Very knowledgeable. Familiar with my complex dental and medical issues. Very patient oriented.read more

I was extremely nervous about going to the dentist due to Covid. But, I must say the cleanliness…read moreand guidelines put in place in the office put me at ease immediately. They use an advanced infiltration system, use an antiseptic for your mouth, give you goggles and are extremely careful limiting who you are in contact with. They even designed a walk in one direction for entering and exiting throughout the office with limited people in the waiting area. Linda, the hygienist is thorough and knowledgeable and Dr Dave is just amazing. Put you trust in this office.

New patient. I was hesitant to compose this but decided to, as I feel the staff would not be…read morereceptive to feedback. I will not be returning. Very awkward visit. 1) They don't answer their phones. I called numerous times and every time, had to leave a message. I was lost and needed directions, left a message and when I finally did arrive, the receptionist stated that she never received the message. Recommendation--perhaps you need a better phone service or another individual to answer your phone. 2) I had called, left a message, about confirmation time of my appt. I thought it may have been either 1200 or 1500. I received a text back at 1337 (obviously my appt wasn't at 1200), stating that my appt time was 1500, "as listed above"----in reference to a previous text that was sent a few days prior. Recommendation: Kindly just answer the question and leave out the last part--as the text chain got lost in the multiple texts that I receive every day, hence, why I called for clarification. I don't need to be re-directed to your previous text--I find that rude and unprofessional. You're being passive-aggressive and it's as if you are scolding me for not paying attention. 3) My hygienist. I'll keep this as short as I can. Rushed, banging cabinet doors around, very aggressive. I requested anesthetic gel for my cleaning, something I get every time I get my teeth cleaned. Seemed to be no problem but apparently I wasn't keeping my mouth/face positioned appropriately for her and she made a comment about if she slips it's because of the gel the "I" requested. Honestly made me want to get right up out of that chair and leave. Very rude and abrupt. Handed me a mirror to show me something and I was checking my teeth--she made the comment "oh you're checking my work" sarcastically. I am allowed to "check your work". It's my mouth. I was looking at how nice my teeth looked--thank you for that cleaning. She said she's been doing this for 40+ years. Perhaps burnt out. Recommendation: Perhaps more mindfulness about how you come across to patients. I certainly would have appreciated a better bedside manner. I was extremely uncomfortable the entire time. I will say that she did try at one point to alleviate my anxiety but honestly it came across as she was being put out and it was irritating to her, which made me even more uncomfortable. One pro about her----my teeth feel great. Thank you for that. 4) Dental Insurance: I have two Delta Dentals. I felt the receptionist was giving me a hard time because I didn't know my "member ID number", which, to my knowledge has always been my SS#. It was as if she didn't know what to do with that. Every other dentist that I've ever been to takes my SS# and looks up my benefits, etc. I've never had an issue. I left the office, made an appt with another dental office in the area, gave them my info (the same info I gave this particular receptionist) and they said "no problem, we can look up your information". Recommendation: Perhaps seek assistance from other dental offices and look at what dental office community practices are and how they assist their clients. I will be going elsewhere, but I hope this is read and digested by this office. I am not the only one who has felt this--I see that there is another review stating something similar. I am not only a consumer of dental/health care, I have worked in health care for over 20 years and know much about customer service, service recovery and appropriate bedside manner.

The office may be modern and "nice" looking, however the service I received for a routine cleaning…read morewas probably the worst Ive gotten. Staff was not very responsive or friendly, take your business elsewhere.

My family has been going here for 9 years. These are kind, talented, caring dentists who remember…read moreyour name and pay attention to your needs. I fee very lucky that we found them!

I am so happy to have found Dr Katz. He is patient and very gentle. He might have found the reason…read morewhy I have extreme dry mouth and dysphasia. I've been going to medical specialists and they throw their hands up in the air and refer me to a different specialist. That doctor does the same thing. I also love the way X-rays are taken. I don't choke on them like I've done everywhere else. If I could give him 10 stars, I would.

I had a great experience at the Optimum office. The staff was friendly, professional, and made me…read morefeel comfortable from the moment I walked in. They took the time to explain everything clearly and answered all my questions, which really helped put me at ease. The office was clean and well-organized, and my appointment started on time, which is very important for my busy schedule I had planned for the day ! Highly highly recommend!

My teenage son had surgery here to remove his wisdom teeth. The whole experience was exceptional!…read moreDr. Masi and his team were very caring and took amazing care of my son. Dr, Masi is so skilled that there was minimal pain or swelling. I highly recommend anyone that needs their wisdom teeth removed to schedule it at Optimum! The receptionists are friendly and the office is very clean.

The hygienist is always friendly and helpful and does excellent work. The office staff is very…read morehelpful.

I had a comically bad experience here. I just left a dental "cleaning" that took less than 10…read moreminutes. I arrived for my appointment about 15 minutes early and was "finished" by the time my original appointment was supposed to start. It took more time for me to check in and take off my coat than it took for the hygienist to "clean" my teeth. She didn't even bother to polish every tooth -- I guess the back of every third one counts. I was also told not to come back unless I would agree to a deep cleaning. Considering the non-existence of a regular cleaning, I can only guess how shallow the deep must be. Guess the search for a good dentist continues.

My first time going here after a recommendation from a friend! As a dentist hater, this was a…read morereally nice experience. I really liked the reach step of the way was explained to me and no services were forced on me that I didn't need. The dentist did my cleaning which I was a little surprised by but it is a small practice. The cleaning was a bit rough, my gums were sore for 2 days after but I really enjoyed my experience over all!

