don't come back

The basic eye exams are fine and comprehensive, no complaints there. The selection of frames is…read moregood but a little pricey. Issues include that every prescription seemed off in some way, ongoing issues with the lab they use not completing the lens finishes correctly, not letting you know when glasses are in, a prescription that was filled incorrectly (verified by another dr.). Always verify what your insurance will and won't pay for; Bailey's cost seem much higher than others in the area.

Friendly staff & excellent service , great prices & they accepted my insurance & when my glasses…read moreneeded repaired they were able to do it

I had called around looking for a place to get my eyes checked. I was a bit surprised by some of…read morethe offices who only worked Tuesday through Friday only, who would state that generally you could get an appointment a week in advance or less, but then it also depended on what type of eye exam was needed, and more. Ugh. I then stumbled across Dr. Gaal, AND could schedule online for a couple days away. I then decided to give them a shot, book an appointment online, and see how things went. I couldn't have been more pleased. The employees must work great together, as they seem like a family! I arrived, and this is the first time I've been to the eye doctor is over 20 years. They all talked to me in an informative manner, without sounding being condescending. They walked me through everything step by step, and kept me informed. I really felt like they were there to help, not just do an exam, and move on to the next person. They were there for ME! If you're looking for an optometrist, don't hesitate to give Dr. Gaal and his team a try. Appointments are helpful, but if they aren't busy, they'll do walk-ins also!

Needing my first pair of glasses ever, I looked around before committing myself to some frames. If…read moreI have to wear them all the time, I want them to be something I like, something that looks good on, and something that is well made. Out of the four places I checked out, Lenscrafters by far had the best selection, as well as the best service! I had Brad offer some assistance, and I explained I something that looked nice, and I'd like to have something maybe blueish. He asked a few questions, inquired if this was my first pair, and walked me through how things worked. He did a great job looking for pairs of glasses he thought would look good on me, as well as be something I would like. I can't imagine anyone making the whole process any simpler. It really put my mind at ease, and made having to wear glasses much more acceptable. This was a great experience, and I wish buying glasses was as affordable as buying a pair of pants, I'm really looking forward to going through this process again with Lenscrafters next time I need glasses!

This store is horrible and I will never go back here again. My experience has been terrible and my…read moreglasses have kept splitting by the nose piece on the lenses numerous times. They replaced the lenses multiple times and then finally the frames, in which it has happened yet again on the new frame. Wouldn't ya know, now my one years up from the original purchase and they can't help me anymore. So I've spent a year driving one hour, one way to go down and show them my split lenses and then another hour one way to pick them up, multiple times. Did they ever offer me another frame? Nope! Just the same frame that was obviously faulty. Were they nice about it??? NOPE! The manager told me it's my fault for buying Walmart cleaning pads. So I bought LensCrafters cleaning spray and pads. What happened yet again???? My lenses are splitting! Do not go here unless you'd like to be belittled and taken advantage of by buying crappy frames and lenses.

I went to the urgent care at this location. They checked me in and took my vitals and then placed…read moreme in a room. I was in the room for 40 minutes and not one person checked on me. I stepped out of the room to ask how much longer it might be. The answer was we aren't sure there is one person ahead of you. Then 10 minutes later the nurse came in to tell me they were not going to be treating me today. You took my vitals and I have a fever. You are just going to refuse to treat me? Even though you know I am sick. Then when asking for my copay refund the girl that checked me in would have to do it and she was at lunch. I understand long wait times. I work in Healthcare. Keep the patient in the loop. Don't let them sit in a room for 40 minutes with no updates and then refuse to treat the sick patient. Luckily the assistant manager talked to me and agreed that this was unacceptable.

On June 18 my elderly mother fell down some big steps from the back porch and landed on the brick…read morepatio. She hit on the right side of her face. She refused to go have it checked out. However, the next day she agreed to going to HIMG Now Care. They did a CT Scan and X-ray. Nothing was broken thank goodness but the knot over her right eye was unbelievable. We saw Jama Barker and she said the scans were good and the swelling and bruising should go away in 10 days to 2 weeks. This morning Mom called Now Care and was told to come on in bc Jama was in. We thought she would get it lanced/drained and maybe get a couple stitches. We waited for about 45 minutes bf getting called back. Jama came in and said it was looking better. Mom laughed thinking she was joking at first. It had been 13 days since the accident and the knot was still as large as ever. Jama said that she needed to go to a plastic surgeon. Mom asked if there was one in HIMG and was told yes. Mom asked how soon she could see him/her and was told she needed to be patient. BE PATIENT, we have been waiting 2 weeks! We have been patients at HIMG since they were located on 20th Street. To be treated like we were today is ridiculous. She just told Mom she was fine to go out in public with that black knot was uncalled for. Mom asked for an X-ray for her right knee bc she felt that might be the reason for the last two falls. Jama didn't even address that concern. Apparently we had been "dismissed" for this visit. More patients ~ more $

Very unprofessional staff, the doctor was very kind but his associates definitely need to learn…read moresome customer service skills!

From the owner: Since 1993, we have offered a high-level of service you won't find anywhere else, including routine…read moreand medical eye exams for glasses and contact lenses. The staff and doctors at our warm and friendly office will not only help you correct your vision, but also provide personalized service to exceed your expectations. We also provide emergency eye care.