I want to start by saying that the level of care by the physicians is top notch. They listen, they…read morecare, they take into consideration who you are as a person. Now that that is out of the way...as personable, friendly, and easy to communicate with as the physicians are, the front end and telephone support staff are unhelpful, unimaginative, uncaring, and very much like to only stay in their box and stick to their script. The silence after asking if a doctor has seen something important that shouldn't be left to just an email into the ether is deafening. The way they don't even try to offer any solutions to issue, or any type of resolution is are bare minimum as it can get. If you are someone who worries about your health and needs a bit of extra assurance, DO NOT GO HERE. If you desire anything above the response you would get from a non Ai computer interface, look elsewhere. If not for the physicians, this rating would be negative stars if possible.

A big Thank you to Dr. Richard Niemeyer who helped to diagnose my health problems and gave me a…read moreright treatment.. He is a knowledgeable physician with a years of experience. His has a great sense of humor and makes me laugh. Thanks you Doc! The front desk ( Justine you're still cute as button ) is friendly and very helpful! P.s. Laura I just want to say I am so proud of you and all the a Niemeyer children and now you all have kids of your own

Awesome service, super friendly, very helpful! Lisa helped me out even though I was late and went…read moreto the wrong office. I've been coming here for years and am very pleased.

Doctors are 5 Stars, except Dr. Lima she is 6+ stars. All are great with kids. However you will…read morewait 20-25 min after appoinment time to be seen and if you get stuck in terrible Ephrata traffic and are late your appointment is immeadiately cancelled even if there are no patients in the waiting room. Office staff is a 2 out of 5 and over the years I religiously had to nag about paperwork and transfer of records and info.

The wait times in this office are terrible. I have had to wait well past my appointment time in the…read morewaiting room (15mins +) and then again for an extended time in the exam room one multiple occasions. The doctors are nice enough and competent, but the disrespect of patients time is inexcusable, particularly when there is a sign in the waiting room advising patients that you will be rescheduled if more than 15mins late for your appointment. Ready to switch practices.

Deceptive so they can overcharge - call themselves Urgent Care, bill as a hospital…read more I recommend avoiding this place. While the sign outside says Urgent Care, they will bill you as a hospital - which generally has a higher copay. We went there for X-rays because my insurance says that there is a certain copay for X-rays at an urgent care. When we get the bill, we find that it was billed as a hospital out patient visit - costing a lot more! This is flat out deceptive! They put huge signs up saying "Urgent Care" when they are not that. I hate it when people decieve me inorder to make money. There is another Urgent Care over on 272 near the CVS. I'd recommend going there instead.

We went to urgent care because my boyfriend fell and injured his foot, luckily it wasn't broken…read more The staff were very nice. The receptionist Iris was wonderful, we were having problems with the insurance and Iris was very caring and patient and helped us to resolve the insurance issue.

I need to go here - and it's a great place for my Care. The staff are beyond friendly,…read moreaccommodating and simply incredible people!! The areas are always spotless and well taken care off. They have hot tea & coffee in the waiting room - a library and an area for free books you can take. Truly an amazing, thoughtful place!!