Kaytee was super helpful and ready to work with us lighting fast! We ended up going with a closer…read moreoption but I really appreciated Kaytee's professionalism and care. I will definitely use her when I'm closer to the area and refer her out!

Very responsive! I emailed Kaytee late at night and she got back to me right away. I appreciated…read morethat very much.

Horrible customer service. The woman who works here is consistently passive-aggressive and seems to…read morebe in a bad mood every time I visit. This isn't based on one interaction it's been multiple visits, and the energy is always the same: rude, dismissive, and unnecessarily demanding. On one occasion, I brought three Amazon returns inside a single box just to carry them. None of the items required packaging, but she immediately assumed there was only one item inside and kept repeating, "Put it back in the box." I politely explained that I had more items to remove, and that she could use the box if needed. Instead of listening, she continued to demand, "PUT IT BACK IN," in a tone that was completely uncalled for. Today was no better. I walked in to an empty store no greeting, no acknowledgment. She didn't address me until I said "hi," and even then, she ignored me for another minute. When I finally said I was there to return an Amazon package, she replied with, "I'll be with you in a moment," despite the store being completely empty. Her attitude is consistently rude, unprofessional, and dismissive. Customer service should never feel hostile, especially when the store isn't busy. Unfortunately, experiences like this are the norm here, not the exception.

I have been trying to resolve the issue of UPS worker Devin mailing the wrong package with my…read moreshipping label as a return. I have spoken with Sue at the store multiple times who tells me the owners are out of town or are unavailable to resolve the issue that Devin caused. Since February of 2026, the store has admitted to having this problem with Devin multiple times and has fired him since then but still refuse to compensate me for the item that is lost and that I can no longer get a refund for.

Very clean and nicely organized store and did not feel cramped when inside. Two package weighing…read morestations for quick transactions. The clerk was friendly and a tracking receipt was given after accepting my Amazon returns. Good supply of packing materials. Parked close but not many free spaces available since next to a Publix.

Marco lacks how to provide genuine customer service he needs to retrained POLO! Literally charged…read moreme $3.75 to print one sheet of paper and refused to let me use a piece of tape (said I can't just give that to you) to tape the paper I purchased to the box. STRAIGHT UP RBF Meanwhile his coworker was gladly taping up a box for another client.

Amazing experience. Leanna was extremely knowledgeable, professional, helpful, patient, flexible…read moreand kind. We will use her every opportunity we need her services. Thanks!

Leanna is the best! She responds quickly and is very thorough with reviewing docs. You will not be…read moredisappointed.

Great service. Antony and Sabrina helped with the whole process from selecting the box i needed to…read morecompletely packing my products to be shipped, they were very efficient! thank you

The Best Staff ever!!! I was helped with A vary important need to help me complete the document…read moreneeded for my family member's medical care. Thank You So Much to complete it in A timely manner!!!

Needed a Notary ASAP for Back-to-School forms and she was on time. She's reliable and well informed.read more

From the owner: Our 15 years of experience not only signify our ability to handle a wide range of documents and…read moresituations but also reflect our dedication to our profession and our clients. Nuestro 15 anos de experiencia no solo significa nuestra habilidad para manejar una amplia gama de documentos y situaciones sino tambien refleja nuestra dedicacion y nuestra profesion y nuestro clientes.

We have used Pakmail numerous months to receive, palletize and store our materials. Alex and team…read moreare very responsive. Actually incredibly responsive and always does an excellent job for the services we needed.

This is a nice place to ship packages or pick up your Amazon packages if you don't want it left…read moresitting around outside your house. The staff are nice and helpful. They are in a great location between Fresh Market and IHOP. I received fast and friendly service. It is a convenient location. This is a short and sweet review.

Mabel fue muy amable y profesional. Nos ayudó mucho durante…read moreel proceso de inmigración y siempre estuvo disponible para responder nuestras dudas. ¡Gracias por todo!

Here's a polished and professional review template for a tax preparer:…read more I had an outstanding experience working with Mabel. highly knowledgeable, professional, and made the entire tax filing process smooth and stress-free. Their attention to detail ensured I maximized my deductions, and they patiently answered all my questions. What stood out most was her quick turnaround time and personalized service. I highly recommend Mabel for anyone looking for reliable and efficient tax preparation services. I'll definitely return next tax season!

Terrible customer service. No body answers the phone. Went and dropped off a package to be…read moreovernighted, and spent $143..24 hours later and the package has not even left the location yet. Will be requesting a refund, and since no one answers the phone at this location i am sure it will be a lengthy process. Go elsewhere to get important packages overnighted.

Visited the UPS store to send packages back without a box and only scanning…read more It was quick easy and the staff was extremely helpful and knowledgeable about the product and services . However, a couple of times that I have visited before closing the system was down and sometimes they close earlier than what's on the timeframe, so just be wary of that it's happened to me on a few occasions other than that the overall experience was very good. Five. Stars for the employees who are very helpful at this location.