Dr. Kane is very knowledgeable, very thorough, really a very good doctor. That is the main thing, I…read moretrust him with my eyes. The office practices are the reason for downgrading them by one star. On my first visit, I didn't care for the hard sell at check out. Dr. recommended warm compresses as part of my eye treatment. They offered a $20 eye mask for this purpose...um, how about a warm washcloth? It seems many doctors here in Venice have the same upselling thing going on so it must work. Just not with me. My second visit was in February, a big mistake with all the snowbirds and I waited for 2 hours. Other doctors manage this "season rush" much better. Really no excuse for this.

I recently found myself suffering from a very serious eye ailment while on vacation in Florida…read more After being hospitalized in Tampa, it was recommended that I see Dr. Kane for follow up. I was able to quickly get an appointment. Dr Kane was extremely professional in his explanation of my issues and very compassionate to my feeling vulnerable being out of state. When I mentioned that I felt like I was leaving all my lifelines in Florida, Dr. Kane made it his mission to get me quickly seen by a neuro ophthalmologist in Illinois. I will be forever grateful for the comprehensive care I received from Dr. Kane and his staff.

Their patient scheduling leaves a lot to be desired. But then, it is now different than other…read morephysicians offices. 10:15 appointment and still waiting 60 minutes later. They have a bunch of TV monitors in one of the waiting rooms. They are all playing an ad for TCL televisions. Over and over again, repeating every 30 seconds. It becomes extremely annoying. Most of the physicians are great. I appreciate their help and support. But this group needs someone on staff to address the patient experience outside of the care from the doctor. Do a better job, please

The medical care is good but plan on spending several hours there. My husband had a scheduled…read moreappointment for a regular check up. Our appointment was for 3 pm. We arrived at 2:45 pm. Did not walk out of the office until 5:10 pm. We understand that sometimes emergencies happen that create longer wait times but this is a regular occurrence at this institution. Today they apologized for the long wait times blaming it on the leaving snowbirds trying to get their last eye exam in before returning home. Well that's absurd. Who scheduled all those snowbirds. They certainly didn't just decide to walk in and demand to be seen. Someone is responsible for the over scheduling. Maybe they should re adjust the time allotment for each patient as the current scheduling procedures are creating long and unnecessary wait times for each patient.

Dr. McKinney is very detailed in his analytic process, and has superb communucation skills in his…read moreexplanation of the anaysis. He demonstrates a very caring attitude as well, making the patient comfortable. The practice support are also exceptional, especially Amanda who describes the rationale for each test and maintains an open dialogue with the patient in her care. 5STAR++

Quality facility with friendly staff. Appointments available Monday thru Friday…read more Expertise by Dr. Trinity McKinney and two (2) additional specialists In same office is a med spa and optical department

Dr. Mercandetti is the best doctor you could ever want taking care of you.. He takes time…read morelistening to you --no rush at all. I was referred to him by another Venice physician who described him simply as "brilliant' in his field. I found this to be true after rrying many other places. His wife, Laura, operates her business, NuView Aesthetic, in the same office with the best personalized facials, top skincare products--and numerous up-to-date procedures and equipment. She offers so many alternatives and is very good at explaining which is best for you. The front office treat you very well and are organized. Everything about this practice is AAA+. I am grateful I found them when I moved to Venice from NYC. I would not see another practice after trying others. I highly recommend. You will not regret it!

I just want you all to know about the most inappropriate, unprofessional, and bizarre behavior Dr…read moreMercandetti just displayed. He literally lost his mind and flipped out including MOCKING ME when I asked a question. His arms were flailing and was behaving in a such a crazy manner I had to flee the office in fear of what he may do next. All this because he claimed I was ungrateful even though I thanked him and every one of his staff members multiple times!!! His assistant witnessed this and had a look of total shock on her face. Beware of this doctor!!!!!

My husband and I receive great care and service from Dr. Stephenson and staff. Outcome for our…read morecataract surgery was terrific. We both have 20/20 vision without glasses now. I appreciate the family like atmosphere in the office and confidence in Dr. Stephenson's abilities.

Absolutely would NOT recommend this surgeon. FIVE cataract related surgeries and CONTINUE to have…read morevision problems. Dr. Stephenson had to scrape off two eyes with expensive lens which did not work! As her free reign service ? Dog licked my legs for the umpteenth time I was told not to worry as there was NOTHING STERILE in her office!! REALLY? Dr's office also violated Hippa/privacy rules. These are your only set of eyes. BEWARE!

Three years ago, Dr. Fezza did a face lift for about $25K for me. It has been daily pain and lack…read moreof healing since then. His staff treats you well while you are deciding/paying (and all $ is collected in advance). They say, "he is your surgeon for life" and that all aftercare is included. Well it is NOT. If you have pain, problems post-surgery (a few months after) they tell you (me), all we can offer is to inject botox at $600 per treatment. The work looks pretty good (there were 2 small flaws that he declined to fix telling me eventually it will all go away) (yes it will when I die!)... But in hindsight, I'd say he pulled the skin too tight, cut deeply into nerves that never regenerated. After the fact, people told me, there is a difference between a cosmetic surgeon and a plastic surgeon... well, I didn't do enough research in advance, and pain is now part of my life pretty much 100% of the time. Thanks Doc and staff.

