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    Marquis Customz

    1.0 (1 review)
    Open 9:30 am - 5:30 pm

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    Services - Marquis Customz

    Auto exterior customization

    Auto interior customization

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    1 year ago

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    Personal Touch Car Audio and Alarms

    Personal Touch Car Audio and Alarms

    3.8
    (23 reviews)

    Staff is professional and so patient answering questions about the products they sell. Honest…read morepricing, great installation and timely. I had more work done on my car than I thought I ever would! The pricing and installations were affordable and looks like the car came with the equipment rather than installed after market. From the remote starter, video dash cam, to the navigation display where my old radio was. Everything looked factory done! I'm in my seventies still work and enjoy driving my car now more than ever! It's paid for and with these new upgrades, I couldn't be happier!

    Now coming from a former customer that I have some work done to my SUV in 2022, and in my opinion…read morethis car shop done a terrible job and I will never bring my SUV back here again. Let me explain what happened, first of all the location is terrible it's in the cut and it's hard to find its off of 301 route in Upper Marlboro, MD. Now I have spend at 4000 grand to have my radio, car alarm, kicker speakers and kicker amp installed. The car alarm its self was like 1200 thousand. Then the speaker with is kicker again all was like 1000 because they suppose to be top of the line. The alarm system first was installed, and the guy done a terrible job for my alarm because it was kept going off for no reason, to the point I could not even arm my SUV because I was afraid and concerned that it was going to wake up my neighbors; leaving my SUV unarmed so some one can open doors and steal my stuff. Also, in my opinion the lady that worked there sold me a defective radio JENSEN to point the point it was having connection problems, she told me that I had mess up radio and my opinion I think she should had sold me a better radio, that radio cost me at 500 and I had to call JENSEN to get a software in which I waited at least 3 months for a update and which it was so frustrated. Then the kicker speaker was hooked up wrong to the point the first on the passenger side blew out got that replaced by kicker support and again the same speaker blow out. Also, the balance for the kicker speakers was not configured right as well. It is so frustrating that I spend my hard earn money 4000 and they have done a terrible job. This all happened in 2022, either way stuff still should be working right. So last week I call the lady to have my SUV looked at because the alarm was going off and the speaker messing up but I needed to reschedule for personal reasons, so she said we can looked at it another time then I said ok cool no problem. So today came I had appointment at 3:30 pm today to have my SUV looked at, I got off from work around 2:00 pm, gave her a call and told her I was on my way. She then said I was going to call let you know some parts was late for another car but she should had gave me a call early letting me now, because I am the customer and customer service and communication is very important to me. So, I said fine make Thursday at 4:00pm; her and I agree and confirmed. So, I was driving home I was thinking right maybe I should take my SUV to the other shop that have done my Cadillac 06 before in which they have done a great job. So, called the other shop and ask are you guys available and they said sure..come on here we take a look at, then I said ok cool I am on the way. Now at the other shop they immediately looked at my SUV because they had ask me what was going on and I told them that my alarm system was going off and my front speaker kept going in and out. They took their time and looked at the issue and they told me that everything was hooked up wrong with the alarm; the reason why it was going off all the time and the way the kicker speakers were hooked causing to blew out the crossover in which now I have to get that replaced. The shop will replaced the crossover once they get some information. The guy recommend pioneer speakers and I told him yes, I going to have y'all install them for me. Now the update for my alarm now, the gentlemen was very professional and reset the alarm and program the app and done some rewiring and now my alarm is working great. He then told me that if I have any issue please let me know and he said he was going to call to see how everything working. Far as the crossover again it needs to be replaced. He told me to see if I can go back to the other shop to get it replaced I told him NO...the lady just hung up the phone without saying goodbye have a nice day she was upset but you cannot take out on your customers. Me I would had called her back and ask what is your problem, but I am going to leave them a terrible feedback. I WILL NEVER TAKE MY SUV HERE AGAIN, THEY HAVE LOST A CUSTOMER TERRIBLE SERVICE THEY DESERVE A ONE STAR

    Marquis Customz - autocustomization - Updated August 2026

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