Dr. Andrea Cronin and her staff are amazing and so kind. The office setting is relaxing and…read morewelcoming. Dr. Cronin took excellent care of my father's dental needs, treated and corrected several extensive issues with the utmost care. Her patience in explaining treatment plans put my father at ease. We highly recommend this practice for your dental needs.

Finally I found the right dental office. They don't rush, easy to make appointments, admin and…read moredentists and everyone is polite and nice. Also, the mouth scanner and other things are more high tech than any place I 've been in the city. Thank you

The care, respect and professionalism deserves 20 stars. I recently had a molar extracted, and…read moreeverything went very smoothly. All of my initial questions were answered, the extraction went very well, and my recovery has been comfortable. A great experience.

I googled "best oral surgeons Philadelphia" and google was right. I unfortunately met such truly…read moreamazing, patient, and kind people during one of the worst times in my life. I was bashed in the face with an industrial sized crowbar-it was a robbery. Every dental visit triggered my depression, anxiety, and PTSD. No matter how emotional, chatty, distant, etc. I was EVERYONE was there for me. The entire process was a crucially detailed experience, down to a tailored tooths texture. 1 year after the false clip in teeth, after every adjustment, measurement, etc. I have a recognizable mouth. When my tongue goeas across my teeth. UPDATE: it's been years since my procedures and not only am I keeping up with fee teeth whitening kit that had given me oh, that helps a lot, but they look so much more like my teeth. Fear rattled meaning beginning and had me convinced that they look obviously fake. The reality is that they'll never look exactly like my original teeth. They feel less foreign in my own mouth. I'm very careful when I eat but that's only because I was informed to not eat my food like I would have if they were my natural teeth. I'm more grateful than anything that the victims compensation assistance program exist, that they helped me after my attack, that Dr. Volinsky and Dr. Kool are the best of the best in Philadelphia and they took sacrifices to even help me. Forever grateful that I Top Notch restoration.

Dr. Batra and Ash should not be allowed to run a practice. They are both money-hungry and sadistic…read morepeople - I got a few fillings and a temporary crown which still hurts almost a month later. Had to get Invisalign and CareCredit customer service involved to get an insane upselling charge reduced/canceled. Just totally unacceptable and the first time I've ever felt gaslit in a medical environment.

Dr. Huang is a meticulous compassionate dentist with great qualifications and a pleasant, efficient…read moreoffice. Even when she has to deliver bad news (like I had after being told I need two front teeth removed, implanted and replaced) she carefully explains the procedure and informs you of any available options. Her hygienist, Lena, is also a pro and very friendly. And the office manager, Amy, could not be more pleasant. I hate going to the dentist but can not think of a better way to mitigate the discomfort that with Dr. Huang and her staff.

I saw her on 2020, I've stopped seeing her but I'll never forget how she ruined my teeth. She took…read moreout all my fillings and replaced them. Afterwards I told her my bite was off and she shaved some down. It still didn't feel right. I had to go back because of discomfort bite. She still couldn't file it down further. Then charge my insurance with "tooth pain". My husband saw her too and she wanted to take all his fillings out too, do a deep gum cleaning and get him a mouth guard, all from one visit! No other dentist before or after said that to him. I asked for my X-ray to be sent over to new dentist. The X-Rays she sent were horrible, blurry, etc. my new dentist had to take new ones (he didn't charge for the X-rays.) That uncomfortable bite, he fixed it in 10 seconds and didn't charge me. Of the fillings she replaced many were damaged. She drilled so close to the nerve on some that they had to have root canal treatment. Did she do this on purpose to do the root canal herself, plus crowns, so she can get more money or was it bad work? All in all, I had a very bad experience, had to switch dentists and spend $1000s to fix the work she did and had increased pain.

This is by far the worst dental facility that I've ever been to. Let me start by stating how they…read moreover charged me on my patient portion of my insurance by $122 per my insurance statement and verified by their customer service agent. I went there to have my dentures realigned and left my first visit with pain but I figured I'd give it a couple days over the weekend to calm down. By Monday I'm still experiencing significant pain ant can't eat anything that I have to bite into so I call Monday morning and they tell me they can't get me in until Thursday which is a long time when you experiencing pain and can't eat. So I go to my appointment and they make some adjustments and because my gums are already sore it's hard to tell if it made a big difference. I leave and reach out to them early Friday afternoon and hear nothing back from them until Monday stating they can't get me in Friday while again I'm in pain and can't eat because of it. I go in Friday and once again the dental assistant want to make more adjustments and mind you I've never once seen the actual dentist even though I have been experiencing significant issues with the dentures for two weeks already so I told them I want to see the actual dentist this time and finally got to see her. She made some adjustments and I was able to get a good amount of relief but after eating over the weekend I was still experiencing a little pain and discomfort and at this point I'm done. I'd rather find another dentist that I can get to do the adjustments on my dentures. Besides all of that the assistant cut a good portion of my denture that the dentist said can't be built back up which takes away from the suction and will allow small pieces of food to get in between the denture and my gums. I can honestly say that my after is worse than my before because I was experiencing no issues before coming here.

Worst dentists ever, worst dentures ever. Will gaslight you and make you walk around with no…read moredignity in dentures that don't fit. Treat patients like garbage. No doctors on call, no empathy or compassion. Avoid at all costs.