Absolute horrible experience. They were a last ditch effort to have teeth extracted on my 12 year…read moreold. (That insurance would cover)The teeth to be extracted were to be discussed between the orthodontist and the oral surgeon. We arrived for our consult on time and waited over an hour to be seen. The dentist who saw us was not the one performing the surgery. I was never informed which teeth they were wanting to remove. The day before the appointment I came in with the consent paperwork and said I'm not consenting to anything until I am provided with more information (which teeth, what type of anesthesia). Info provided, paperwork submitted. Day of the appointment (last appointment of the day). We were whisked back to a cluttered operatory room to talk with the oral surgeon, his demeanor was rushed and uninterested. Did not make my child feel at ease. Surgery is performed, my daughter is rushed to stand up and walk to xray (mind you she is extremely groggy, can't hold her eyes open and can hardly stand) there was no empathy or assistance to get her up and to xray. The doctor was rude , it was Dr. Reza Hadioonzedah. Aftercare instructions were poor, we were handed 4x4 gauze in a sterile package that had not been ran through the sterilizer (there are indicators on the package), no syringe to clean out sockets. The front of the dental office was clean and uncluttered, the back where the operators are located was not. There were supplies stacked in the hallway, blocking means of egress. I wonder if JACHO does outlying dental clinic inspections like they do with medical clinics. I'm sure this place would fail. I worked in dental for 20 years and have high standards for care. I would not return here nor would I recommend care here. In fact, I tell people to not come to Aspen.

If I could leave zero stars I would. I just needed a denture repair on one tooth. When you google…read moreemergency denture repair, Aspen Dental is the first to pop up. When I called they said I must have an exam first before they do a repair. I didn't need an exam. I have already had one this year and my insurance would not cover another one. They said it was the new doctor's policy. So I called corporate because it does not state that you must have an exam to be able to get a repair. So corporate called them with me on the line to help me get a repair scheduled. They said that I would have to come in for an exam and that's when the lady from corporate said she does not need an exam she needs a repair. So they said I would have to come in for a consult so they could check out my issue and see if it could be fixed. I was very happy with that. Well I went to my appointment and they refused to see me unless I had an exam done and pay out of pocket for it , which was $90. They wasted my whole day off of when I could have just went somewhere else. They do whatever they can just to make sure they can get more money from you. It's ridiculous. I went to Affordable Denture's and they immediately let me come back and check out my denture and will have it fixed for me in 2 hours. Aspen Dental should NOT be able to advertise something that they refuse to do. I will be sharing my story on every review I can possibly find to try and help someone else out. Go to Affordable Denture's because they have friendly quick service, and they actually cared about my situation. I am very self conscious without my teeth and and Affordable Denture's helped with my issue without an appointment ( I just walked in at 1:45 p.m. and my teeth will be ready at 4 p.m.) and no exams required. #Elizabethtown_Kentucky

Today I had my first appointment with Dr. Michael Kimble. My company randomly selected a dentist…read morehere in Kentucky for my exam because my dentist is in Florida. I went to my consult today and he did not even look inside my mouth. He glanced at the panoramic x-ray and proceeded to tell me he was "a retired colonel in the Army, and my returning overseas with wisdom teeth is unacceptable" because I should follow the same standards as active duty military. I stated I just returned from overseas work, and am going back with another civilian company, and that my dentist in Florida agreed that removing my wisdom teeth was unnecessary because they are causing me no problems or pain. He then proceeded to stare rudely at me and asked if my dentist had a license to practice. He was extremely rude and left the office when I said it was uncalled for him to ask me if my dentist had a license. My company has added his office to a blacklist, and I will not be back. I am now having to pay out of pocket for a dentist here in town. I have never had such a poor experience in any office. This man is a menace to society and should not be practicing dentistry.

I had a dental emergency while still looking for a dentist. A broken molar that needed to be…read moreextracted. I was initially seen as a walk-in at a local dentistry. Oh my! They did minimal and I was still in excruciating pain. A coworker recommended me to Durbin Dental. They fit me right in and Dr. Durbin took care of the tooth and went above and beyond to make me feel comfortable. His assistant was phenomenal and reassuring, as I have high anxiety, and made me feel in good hands. The support staff was exceptional and the facility was elite. Dr. Durbin even called to check up on me after the surgery . Thanks Guys! -Two Thumbs Up!

Emergency broken tooth extraction. Worked me right in. 2fer sale! Said I had another about to…read morecause problems and out it came as well. Fast, low stress, painless! Why go anywhere else?

The best dentist's office in Hardin County. I came in for a…read moreroutine cleaning and check-up and was impressed by how friendly and professional the entire staff was. The dentist came in, inspected my teeth, and explained everything in detail. Nothing serious was found. The dental hygienist, Tasha, was incredible. Polite, friendly and professional. I would highly recommend having Tasha clean your teeth. Tasha performed her work efficiently and quickly. I was done before I knew it. Harvey and Nichols Family Dentistry is the only dentist's office I will use, and I want Tasha to take care of my cleaning.

i spoke to Heather on the phone. She went above and beyond what i expected, she was very thorough…read moreand very kind. we had issues with figuring out if the office took my insurance, she took her time and answered all my questions, while also finding solutions for me. i want to shout out her incredible work and her kindness.

We are a military family and moved around a lot so we've been to a lot of dentist. These are by…read morefar, the worst dentist that we've been to! Inexperienced to say the least! AND, every time I went in, I had a "new problem" - cavities or even root canals that needed to be done (which, they don't do, but love the cash from the crown that you'll need). They are only after money and what issues they can find....I have referred several friends here as well, they've all had issues!

Told my wife over the phone the cost for my daughter's procedure would be $9.50, but they charged…read more$54 when we got there. Would not recommend.

Dr. Bunch is the best dentist ever!! He is kind, caring, educated and gentle!!…read moreHe is my dentist and does an excellent job!!

Fantastic staff! Very kind and compassionate as well as patient! Very professional and excellent/…read moreexperienced dentist!

Would not recommend. They would not allow my well behaved children to sit in the room with me so I…read morecould keep my appointment. They literally wanted me to leave them in the waiting room. They charged me a 25.00 fee because I refused to leave my children in a public place alone. Sorry for being a responsible parent!! So, I basically paid a fee for the safety of children. Pretty ridiculous. Very unprofessional place.

You're not seen at your appointment time. That's okay I guess. I work in a medical office so I…read moreunderstand. What made me upset today, was when I got a notification about my upcoming appointment reminder when I never scheduled an appointment. I clearly remember telling the front staff/dentist assistant after my last appointment that I wasn't feeling too well to schedule an appointment and that I will call another time to set it up, but somehow I got an appointment scheduled with a date and time? This is unacceptable. This is an update for today. The first half was back in December. My husband received a letter from collections today. Bright Smile only sent me ONE bill in December with no due date. I never got any call,text or emails or any other notifications regarding my bill, so why is it sent out to collections? It's whatever, my bill with Bright Smile is paid for, and the receptionist stated she was going to speak to the manager to take care of collection. This is the most unprofessional dental practice ever and I do not recommend!