Waited over an hr and a half after appointment and still was the second person for the doctor to…read moresee. Very unprofessional experience. Wouldn't recommend the mt. Joy office at all. There for maybe even the whole office. Definitely not what we expected. Wow is all I can say. Really bad

I feel that Lancaster Orthapedic Group is heads above and outstanding…read more. Dr Zartman and his Pa Travis are remarkable professionals. Prior to my 1st of two hip replacements I was needing a wheelchair. They are the the best and have great people skills. They know how to treat patients and to solve their problems. I am also updating my LOG review to add to it and to thank Dr Bercik his Pa Matt Blanke and staff for my recent successful shoulder replacement. It was definitely the right decision. Dr Mike's response to my doubts and concerns about my post op outlook and physical activity was, " I performed this on Amish guys all the time." You will have no restrictions. He was right! Like Dr Zartman with my two hip replacements. He and Pa Travis and all staff at LOG shared confidence and coaching. In all my four surgeries over three years this approach along with their professional skills provided me with the healing and assurance I needed. I feel blessed and happy to have Lancaster Orthapedic Group help me get back to feeling great again. Thank you

Doctors are 5 Stars, except Dr. Lima she is 6+ stars. All are great with kids. However you will…read morewait 20-25 min after appoinment time to be seen and if you get stuck in terrible Ephrata traffic and are late your appointment is immeadiately cancelled even if there are no patients in the waiting room. Office staff is a 2 out of 5 and over the years I religiously had to nag about paperwork and transfer of records and info.

The wait times in this office are terrible. I have had to wait well past my appointment time in the…read morewaiting room (15mins +) and then again for an extended time in the exam room one multiple occasions. The doctors are nice enough and competent, but the disrespect of patients time is inexcusable, particularly when there is a sign in the waiting room advising patients that you will be rescheduled if more than 15mins late for your appointment. Ready to switch practices.

Dr. Avandanian is wonderful, so are Sandy and Cheryl, the CRNP's there...my recommendation is not…read moreto see Dr. Weber, I can't tell you how many times I saw him and he misdiagnosed me...but Dr. A was there to help!!

This used to be a great family practice, until Well Span takeover! They lost who I feel was their…read morebest doctor. That is Dr Weber. I recently changed PCP's because my health is not good at all. Dr. Weber knew my health like the back of his hand. Then after he left (due to takeover) I was assigned to a new CRNP. My health issues, mainly terrible coronary artery disease and two open heart surgeries and then a pacemaker to top it off. I did not feel I was any longer getting the care that I needed. For them to assign a complicated heart patient to a CRNP makes not a bit of sense to me. I gave the guy a chance. A much longer chance than deserved. If I had rated Lake st. prior to Well Spans takeover I would have given it 5 stars! Now everyone seems like they are walking on glass shards there. Kind of like they are in fear of losing their jobs. Maybe the CRNP will be fine for someone that has a common cold or something simpler than CAD and many other ailments. But after being a patient there for well over 5 years, it was not hard to notice the huge change in the care and not having my messages returned was the last straw for me.

Very Dirty, antiquated office. Stains all over the ceiling. Does not accept credit cards. Cash,…read morecheck or money order only. Although they take my insurance, they don't take insurance AT ALL if you are not a regular patient. I was 10 mins late for my appt (I know-big no-no). They said they would check to see if nurse could still see me (yet when I didn't have cash & had to go to an ATM off-site, the Nurse had plenty of time of time for me to do that), When I returned with the cash, the nurse stood in the hallway in front of the waiting room & had a lengthy discussion regarding her son "failing his language class again". There was not one patient in the waiting room, then when I went back, each exam room was empty as I walked by-so not exactly a bustling practice. Not shocked at that.

Doctor Hockenberry is a young, very thorough medical professional who found that my ED problem was…read morecomplicated by low testosterone levels. He fixed that, and discovered I was accumulating too many red cells in my blood, (something concurrently associated with Testosterone treatment). Took care of that problem, and I feel fantastic and my libido is back! Pretty wonderful for a sixty-seven year old male!

Just really liked Dr. Canosa and will miss him, now that he will be retiring. Wonderful, caring…read moredoctor.

Deceptive so they can overcharge - call themselves Urgent Care, bill as a hospital…read more I recommend avoiding this place. While the sign outside says Urgent Care, they will bill you as a hospital - which generally has a higher copay. We went there for X-rays because my insurance says that there is a certain copay for X-rays at an urgent care. When we get the bill, we find that it was billed as a hospital out patient visit - costing a lot more! This is flat out deceptive! They put huge signs up saying "Urgent Care" when they are not that. I hate it when people decieve me inorder to make money. There is another Urgent Care over on 272 near the CVS. I'd recommend going there instead.

We went to urgent care because my boyfriend fell and injured his foot, luckily it wasn't broken…read more The staff were very nice. The receptionist Iris was wonderful, we were having problems with the insurance and Iris was very caring and patient and helped us to resolve the insurance issue.

My daughter recently had Day Surgery at Ephrata Community Hospital and her experience was…read moreexcellent. The nurses and staff were very supportive and professional. The surgeon was competent and considerate and she communicated well and answered my questions. They were also very organized and let me know exactly what stage of the procedure my daughter was in by posting it on a screen and also by sending texts.

Never again will I ever go to the Ephrata Hospital ER....I went to the Ephrata Hospital ER on…read moreWednesday evening March 6th, 2019, after falling hard onto my back and the back of my head. The first problem that I had was, I was told to get undressed and put on the hospital gown, I asked if I could leave my underwear on and was told that yes I could. Later on that evening when a different nurse saw I was still wearing underwear, and after she caused me great pain trying to draw blood from my arm, she proceeded to cut off my underpants and a brand new $30.00 bra. I told her I could slip the bra off and she totally ignored me. My other complaint is that the same nurse as above, hurt me and caused pain, and bad bruising to both of my arms, trying to draw blood, and then putting in an IV later. My arms are still sore three days later. I have NEVER in my life ever had anyone have a hard time putting a needle into my arm, and I'm always told that I have great veins for drawing blood. Not only was she apparently unschooled on how to draw blood or put in an IV. She was also very rude, and kept mumbling. Plus she unnecessarily cut off my brand new underwear that I had been told I could keep on! The entire time that I had to deal with her I felt like I was bothering her. My son was getting very angry and was about to go to the desk and demand another nurse because he didn't like the way that she was treating me. I have no idea what her name was, but she was overweight and looked unkept. In the end, I was transferred to the trauma unit at Lancaster General, since Ephrata doesn't even have a trauma unit! That was the best thing that could have happened to me. I had wonderful doctors and knowledgeable nurses, as well as exceptional care for the three days I was at Lancaster General Hospital.