Hands down the worst experience we've had with an accountant in 25+ years of business. We took our…read moretaxes and a few other matters to David Stackrow, who assured us we'd be building a partnership that would last. Nothing could be further from our experience. Sparse communication, fragmented work, stonewalling and gaslighting have been the core aspects of the relationship. Attention to detail or any of the kindness and empathy usually present in a partnership has been woefully absent. We've tried everything to make it work, from being flexible to waiting weeks on end, all to culminate with consistent and blatant unprofessionalism. He left us in a horrible state of affairs and worse, he invoiced us despite never actually doing the work properly. He left us high and dry on myriad issues. He is not well-informed on newer policies and statutes, which makes his advice and abilities antiquated at best and negligent at worst. There is an arrogance within this establishment that is palpable, and it's backed up by words that fail to match any real strategic action or industry-specific wisdom. Do not trust your business to this firm, or to Mr. Stackrow.

I searched for a qualified and reliable tax accountant who would make my tax filing season smooth…read more My friends recommended Scott, Stackrow & Co to me, and I never regretted my choice. The full cycle of my tax processing was completed through the company portal. As a computer programmer, I consider the software used by the company highly secure and user-friendly. I am fortunate to have Mr. David Pietrafesa, CPA, as my accountant. David has extensive experience and outstanding accounting skills. He answers all my questions in great detail and is very patient and friendly. After a smooth processing of my 2021 taxes, I contacted David several times, and he always gave me his time and undivided attention. Thank you, Mr. P Pietrafesa, for your hard work and dedication during the 2021 tax season and throughout the year! Your help is greatly appreciated!

I don't know what Ticia G. is smoking, but it sure has skewed her perception of this credit union…read more (Oh: her review is over 14 years old. Maybe that has something to do with it. Maybe CEFCU used to be good. Not anymore!) They don't charge you $1.50 for overdrawing your account; they charge you $28 per transaction. Everything they do, they do incredibly, unbelievably, painfully slowly. I told an acquaintance of mine that I was looking to change banks. He asked who I was with and when I said "SEFCU" he shook his head slowly and said, "I left them 20 years ago. They're awful. They don't care, and they act like they're doing you a favor." And indeed, that has been my exact experience with them. They're technophobic to the point that they don't trust their computers and so forth to secure funds; instead they need to see you face-to-face, and assess your transactions for 90 days (yes, NINETY DAYS) before they'll let you deposit a check through their mobile app. Because, you know...you just can't trust those computers! Ask them why any of their nonsensical, self-serving policies are in place and they won't be able to answer your question. They are a credit union perfectly in step with the thinly disguised backwoods 'burb that is Albany. Awful.

in all of the years that i have had a bank account of any sort, and yes - even back to when i had…read morethat little book for my very first savings account, this is the best bank ever. and i mean Ever. if you make mistakes and overdraw yourself, they cover it. and don't charge you a zillion dollars (i overdrew by 1.48 recently, poor math on my part. and they charged me 1.50 for it. citizens bank and key bank would have charged me $35 or just bounced my car payment.) and then to boot, the online interface is lovely. you can transfer funds quickly and easily from checking to savings or back again. oh. and plus. their people are Really friendly. and happy! today i went thru the drivethru and the girl was just super friendly and smiling and telling me to have the Very Best of Days. and meaning it. even on those little tv's in the other location they are always very friendly. i very much love sefcu (as much as you can love a bank.) oh - one problem, their online site has an icon that looks like a washing machine dial that you select to go to your personal account. it is odd. also they charge too much for online bill paying but i am willing to take the little bit of bad with all that good.