I asked them to design and make a ring of my late husband's necklace…read more It turned out exactly as I imagined. Goldsmith did wonderful work.

I had a great experience here! I walked in with a pair of my mother's earrings for an appraisal,…read more(my family's chipping in to help out my grandparents.) The owners were really helpful. The earrings are cubic zirconium, they didn't charge me for the appraisal. The pieces they have under glass are really pretty and definitely worth checking out.

I'm 48 years old! This is the first time I've ever taken the time out of my life to write a review…read more Let me start off by saying I'm absolutely appalled. I stopped in today with the intention of getting an appraisal on my wedding ring for insurance purposes. Living in a county that doesn't require masks, and working from home, I don't think to bring one with me. After I was buzzed in I mentioned I did not have a mask and she asked me to go back outside and she would slip one through the door. Ok understandable. Once inside I mentioned since my county doesn't require a mask I didn't think to bring one. She than proceeded to condemn MY choice not to wear one when not mandated, more than once. Masked, I tried to hand her my ring, which she wouldn't touch without gloves, then backed up about 10 feet. Even though it's not her place to judge me I probably wouldn't be writhing this review if she didn't out right lie to me. Remember I only went there for a $75 appraisal. She then proceeded to tell me my ring had a lot of wear and tear. She asked if I wear my ring all the time. I responded of course, it's my wedding ring. She with a condescending tone said she can tell. Whatever that meant. I'm writing this review because of what happened next. She said my ring needed thousands of dollars in repairs or I will start losing stones. I took my ring and stated I was getting second opinion. I took my ring to a very reputable jeweler in Bellevue with decades of experience that said my ring was very solid and didn't need any repairs. Based on my previous advice I questioned his assurance. This professional then showed me my ring under the microscope and pointed out how sturdy my ring was. If she wasn't snarky and condescending I might have been out thousands of unnecessary dollars. With the pandemic and small business owners struggling I definitely expected more. Shame on you. Buyer be ware. Don't let this place be your one stop shop get a second opinion.

I would highly recommend Bergman's to anyone in Omaha. Purchased my fiancees engagement ring here…read moreand the service was fantastic. They are very helpful and are happy to answer all of your questions. They do a good job of taking away any stress you might have in the process. My fiancee loves her ring and we're looking forward to going back in the near future. Ask for Martha if she's available.

So much for Greenberg's Repair Service, I Purchased a $1300 ring from GB several years ago, took…read moreinto store today to have it resized, which I fully intended on paying for. The only reason I even went there is because that is where the ring was purchased and the last time I sent it in to have it re-rhodiumed they polished the setting a little too much and really changed the appearance of the setting, so I wanted to see if that could be repaired as well. (yes... I still have all my receipts and amazingly, I also have the sales catalog that shows my ring) The saleswomen took my ring in the back room (supposedly to have their onsite goldsmith look at it) and returned rather quickly I would say no more than a couple minutes later and told me that my ring could not be resized. I was given a lame excuse for the reason. (this ring has a solid band in the back with no diamond setting in that area) so I took it to two other jewelers in the same mall, they both couldn't see any reason why GB said it couldn't be resized, so I am having a Greenberg's competitor do the work for me. I have purchased many pieces from Greenberg's over the years, but after today I will never buy another thing from them. The customer service has greatly decreased since they closed the Mall of the Bluff's location. That's okay though. Moving forward, I'll just buy my jewelry elsewhere. I mean who wants to buy from a jewelry store that refuses to fix their own merchandise. The service at Westroad's has much to be desired. If I could give them zero stars It would be more fitting to their service. I sure wish I could figure out how to contact GB's corporate office; I would surely love to hear what they have to say....ugh!!!!

Only reason they get 2 stars is because the ladies who sold me the ring and I dealt with the first…read moretime were very friendly and good. But I custom designed a very expensive ring from here, however when I received the ring much later the diamond is set very obviously crooked. Took it back to had it straightened and it was returned with a prong out of alignment. Took it back a second time and they walked the ring behind a door for a few moments before bringing it back out to me saying it was all fixed, but it fact it hadn't been altered at all. There will not be a third visit.

