I needed a simple repair of changing the spout for my bathtub because the diverter had gone bad. I…read morerequested a quote from several plumbers. All responded fairly quick (within an hour) and I had given enough information and pictures so they all knew exactly what was needed. I received quotes all the way up to 175/hour plus parts to 225 parts included. Others even wanted to come by and charge me to look at the job to quote me (which they said the fee would be waived if I used them for the job after..but seriously?). Mark responded to call him and leave him a voicemail explaining I had contacted him via a message and he would call me back. He called back within 10 minutes of me leaving the message and spoke to me on the phone. He thanked me for the detailed pictures and asked if I was handy at all as this was a very simple job and he didnt want me to pay a large sum for such a simple job. He said he would come if I still wanted him to but explained everything I would have to do and where to go get the parts. He even said if I get stuck I can call him to come over. The part was cheap around 20 dollars and the work involved seems super simple (I watched some videos on youtube on how to do this). I havent fixed it yet as I am waiting for the part but i am confident now thanks to his information and knowing I can call him if I need him to come for the job. Its hard to find good contractors for work such as this and I am keeping his number for any future jobs.

Mark is a great plumber with an extensive history of experience and is your "go to" local plumber…read morefor all your residental needs. He is generally very helpful with knowledge and good with talking through planned permit work or a good story to boot. He just recently installed the final touch for a whole home portable backup generator at my home, a new 3/4in gas line basement run to supply the generator (or maybe a deck grill someday), the inspector was very accomodating and approved the work quickly! He has also previously helped with regular maintenance like water heater anode rod replacement and a few gate to ball valve replacements for leaky or seized water valves. See photos below of the gas line connection and whole home portable backup generator setup. Apparently it's "unusual" here in MA to have whole home portable backup power (Costco bargain!), everyone is told a $15k concrete slab generator is the minimum, at least, that is what Castle Electric said to me! Do it yourself for a 1/3rd of the cost with Marks help and skip the upselling from the "other" options out there!

Excellent experience! Anthony helped us with both a faucet issue and a toilet repair and did a…read morewonderful job. He was professional, knowledgeable, and very reasonably priced. It can be difficult to find someone who is both skilled and fair with pricing, and we really appreciate having someone we can trust. We have used Anthony's service before and will absolutely continue to call him for any future plumbing needs. Highly recommend!

Super communicative, fast, and friendly. Will for sure call again next time. Thank you, Anthony!read more

I had a toilet that would not stop running and after unsuccessfully trying to diagnose and solve…read morethe problem myself, I decided to reach out to a professional. Martin was recommended to me by Yelp's request a quote function. He was one of the few plumbers on the recommended who was willing to give me an estimate without having to send someone over first. The price was fair and Martin was responsive in scheduling a time the same day I contacted him. The plumber on Martin's team that I worked with was knowledgable, professional, and worked quickly to replace the fill valve within 30 minutes. We weren't 100% sure if that would fix the problem since this appeared to be a slow leak so they were willing to hold off invoicing me and ordering additional parts just in case the fill valve wasn't the issue. Luckily replacing the fill valve did the trick but I appreciated the gesture anyways. Still waiting to figure out how their payment works since I received an online invoice with an option to pay online. Anyways they did a great job and I would recommend them for toilet repair.

He came out to my home immediately. I wasn't sure where all…read morethe water in my garage was coming from. I thought that my water heater had let go. But Martin got in there and sopped up ALL the water and was able to determine that it wasn't the heater but my HVAC. He was an extremely kind and patient gentleman. He made a call and procured the proper service gentleman for me. He stayed with the HVAC guy until the problem was resolved. In addition I realized that I would be actually needing a NEW water heater in a very short time. So I made arrangements with Mr. McManus to have that done. I can't adequately express how impressed I was with both the quality of service and the timeliness of his response. I would bestow my most unabashed praise on Mr. McManus and both his professionalism and attention to both my needs and requirements and what was needed to get the job done. 5 STARS

I was in need of help with my broken heating system in the middle of winter. A time when he all…read moreplumbers were extremely busy. The owner did not have an employee that could show up until days later. The owner stopped what he was doing to help me. His expertise, fast response, and work ethic made me realize he was the best choice for that and future jobs.

They're one of the best plumbing services we've used. Adam was great to deal with over the phone…read more And Jeremy, the plumber they sent, was great to work with. He was knowledgeable, professional and most importantly, he did an awesome job.

Paul and Bobby from Tibets Plumbing & Heating did a phenomenal job replacing my broken gas water…read moreheater in South Boston. They were quick, professional, and very reasonably priced. If you are like me and are skeptical of companies that lack reviews, please don't let their relative lack of internet presence dissuade you. Give them a chance - they've been around for a long time (1985) and clearly know what they're doing.

From the owner: Welcome to Tibets Plumbing & Heating Inc.!…read more At Tibets, we pride ourselves on providing top-notch plumbing services to Medfield, MA, and the surrounding areas. Whether you're facing a plumbing emergency or planning a new construction project, our experienced team is here to help! We offer: Expert Plumbing Repairs and re-piping to ensure your system runs smoothly. Water Heater Installation & Repair to keep your hot water flowing. Drain Cleaning & Sewer Services to keep your home in top shape. Our friendly, reliable team is committed to your satisfaction, making us the go-to plumbing contractor for all your needs. Contact us today for a free quote and experience the Tibets difference!

Called them for a plumbing issue and the guy said he could send a tech out the following day…read more Entire next day we stayed home on a Saturday, never got a call back from them. So we followed up Saturday evening, the guy said oh they probably cant come but maybe next day and told us he would follow up with us. He never did. You really want to feel bad for these small businesses, but with this type of customer service... no way will we ever call them since they are unreliable. Still no call...

