My husband and I recently secured a car insurance and life insurance policy with Preston. Our whole…read moreexperience was seamless. Preston and his team were professional, thorough and you can tell they really care about their clients. Preston took the time to really listen to our needs and fully explain the policy offerings, and helped us choose a plans that met our family's needs and budget. Establishing business with a local agent was important to my husband and I. We learned this agency is newer to the community and we got the vibe that they are highly motivated to build relationships with customers for the long haul. Definitely happy we brought our business here!

AmFam overall is a great company, and has some of the lowest rates I've ever incountered for auto,…read moreeven when you have a less than stellar driving record. They were $150+ lower than just about every other insurance company I got a quote from. I received about 10 quotes, from both your major insurance companies, and your mom and pop. This specific location has a wonderful response time, and they really make you feel appreciated, and will even work with you, to get a price comfortable for you. And on top of it all, love their life insurance! Martin and Charles are absolutely wonderful, give them a call, they will take care of you.

Martin Birkbeck at AmFam has taken care of my fiance's insurance since he's had a car and I joined…read morehim about 4 years ago. Martin is always there to answer questions when you need him, via phone or e-mail. He has competitive rates and treats us like family. We will never switch. We 100% recommend letting Martin Birkbeck at American Family Insurance. He will take care of your family's needs.

Shopping around for HO-6 insurance was a bit more tricky than I anticipated. Thank goodness for…read moreCBIZ. CBIZ is the insurance advisor for the condominium association of the condominium I live in. They were responsible for the placement of our Master Insurance Program. I asked our condominium's contact at CBIZ, Vice President Phillip Leek, if CBIZ sells HO-6 insurance. He said CBIZ does provide HO-6 insurance. Phil, who is based in Alpharetta, Georgia, put me in touch with Personal Insurance Advisor Brian Bradley, who is based in Cumberland, Maryland. Via phone and mostly email, I worked with Brian over the next several days ironing out what would become both my new home and auto insurance policies through Travelers. About 10 years prior, I had switched my auto insurance to Esurance. I saved a lot of money on my auto insurance at the time, but over the years, my Esurance premiums increased. Despite the rising premiums, it wasn't until I started shopping around for HO-6 insurance that I decided to switch from Esurance. The reason being Esurance doesn't offer HO-6 insurance. Long story short, Brian was able to set me up with home and auto policies through Travelers that were a better deal than what I had been paying for auto insurance alone with Esurance. My last annual premium with Esurance was $1,094 (auto only). My annual premium with Travelers is $892 ($578 for auto, $314 for home). I did change some of the coverages on my auto policy from Esurance to Travelers. I picked apart not only my home and auto quotes from Brian/Travelers, but also looked into how my HO-6 policy would cover me when it came to paying deductibles from my condominium's Master Insurance Policy as well as any special assessments from the homeowner association. I had a lot of questions and requested many changes to various coverages and limits. Brian was patient and helpful when working with me and he answered all of my questions clearly. In the end, I've got home and auto policies that I am happy with thanks to CBIZ.

These agents sound extremely helpful, but I want to warn you about the experience you'll have when…read moreyou need your insurance company most. The whole ordeal of processing a claim is more than a nightmare. I was hit in Atlanta by a Nationwide customer (I live in Marietta). Their client was found liable, but the company's customer experience and the lengths they go to nickel and dime you is insane. We tried to get ahold of our adjuster after the wreck. We never heard back and left two messages on his voicemail. He eventually called back, after 8 pm, and yelled at us for at least 15 minutes (I started timing it) because we left a second message after never hearing from him. After taking our statements he told us we had to move our car from the tow lot within 24 hours because Nationwide will charge you holding fees after three days. He then yelled at us again when we tried to clarify where the car needed to be towed. With no ability to get ahold of our adjuster, I set up to have the car towed from the lot (it was totaled and couldn't be driven). Nationwide hadn't looked at the car yet because they assigned it to someone on vacation and after much pressing and being literally yelled at with a raised voice for over 20 minutes, I found someone at Nationwide who said he'd help get the car looked at and towed to the Nationwide site. Long story short, over a week after our accident, the tow yard let us know that the car was being considered abandoned because Nationwide never showed up despite their promises (we were also told we were being charged). We also had to send our adjusters the police report and other things to facilitate the process because they weren't working on our claim. Basically, the company did everything in its power to delay looking at our only car and told us they wouldn't pay for rental expenses. We still have not been reimbursed for travel expenses from the accident home even though the Nationwide wreck line told us we would be if their client was found at fault. As you can imagine, the Uber cost was high coming out of Atlanta to Northern Georgia. So here we are, no car, paying for a rental even though they accepted liability. They use CCC which undervalues your car. For example, the comps they used had over 50k more miles than our car and didn't include our Special Edition features. When you try to send comps, they ignore them. We have been without a car for over a month, have been given prices for cars that don't match ours, and have been yelled at multiple times. Also, I've spent at least three hours per day for a month dealing with Nationwide representatives, only to get my property and health valued at next to nothing. You also have to work with them on Pacific Tine since they are all in AZ, meaning a lot of work time is eaten up. I am still struggling with health-related issues from the accident (which makes all the yelling even worse). Also, they don't accept Bluebook values. They don't accept similar cars unless they come from CCC, whose compatible vehicles aren't even on car lots - we called the lots to see if we could buy the cars. If you have special features, forget it. They are valued at nothing. We had less than 1k miles on brand new tires. We spent $700 and they offered us $25 because our tires were in exceptional condition. Good luck collecting fees for taxes or added value for things like AWD or special edition features because apparently it doesn't snow enough in Atlanta to make those valuable. Nationwide is not on your side. Use this insurance at your own risk. You won't be covered and they will undervalue your time, health and property.

Ric Frost runs this office and he is the best. I have worked with many insurance companie and…read moreagents and we have been very pleased with Nationwide and extremely happy with Ric as our agent. He is very buttoned up plus has a great sense of humor.

We were transferred to this agency after our Allstate agent left. This office is difficult to deal…read morewith and leaves you feeling like your business isn't worth it. Indeed, they requested additional documents & ultimately cancelled our policy even though we complied with all requests. We didn't have any problems like this with our other agent or our new insurer. Try to get another Allstate agent if you can.

Dan is great to work with and always there to help. He was available after hours to address my…read morequestions and concerns. He also helps to bring the quote as favorable as possible to make it most competitive in the market.

Rachel was very hands on and easy to work with in regards to our home/auto/life insurance. We feel…read morelike we have an agent that is available and can answer questions regarding our needs. Got back to us quickly and good piece of mind with a solid company, definitely reliable and trustworthy

We love State Farm! Their rates are very reasonable! And we love Ron and his assistant Angie!…read more Their customer service is the best!!

Erin helped me get my Apartment renter's insurance. I had to change my policy like four times and…read moreshe was very kind, professional and helpful throughout the process. HIGHLY RECOMMEND!!!

I have been a customer of the Tom Crawford Agency for almost a year now and I feel like I need to…read moretake a moment to give recognition of how wonderful Tom Crawford and his staff are at American Family. When I first called for a quote I spoke with Lance and he was so nice and knowledgeable and made it easy to understand insurance. I am so glad I made the switch to American Family! Not only did I save money on my insurance but I got a team of helpful and caring people. Thank you so much!!!