Dr Fezza is a skilled and compassionate surgeon. My first experience he removed skin cancer from…read morethe corner of my eye. He properly sets expectations and explains procedures and after care. With my second experience Dr Fezza was a real sight saver. While vacationing, I crashed my bike and fractured my eye socket. ER stitched me up and told me to see a surgeon right away to keep my eye from sinking into my sinus. No doctor would see me because I had no insurance at the time. Even though I was 600 miles away I called him and he told me he would do the best for me that he could and work out the cost. I was scheduled right away and the surgery was a great success. I got the needed follow up visits. He is an exceptional plastic surgeon and ophthalmologist with a sincere and caring manner.

It has now been confirmed that Dr. Stephenson took it upon herself to call around and find which…read moredoctor I had visited for a second opinion. Not only did she chastise my choice for the second opinion but further jeoparidized the Hippaa/privacy laws which were srictly tohave been enforced. Shame that such measures were taken rather than admit that she was unable to FIX the four cataract surgeries she performed. I would recommend treatment elsewhere.

Dr. Stephenson was great. My exam was very thorough. All my question were answer!! Great office…read moreto recommend!!

Professional. Complete exam. Attention to detail in fitting (had to send lens back to re-cut…read morebifocal line). Will use again.

If I could give this business a zero star I would. Their billing is a scam! I went to see them in…read moreDecember 2025. I have VSP for me and my husband (who is also on Medicare but no vision insurance. This becomes relevant later on.) My exam was fine, dr was nice and they told me I had the start of a cataract that just needed to be monitored. I pay for the $39 retina scan not covered by insurance that I agreed to. Fast forward to this week and my husband (who has Medicare Part G and is on MY vision insurance) has his exam with the $39 retina scan. He and the dr talked about his dry eyes (that he DOES NOT take any meds for other than OTC stuff). She said she could write a prescription if he wanted her to and he declined. She said he had the start of a cataract and that it needed to be monitored (sound familiar?). Said "he did not need a lens prescription, just use readers". Same exam, same diagnosis as mine. His vision is better than mine as a matter of fact. He gets to the front desk, and they charge him the $39 and then proceeds to tell him he owes $220 because the exam became MEDICAL?!?! Where did it become medical on his when mine wasn't? He argued but finally just gave his debit card to pay (#1 mistake. I would have walked out and said bill me!). They KNEW he had the G plan, so they will be committing Medicare fraud by billing them AND receiving pay from us. I will be filing a complaint on that. Julie didn't bother to return my call, so I had to call them again just to listen to her lie to me again. "He has SEVERE dry eye syndrome (no he doesn't, he rarely uses eye drops anymore), he had a "freckle" in his eye (so what?), he has a cataract that impedes his vision (no he doesn't and if he did why did the dr say he didn't need a prescription or refer him to an ophthalmologist?) They are unscrupulous and I would not do business with them ever again. I will be posting to all social media sites as well and will contact the BBB along with Medicare. BEWARE OF THIS COMPANY AND DO NOT USE THEM!

Our son had to have contacts put in to alleviate and mitigate his myopia. He had such a hard time…read morethe first few sessions trying to put them in. Every single person from the nurse to Doctor Taylor to the optometrist was patient and kind to him. We appreciated such care and patience that my wife and I became patients ourselves! Doctor Taylor is great with our child and awesome with us. Ms. Kyndl, the optical associate, was extremely caring and patient with our son. We cannot recommend this place enough!

I have permanent vision loss. They are incompetent. I had 4 total procedures, 2 on each eye. I got…read morea MASSIVE infection and they just let it go. 36 hours after my last procedure, a vitrectomy, I noticed my left eye getting cloudy. I was obviously alarmed as it was a Saturday just after noon and they were closed, but I called the answering service and they got a Dr on the phone. She was not concerned with the clouding at all but asked about pain. I had no pain at the time. She wanted me to come in Monday. My eye continued to rapidly deteriorate through the day and I could hardly see. I called back on Saturday evening and I talked to the same Dr. Once again she only wanted to know about pain. I had none. She once again dismissed my concerns. I say she is incompetent because I now know that what I was seeing was the puss clouding my eye! At 2:30 in the morning I woke up with the worst pain in my eye and I couldn't see anything but gray. That is the puss that they have allowed to grow inside my eye. I called the answering service. I was told "We aren't allowed to wake the Dr's. up between 10 and 6 unless it's an emergency." I told her I thought this was and she said I should go to the Emergency Room! I called back at 6 am and I was finally treated on Sunday. As a side note, this policy totally shocked the 2 other Eye specialist companies I have been to see. If they deny this, they are lying. In the attached photo you can see the infection coming around onto my iris. The small crescent at the bottom, highlighted with the line. I was lied to that all of my treatment for the infection would be covered by them and they billed Medicare and my insurance. This went all the way up to the corporate level by the way. I consider this fraud. If a Dr says "no charge" it's no charge. I am STILL getting bills! I was told I would make a full recovery, "just give it a few more weeks". My eye stopped improving after a few months and my Dr said he wanted to see me in 4 weeks. I found out the next day that he was leaving The Eye Associates 3 days after he said that. They had me using steroid drops 4 times a day that were not doing anything beneficial at all. I got a second and third opinion. The second was "horrified" who sent me to the third. It took 6 months to find out that the infection had left scarring on my retna. Although I can't say The Eye Associates did anything to cause my infection, I am positive they neglected my care and they are responsible for my vision loss. My current specialist has done an amazing job in getting me the partial vision I have. I would not let The Eye Associates clean sleepers out of my dogs eyes. Kevin Devoy