On a very cold Saturday night in January, our tenants lost their heat. We called our two regular…read moreplumbers and and each told us he couldn't help us. We called 4 other plumbers and either they couldn't do it, didn't work Sundays, or just didn't respond at all. We found Dalelis on a finding service and saw they were close by, so we called and James picked up and said he could be there in about half an hour. James does what he says he will do. He came in when he said he would and had the problem fixed in about 15 minutes. While he was working, he'd noticed our heating system was ancient and offered to look at it. He told us the one he would recommend and why, and gave us a quote right then on a high efficiency replacement. We'd had several quotes on the job and we knew James' price was very good, and it didn't change after he quoted it. We scheduled the job and we're still admiring the work he and his crew did. The replacement was a work of art, done on time and has been running perfectly ever since. (All the copper was polished ). We have already recommended Dalelis Plumbing to some relatives and friends and those that have needed work have all been very happy.

Steve is my 'go to plumber". He is polite, punctual, neat and professional. A few years ago we…read moreneeded our 40 year old heating system replaced. He offered 3 solutions: budget, better or "do it once and do it right". We went to a ultra high efficiency gas fired hot water system. My mother always said that you get what you pay for. Done right, done efficiently, laid out neatly, just fantastic work and worth every penny. And our gas bills are no longer a major issue in our budget.

Hands down the best plumber I have ever used. Meticulous in…read moreservice, his work both looks and works fantastically. Very, very happy. It is absolutely true that you get what you pay for and I am always very happy with his work and I have never had to have him come back to repair a job he did (which I have had to do with other plumbers in the area!) - although once I did have him repair a job another plumber did when I made the mistake of hiring someone just because he quoted me a cheaper price. Whatever the situation is, whether it's a new job, or one he's aware I had initially hired someone else to do, he has always been professional and pleasant. Really, I will never use another plumber; no one else compares. I have not one complaint for the years worth of work he has done for me and honestly I could rave on and on. The owner can seem a little gruff at first, but he (the owner, Steve) is genuinely a really great guy and is more than willing to in-depth explain every detail of what he does, so at the end of the day, you know you both have someone extremely knowledgable about what he is doing and who is willing to explain each step (and you know exactly what you're paying for!). I would and have recommended this plumbing service to anyone who's looking for a great plumber!!

I appear to be joining the chorus of poor reviews of this company. I need to call them out for…read moreneither listening to, nor addressing my request for service, and yet, brazenly invoicing me for the "pleasure". When Joe Jacobs (then the plumbing inspector for the Town of Sharon) owned this company, they were recommended by ANOTHER plumber (who was unable to undertake the job) to replace a gas boiler in 2016. The boiler had blown as a result of a poor contract repair job by the utility company, and Joe's company did the installation very well. THEY insisted on hiring an electrician to hard wire a carbon monoxide detector up above the plane of a drop ceiling, where the ceiling tiles were not in place. Recently, however, when the drop ceiling tiles were replaced, it was brought to my attention that we needed the detector to be moved BELOW the ceiling to meet code. I called the company, and explained the problem, both to the scheduler and to "Dave," who now apparently owns the company. Not bothering to explain to me that (1) they could not do anything involving electrical work, and (2) the code requirements had been loosened, and that I could easily have installed a 10 year sealed battery detector, they sent out a plumber, who declined to move the existing detector, but instead started opening a sealed battery detector. I told him that wasn't what I had asked for, and he left within 2 minutes. I was billed $180 for a "service call," where the 2 simple statements above on the phone would have saved them and me the inconvenience (YES, I paid the invoice, not wanting to get into an argument), but this kind of shoddy and irresponsible "business" practice deserves to be exposed.

Was told to buy the largest hot water tank due to four girls in house. It's never made more than…read moretwo hot showers. Sometimes we Don't have any hot water. We've been trouble shooting for almost three years now. they come to take a look and never come back to actually fix the problem. Life gets in the way, I call months later, they come and look at it then the cycle repeats. Not pleased at all

When I initially called the experience was fine. Appointment was relatively fast to set up and Matt…read morecame to the house to check out the issue with our sink. The sink needed replacing, so he said a quote would be coming soon. It was at that point that things began to take a turn. Matt came on a Wednesday. By that Friday afternoon I had heard nothing regarding a quote or any additional information, so I called. I got the AI phone answer service "Dane", who is meant to sound real (with computer keyboard clicking and background voice noise) but is clearly not. AI Dane said that someone would call me back. Nothing. The weekend went by, Monday, Tuesday then Wednesday--a full week--went by. AI Dane was happy to take a message and have someone return my call. Only when I told AI Dane to cancel the project did I get a text--not a call--from someone named Chris (was he AI? who knows) saying that he thinks it will be "around $850." After all that waiting I would rather go through someone else. They may do good work--I can't speak to that--but their communication needs a lot of improvement. Update: Chris apparently is real, at least he said so in a text, and said that there were some issues that came up on their side and that they were sorry. Honestly, if a message had just been communicated to me that there were some issues and that that they would be able to get to it the following week, I would have been fine! I am not a jerk. But I do need businesses that make the effort to communicate clearly, which did not happen.

Plumbing Solutions diagnosed a problem we were having with our kitchen sink draining. They proposed…read morea solution that would make it easier to clean out in the future. Arrived on time, project was on budget and solved our issue for the long term. Yakov did a great job explaining the issue and options, so we are completely satisfied with the outcome. Will definitely use Plumbing Solutions again.