I had emergency red light on when I was on my way to Illinois…read more The nicest polite fellow looked at my car he couldn't find anything Had it handled later but Iappreciated his graciousness Bless you Guy

I'm only putting 1 star because it will not let me comment if I don't. I though Boyd's Auto would…read morebe a good shop to go to that was close to home, but boy was I wrong. I had them put a new transmission in my Tahoe & after I picked it up I noticed it was making a noise I had not heard before and the noise was not there before I took it. I took it back up there, they looked at it & said, " Gary thinks the starter is what is making that noise." "They checked the bolts and everything looks good and is tight." "The starter might be getting ready to go out on it." "Gary thinks the noise might go away." Also, Gary told me over the phone not to worry if it was the starter because it didn't seem bad enough to go out anytime soon, so don't waste my money...I though, Ok cool, whatever. Well, the noise never went away. I took it back up there because they were going to take my old level kit off and put a new one on & I told them that it was still making the noise. **NOTE** I only was taking my vehicle at this point to get the old level kit off, and new one on. When they called & told me that my vehicle was ready and they put a starter on and my total was $781.22..I about passed out. Which, I knew the level kit and the labor would be around $300 which was fine. But I never gave the "OK" to put a starter on my vehicle nor did anyone call or ask me. I went up there & paid my bill and got my Tahoe back & I knew something STILL wasn't right with it. I took it to another mechanic shop that I knew to get a second opinion. -THIS IS WHERE IT GET'S GOOD!- The mechanic from the shop I took it to said "You have got a BIG problem!" LONG STORY SHORT...The mechanic at Boyd's was having trouble putting my transmission in and I guess didn't want to ask for help and he jammed the transmission in which caused the evap line to break, oil pressure sensor to break & the fuel line brackets to break, along with some other stuff. AND COME TO FIND OUT THE MAIN REASON I NEEDED A NEW STARTER WAS BECAUSE BOYD'S MESSED IT UP WHILE PUTTING MY NEW TRANSMISSION IN! The starter failed because the misaligned transmission, and they knew that but of course they were not going to admit that that's what it was since I had to take my vehicle back there for THEM TO FIX the evap lines, fuel line brackets, etc. (Boyd's had to pay the other mechanic I went to for replacing my oil pressure sensor and filter) So, They knew they messed up and were going to fix it. I took my Tahoe back to Boyd's the next day & they fixed what they messed up (free of charge, of course) And I asked for a refund for my starter & labor putting it on (I didn't even know I was getting the starter put on in the first place) and I only needed it because they messed it up putting the transmission in wrong. And Gary told me No, he want not going to refund me. He tried to blame it on something else. But the funny thing is there was nothing wrong with the starter before I took it and I have pictures and video proof of everything that was damaged. The starter & labor, with tax included was $410.22. Gary didn't want to be out anymore money than he already was because of having to pay the other mechanic to replace a few things on my car and then having to pay one of his mechanics to come in on a Saturday to fix my car & out all the "parts". That's not how you run a business and I would be ashamed. Not to mention, NO ONE EVER CALLED ME FROM BOYD'S to apologize for the mess up and inconvenience (I was without a car for a while). But like I said, I have the videos & pics of all the damage and what he didn't replace on my vehicle that his mechanic messed up. Karma always wins. See ya around! DON'T EVER TAKE YOUR VEHICLE TO THIS PLACE, I SHOULD HAVE LISTENED TO THE PEOPLE THAT TOLD ME NOT TO GO IN THE FIRST PLACE! THIS PLACE IS A JOKE!