We've come back here many times for many different occasions and we always appreciate the…read morehospitality of everyone working there. I was able to get my wife's engagement here. Having a family diamond made the purchase pretty nice because they were able to help pick out a ring that fit and looks stunning with the stone. We've also purchased several different home items from here; my favorite being our hand blown glassware!

My (now) husband picked out my engagement ring from Borsheims, and he picked a great one!…read more We had to return to Borsheims a few times, once for a resizing and another to pick out our actual wedding rings. The staff are consummate experts at finding you the perfect fit - in shape, style, and size! They also provided a care kit with our ring/s, that included a jewelry cleaning kit, a little ring dish for placing by your nightstand, and even some Borsheims brand colors nail polish. If you want to be treated like a queen yourself, or are a spouse-to-be and looking for the right ring or jewelry for that special someone - definitely make your first stop Borsheims, and you won't have to look any further!

The people are so kind and helpful, not pushy or judgy. The atmosphere is amazing and feels so cozy…read morewhile also being wealthy. I love this place and highly recommend.

A beautiful store with helpful employees! We stopped in for a wedding ring appraisal. Although…read morethe ring wasn't bought here I was complimented on my ring, was quoted $75 for the appraisal & 10-14 days wait. It's truly a beautiful store with a lot to admire! Price ranges all over the place. We went home to get 2 more rings that needed resized. They were quick to let us know their recommendations. Top notch service here that is greatly appreciated!!

I wanted to propose to my significant other, but let's be real I'm in my late twenties, have never…read moreowned a piece of fine jewelry let alone any real diamonds. I didn't know where to start, my now fiancé and I went to your known retail jewelry stores and we got her sized, but I am one who will always shy away if my experience with any business is similar to a new/used car lot visit. I needed a custom piece because my fiancé was given some heirloom Diamond and we needed to get those into a new design/new ring. I'm not sure how I ended up finding the Diamond experience, but after calling a few other places ,to then reach the wonderful Lucie...I immediately knew I had found the jeweler who could help me on this journey. Lucie had great communication along the way and is a brilliant smart individual! Can't recommend enough. My only feedback to anyone considering is that you should be prepared to give Lucie some time to do her work! It's worth any wait!

Buying an engagement ring is hard. After a several months long dive into ring design, exploring…read moredifferent cuts, and going through every online diamond direct source, a buddy of mine suggested I go to a reputable family owned jeweler in town and to make sure to work with Lucie Kousgard. Lucie got a good sense of my price range and what kinds of cuts and designs I though my soon-to-be wife would like and she searched for and brought in several of the most beautiful diamonds I have seen...and I looked a lot. Lucie brought my ideas to fruition in the most beautiful way possible and was eager to make several changes and adjustments. Lucie is an academic gemologist, jewelry designer, and an absolutely delightful person who has published papers on gems and made pieces for some famous people you would have heard of. What she was able to create for me was perfect. I spent the exact amount I intended and I got an extremely fair deal. Above all, my wife loves her ring and continues to get complements all the time. I of course went back for my band. Meet Lucie and you won't be disappointed.

If you're looking for out of the box, one of a kind jewelry- this is the place! I had a morganite…read morestone I wanted used for my engagement ring- my fiancé brought it to Perspective and together they created my dream engagement ring! The process was smooth, and my fiancé loved helping Chad make the CAD designs. It was so comforting to know my ring was made right here in Omaha and didn't have to be shipped off somewhere or passed around. I couldn't imagine a better place to have designed my engagement ring!

Thanks to Matt and Chad for excellent craftsmanship and service in designing and executing our…read moreBaseball themed wedding rings while we're here for the college World Series. I'd highly recommend this locally owned business while you're in Omaha.