I wanted to propose to my significant other, but let's be real I'm in my late twenties, have never…read moreowned a piece of fine jewelry let alone any real diamonds. I didn't know where to start, my now fiancé and I went to your known retail jewelry stores and we got her sized, but I am one who will always shy away if my experience with any business is similar to a new/used car lot visit. I needed a custom piece because my fiancé was given some heirloom Diamond and we needed to get those into a new design/new ring. I'm not sure how I ended up finding the Diamond experience, but after calling a few other places ,to then reach the wonderful Lucie...I immediately knew I had found the jeweler who could help me on this journey. Lucie had great communication along the way and is a brilliant smart individual! Can't recommend enough. My only feedback to anyone considering is that you should be prepared to give Lucie some time to do her work! It's worth any wait!

Buying an engagement ring is hard. After a several months long dive into ring design, exploring…read moredifferent cuts, and going through every online diamond direct source, a buddy of mine suggested I go to a reputable family owned jeweler in town and to make sure to work with Lucie Kousgard. Lucie got a good sense of my price range and what kinds of cuts and designs I though my soon-to-be wife would like and she searched for and brought in several of the most beautiful diamonds I have seen...and I looked a lot. Lucie brought my ideas to fruition in the most beautiful way possible and was eager to make several changes and adjustments. Lucie is an academic gemologist, jewelry designer, and an absolutely delightful person who has published papers on gems and made pieces for some famous people you would have heard of. What she was able to create for me was perfect. I spent the exact amount I intended and I got an extremely fair deal. Above all, my wife loves her ring and continues to get complements all the time. I of course went back for my band. Meet Lucie and you won't be disappointed.

I had a ring sized. Fair pricing and honest work. I will visit again and I would recommend.read more

I dropped my grandmas pearl necklace off to get restrung and it was done in a couple of hours! They…read moreare friendly and reasonably priced. I would recommend this place to anyone.

Just had a very pleasant experience. I used to frequent a mom and pop jewelry repair shop before…read morethey went out of business. I have had batteries replaced at Malashocks before, but never any repairs. I had some problems with a bent pin and link. I was in and out, free of charge. I didn't even buy the watch there. That's what gets people to come back. Brat

This place is amazing and if/when I buy another Rolex it will be from then. Here's why they are so…read moregreat. I came into town; never bought my Rolex from them and was nearing the end of the service warranty after buying it new, and the ladies in here worked it so that I can get work done on my Rolex under the factory warranty. All at no cost to me. They really care about what they do and they'll help you even if you haven't spent a bunch money with them. A very loyal organization that is lacking in today's businesses.

They were really kind and made sure we were completely happy with our ring. We went back and forth…read moreon options a couple of times and they did a great job helping us make decisions.

If could give a zero I would, they are a watch repair, but don't offer leatherwork or any repair…read morelike that. We now live in a throw it away world. Update: I bought a 21mm strap on amazon and took the hoop off it to add to my old strap. I was able to fit it easily over the clasp just fine. The sales lady said that wouldn't be possible when I suggested buying a strap from her and taking the hoop off it to put on to mine. It's my dead grandpas watch so it has sentimental value to me. Your sales lady did not care at all about it and had attitude toward a younger customer as me. 0/10 experience

This was the 2nd stop to get ideas for modifying my ring. Compared to the last jewelry store, the…read moresecurity seemed more obvious when you are buzzed into the store from the outside. Long story short, my ring was dropped off for further investigation to add new stones and replace the current ones. The timeline was provided and the cost will be determined at that time. I made more progress here than the last jeweler.

Designing a ring with Alyssa and working with 14 karat was an incredible experience. We gave Alyssa…read more3 diamond and emerald earrings and my original wedding stone to design a custom piece for our 25th anniversary. She created a design that was completely my personality! She was honest and fair and so creative. My new ring is beautiful and I am so in love! I have referred individuals to 14k for years. Alyssa and 14k never let us down.