Terrible business. I had heard they went out of business but if they haven't avoid at all costs…read more The owner is a horrible human, screaming at me, insulting me, all because they have shady business practices. I bought a $100K RV from them to get treated like garbage within 6 months of purchasing said RV. The entire staff is incompetent as well and shouldn't be trusted in anything they say. I wish I had gone with my instinct and walked away. Even the financial institution they used for our loan is having a hard time getting them to help them with my RV. I'm quite certain the other reviews are fake to try and dilute the algorithm.

Friendly staff, great prices. I have been there several time shopping for an RV and the staff is…read morevery friendly and helpful, not pushy at all. I highly recommend this place.

Extremely Disappointed - Dishonest Representation and 900+ Mile Wasted Trip…read moreI am deeply disappointed with the dishonest sales practices at Great American RV Superstore in Calera, Alabama. After speaking with the manager, Josh, regarding a specific Venture RV, I was explicitly assured that the unit was in "like-new" condition and that he "couldn't find a scratch on it." Because Josh knew I was driving 427 miles from North Carolina, he looked me in the eye over the phone and promised he would not mislead me. Trusting his word, I made the trip. Upon arrival, the actual condition of the two-year-old camper was completely unacceptable and nowhere near what was advertised: The front gel cap was badly faded and yellowing. The oven door was rusted. The slide-out left a massive, deep black scuff mark across the floor. The interior booth cushions were stained. Adhesive LED strip lights had been carelessly ripped from the upper walls, leaving extensive scuffs and cosmetic damage. The unit looked as though it had been neglected in a muddy field for two years. When I understandably declined the purchase, Josh attempted to pivot and offer a "deal" on a completely different RV. I did not drive nearly 900 miles round-trip for an alternative deal; I came for the specific vehicle we agreed upon. Taking advantage of out-of-state buyers by misrepresenting inventory is incredibly unprofessional. I highly recommend potential buyers look elsewhere if they value honesty and respect for their time

Big shout out to Dana and her service crew at Great American RV in Calera. She handled a very…read morecomplex and complicated maintenance issue for us in a very professional manner. We can't say enough about the service department at the Calera location. The maintenance technicians took time to explain what needed to be done, showed us how they would repair our issue and have provided updates and information well beyond what we expected. Great American RV corporate needs to use this service department as a template for how to address issues and work with customers. Jeff Peggler...you need pay Dana more she singlehandedly saves your dealership.

These are the most incompetent tent, irresponsible klutzes imaginable. They insisted on keeping my…read morerv (almost a year) while they ordered the parts (despite my offer to pay upfront and to return the rig as soon as the part arrived). They would not cooperate. After not hearing from the company for a long time, I called to find out about their progress. Well, I received the good news first; the part had come in and they had installed it. However, the bad news was that, on a night when the cameras just happened not to be working, someone broke in and stole the catalytic converter off of my rig. I was lid. And that job was going to cost a few thousand dollars. They even begged me to allow them to do that job, promising to charge less than the estimated amount. At this point, I did not care if they offered to do it free of charge. When I went over to pick up my rv, I observed that some other community had a path through the dealership, thereby creating an environment conducive to theft. Again I was livid. Despite the reassurances from those dim-witted people, I found another company which installed a catalytic converter and got the rv back to me within 24 hours (The other company was talking more months.) But trust was out of the window. I had the vehicle towed to my home until the next company was ready for it ;I did not want to risk dealing with these incompetent people another day. At some point during the transition, I contacted the original company to ensure an stress-free transfer of my property. To my dismay, the representative started accusing me of filing a lawsuit against the company. While I did have a legal consultant for business purposes, to the best of my knowledge, he had not taken any such action--nor would he have without my advance knowledge and expressed consent. With this in mind, I dejectedly tried to explain to the moron on the other end of the conversation that I had taken no so action (although it was warranted). At some point, that fool must have realized that he had gotten me mixed up with another of his customers. Then, after falsely accusing me, then taunting me--telling me that Zi wouldn't win and that their lawyers knew what they were doing--he abruptly stopped, half-hearted admitted he had made a mistake, gave me a lukewarm apology for the mixup, then, proceeded to address my concern. By this time, I realized that, no matter what the cost or inconvenience, I would never ever deal with this company again. And I've kept that promise to myself. In fact, it was one of the best decisions I have ever made. I don't consider that to be much more than a company of crooks. And, despite my lack of knowledge of rv's and mechanical matters, I've learned to trust my gut instinct more! I don't wish those scalawags on anybody--not even my worst enemy. The only improvement these predators could make is to go out of business.

I showed up Prattville A&RV Repair announced with a shattered egress window while on a journey…read more These folks had me on the road within 30 minutes at a very fair cost and 450 miles later, their quality temporary repair is protecting the RV. Just a delightful transaction with humble & trusting people.

these guys are honest, fairly priced and when one local dealer was going to charge us $2800 for a…read moresimple repair. These guys charged us just around $600. We will only be going back to them.! Skip Alabama RV!!

When I was living in the Tuscaloosa area they were my go to guys and girls when it came to RV PARTS…read moreOR SERVICE. They had extremely knowledgeable people in all areas of the company which is rare this day and time. Would shop there now if I hadn't moved so far away. They are one of the companies that I've dealt with that had a very positive memory I wished more were like that today!

Bought a camper from these people and within a year I had an issue. They were not helpful. Finally…read moreI had to sell it because of all the issues with it. I spoke with a lady in a Elkhart Indiana and she said the probable reason I got the camper so cheap because it was a "factory second" from the factory or damaged. She said the brand I got was known for poor quality campers. Buyer Beware from this company *****Please Note, First off their new business name is Ashley Outdoors. Per the business owner stating this is a SCAM review, this is note. What the owner won't tell you is that when they were contacted (via a email regarding a warranty issue, I was told there was nothing they could do about it. So Mr. William, I'd gladly debate you on this and I would trust the lady that I spoke with from Indiana anytime. Thank you and have a great day******

The service team, led by O, did a fantastic job helping me with my camper service. They were so…read morehelpful and led me through the entire repair process. Working hand-in-hand with my insurance company, they made sure I was aware of progress throughout the process. Having experienced camper repairs from other company's in the past, I didn't not have high hopes. But I was pleasantly surprised by the attention and quick turnaround O and his team delivered. Keep it up.