The second debacle I had with Helzburgs started with my purchase of a $500 Citizen PCAT watch in…read moreNovember 2019. Very, very long story, it stopped working THREE TIMES. Three times I took it in to the Helzberg store at Oakview Mall. (This watch has a 5 year warranty!) Unfortunately, being a satellite type of watch (PCAT) it needs light nonstop, not just several hours of daylight) At one point, a store salesman took in the watch to keep for 2days. He called me back a week later, saying he'd had it in sunlight and it "is working fine". Guess my home light isn't good enough, in that once I picked it up, a day later, stopped working again. See a theme here? I know, $500 isn't a ton of money. My card limit is only $3000 and I'm not a huge money-maker for Helzberg. But I did expect to some day, somehow, have a nice working watch. The Oakview Mall store manager, Kristen, said I was threatening to start trouble and she had done all she could do. If trouble means getting fair treatment, yep, I'm trouble. Finally with it not working again, I've proceded up the chain of command to their phone based "customer care". NO HELP. After over 29 emails and phone calls, the phone rep said that the Omaha district manager declined to allow an in-person exchange for even a less expensive Citizen. I'm a pretty good guy, hold my temper, and try to be aware of what common sense tells me. BUT THIS IS RIDICULOUS. I haven't given up yet, but I won't buy another item from Helzberg as long as I take air. S. Whitehill Omaha, Nebraska

What the answer why malls are losing business....here is an example…read more I walked in to Helzberg looking for a jewelry item...the sales rep was sitting on a chair and did not get up....as I walked by she still did not acknowledge me but acknowledged her phone...so I asked a question and the reply was..." Well I don't know but you find it on line or I can order it for you....all this time she remained seated...being courteous I reluctantly said Thank You....and as I left she was seated and said..."Well if you don't find it..come back to see me. Now, do you really believe I or anyone would bother to come back to this store or any store with the Helzberg name. The buying public go to stores expecting service. ...obviously these stores like this are not instructed on this aspect and wonder why the store closes.

Visited the location in the mall. I needed something done with my wedding band because it was…read morethinning at the bottom of the ring. The gentleman that helped me and actually did the work was professional, friendly, and informative. The work to fix the thinning was excellent. The ring looked like new when I got it back and the thin spot was gone. I recommend them for this type of jewelry repair

Went in today to get my engagement ring resized, it only needed to be a half size larger. Took 30…read moreminutes and was surprised at how cheap it was to get it done. Very pleased with the work, and very happy I could get my ring back in the same day!

I am only giving this place an extra star because the woman that helped us was very sweet,…read moreotherwise one star would be appropriate. I received a generous gift certificate for this place from my previous employer. So a coworker and I giddily drove over on our lunch hour to pick out jewelry. My enthusiasm quickly faded as I looked around. They did have some original pieces, which are chunky and dated but seem to be quality and made well. I didn't care for that stuff so I concentrated on the other items. As an avid etsy user I called their bluff immediately. I saw earrings, rings and necklaces that I have seen many times on etsy for so much cheaper it isn't even funny. Are they are assuming their clientele isn't smart enough to know about the internet?? I ended up with a pair of earrings that were ON SALE for $45.00. I went straight back to my office and found them on etsy for $15.00. I didn't even like them that much but it was a gift and I had to get something. I say check out their original pieces, if you don't like them, call it a day but don't buy anything else because the chances are very high that you can find the exact same thing for a third of the price online.

The Silversmith Jewelry & Workshop is the best place to go in Omaha! Patra met with me throughout…read morethe process of finding the perfect engagement ring, and provided expertise, knowledge and nation-wide connections to find the right setting with the right stones. Their personal touch turned an overwhelming process into a fun, personable experience.

Beautiful shop with quality pieces at affordable prices! I took a canvas in and they were so…read morehelpful coming up with a custom made beautiful piece. The shop is so cozy and unique. I highly recommend!

I came in with just the pieces of a broken frame that had fallen off the wall. No other shop I…read morecalled would help me repair the frame. Not only was it fixed perfectly, he turned it around fairly quick and the charge was ultra reasonable. The professionalism, communication, and craftsmanship here pretty much guarantee him all of my framing business!