1. Austin Plumbing & Heating

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    Franklin, MA

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    Austin Plumbing & Heating

    5.0 (1 review)
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    Services - Austin Plumbing & Heating

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

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    4 months ago

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    Martin McManus Plumbing & Heating

    Martin McManus Plumbing & Heating

    4.9
    (12 reviews)

    I had a toilet that would not stop running and after unsuccessfully trying to diagnose and solve…read morethe problem myself, I decided to reach out to a professional. Martin was recommended to me by Yelp's request a quote function. He was one of the few plumbers on the recommended who was willing to give me an estimate without having to send someone over first. The price was fair and Martin was responsive in scheduling a time the same day I contacted him. The plumber on Martin's team that I worked with was knowledgable, professional, and worked quickly to replace the fill valve within 30 minutes. We weren't 100% sure if that would fix the problem since this appeared to be a slow leak so they were willing to hold off invoicing me and ordering additional parts just in case the fill valve wasn't the issue. Luckily replacing the fill valve did the trick but I appreciated the gesture anyways. Still waiting to figure out how their payment works since I received an online invoice with an option to pay online. Anyways they did a great job and I would recommend them for toilet repair.

    He came out to my home immediately. I wasn't sure where all…read morethe water in my garage was coming from. I thought that my water heater had let go. But Martin got in there and sopped up ALL the water and was able to determine that it wasn't the heater but my HVAC. He was an extremely kind and patient gentleman. He made a call and procured the proper service gentleman for me. He stayed with the HVAC guy until the problem was resolved. In addition I realized that I would be actually needing a NEW water heater in a very short time. So I made arrangements with Mr. McManus to have that done. I can't adequately express how impressed I was with both the quality of service and the timeliness of his response. I would bestow my most unabashed praise on Mr. McManus and both his professionalism and attention to both my needs and requirements and what was needed to get the job done. 5 STARS

    Z PLUMBERZ of Greater Boston

    Z PLUMBERZ of Greater Boston

    4.2
    (27 reviews)

    The first time I used this company for routine service of boiler and water heater they were…read moreabsolutely great and I gave them a five-star review. I contacted them again to get an estimate on a small plumbing project. They charged $99, to be credited to the project if I hired them. Again, easy to schedule online and communicate with Leila via text. The plumber came on November 12, viewed the site, discussed my project, took photos and videos, and stated I would get an estimate in about a week. I texted Leila on December 8 and December 17 to ask where my estimate was. Both times I received an apology and was told the technician would be sent a reminder. On December 23 I asked for a refund. Leila agreed to this. It is now January 22, and I have not received a refund nor an estimate, for a project I hoped to have done by now. I am now looking for other plumbers.

    Wanted to schedule a routine gas boiler maintenance / inspection done (boiler is in perfect working…read morecondition). they wanted to charge me $79 (after new customer discount) for the plumber to come and give me a quote! I was able to ask them to give me an online quote (after sending details about my boiler system) and they said its going to cost $480 something (excluding part replacement)!! I mean seriously, this is ridiculous for just routine maintenance and cleanup / tuneup. I am glad I didnt pay their technician / plumber $79 come out to my place and be on the hook for this ridiculous quote. Needless to say, service wasnt scheduled.

    G&C Plumbing and Heating

    G&C Plumbing and Heating

    3.4
    (36 reviews)

    I looked at the reviews for G&C Plumbing and Heating and their pricing is the issue in all of the…read morereviews. I don't think their prices are unreasonable at all. Their service and professionalism are second to none. I met Bob, Brian, and I spoke with Faye in customer service. They all had my best interests in mind and never charged me for a thing without telling me the cost first. And I never felt pressured, no hard sell. Every time I called their office I felt as if I was their only customer. The work, effort, care, timeliness, honesty, and all around customer service makes C&G one of premier plumbing contactors in N.E. I thought I was saving money by hiring others, but when their work failed I paid for the same job twice.

    First, the tech was genuinely pleasant and polite, and I have no issue with the tech at all. Been…read morearound long enough to know when a service tech of a larger company is rigorously and diligently following the company's protocols. And clearly, it is about massive and unrelenting upselling. Reason for service: fix an ongoing bathrm faucet drip, and install a new faucet on a cheap utility sink, for which we already had the hardware/faucet for. Just install it. Looked at hose spigots outside. Went through pricing for brand-new bathroom faucets and shut off valves. All told, tech was at the house for 1.5 hours, 25 minutes of which was spent in the truck working up various pricing plans. Was finally presented with an estimate for over $1600. Was told it wasn't possible for the tech to quote the price of parts. ?? Paid the $99 service call and none of the simple fixes were performed. The most appalling service call I can remember. Again, not the tech's fault. This company should do some very hard thinking about its approach to making $ and doing business. Know what's really hard to fix? Lousy word of mouth advertising.

    Austin Plumbing & Heating - plumbing - Updated July 2026

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