If I Could Give Zero Stars, I Would Moving into my new…read morecondo should've been exciting -- but dealing with this HOA made it a nightmare. My realtor and I tried reaching out from day one just to open an account for monthly payments. After only three months (yes, three!), I finally got access. Then came the roof leak -- water coming through the ceiling. I submitted a request, waited patiently... and waited some more. Two months later? Still no action, not even an update. I also asked for parking approval for my work truck -- silence. Requested a copy of the HOA's insurance -- silence again. Communication apparently isn't their strong suit. Friends warned me about how terrible this HOA was, but I didn't believe it until I experienced it myself. Now I can confirm -- they were absolutely right. Unresponsive, disorganized, and impossible to deal with.

Brooks broke the law and charged me for it. I was a residential tenant who wanted to move out and…read moreend my lease. I followed their directions, did all the paperwork and had my house professionally cleaned, as required. My contact, Crisney never scheduled an official move-out inspection, as required by state law. After moving out, they sent what they said was left of my security deposit withholding over $800, most of which was for cleaning an already cleaned house. After many emails and calls over 2 month's time, they have stopped communicating with me. My next step is probably going to be a civil suit.

This review is a few years overdue; however, my story begins shortly after graduating college and…read morestarting my career in Williamsburg. Berkeley has somewhat of a monopoly on rental properties so naturally I ended up signing a lease with them. What followed was a terrible experience; my property manager was incredibly rude and would often be unnecessarily combative about repairs that needed to be performed. I always try to be as polite as possible and it seemed the property manager was not taught to respond in kind. I speculated that this was some sort of entitled classism because I was a kid renting a two bedroom condo. When my lease approached its end, I was told my rent would increase by $115.00 a month if I chose to renew. I'm not sure how they justified this increase; however, I was luckily moving into the next phase of my career and was offered a promotion at another branch in my company which I had accepted. Berkeley enforces a mandatory cleaning expense to the user which is something I have yet to encounter again. On top of that, under my company's relocation agreement, a moving company came and cleared my abode. The property manager came over and we inspected the unit together and agreed everything was good; yet, after I was out of state, I was charged $50.00 because of "items left in the unit" when we uncovered nothing during the inspection. After a few short years, I feel the need to leave this review because I now have some investment properties of my own and only now do I see how abhorrently this company represented itself. I would never rent from Berkeley nor would my sense of empathy ever allow me, in good faith, to let Berkeley represent my properties.

Really poor response time. Unfriendly employees. They started strong with a good employee that was…read moreour point of contact, but when she left, I saw that all the other reviews of this company were pretty spot on. They weren't the friendliest or easiest to work with.

Nancy is wonderful. The agency as a whole not so much. It's a long and tedious move in and move out…read moreprocess. They will hold your security deposit until day 45 regardless of if you live out of state or not. So you are looking at another 5 to 10 days before you receive your security deposit back into your account thanks to their games. I wouldn't recommend the company.

I'm sending out a most sincere thank you to Nancy Leach! I…read moream a local Realtor in the area and had a couple who had come in from Japan and they needed a home ASAP. Nancy went out of her way to assist came through for my clients! They are now happily living here in the Williamsburg area. I'm am honored to call her a fellow colleague and someone who will go the extra mile even if it's not her client.

If I could give no stars I would. To be honest I have no clue where to begin from the utter lack of…read moreprofessionalism to the property management. Beth Mueller is the absolute worst property manager I have ever encountered, she has absolutely no professionalism, courtesy or memory. Likewise she and the company are very sneaky in everything they do as well as unresponsive. Document everything and take your business elsewhere. They utterly ignore your service requests, communication efforts, and have no respect. I WOULD NOT RECOMMEND AT ALL. Looking at the other reviews this is obviously their character and pattern.

Please I beg you, stay away and if you can't stay away, take LOTS of pictures and record…read moreeverything. Both property manager and owner are liars. I should have gone to court instead of mediation but I got overwhelmed with lying so i decided it wasn't worth it. Beth Mueller is the worst and one of the properties owner Joanne Mcghie is the most skilled liar I ever met. Rented her house for only 1 year, claimed a lot of things were broken and missing etc. Be warned. Again take pictures, take pictures, take pictures. So do a walk through when coming and going. I wish I could still sue them after agreeing not continue after the meditation.

This company is very deceitful, especially when it came time for the move out. We were charged to…read morere-paint the rental (which was $400 2 days before our deposit was due to us) after we had already re-patched and re-painted walls where we hung pictures, etc.. only. We even were present for the move-out inspection and there was no mention of repainting the ENTIRE wall. Also,this was not in our contract to have the walls freshly painted. After all, we had received the rental with patched up holes and crappy repaint. We even had the home professionally cleaned(which they require and is quite expensive). They basically charged us to re-paint where the previous renters did a shotty job re-patching and I assume the owner/property management took advantage of this and stole our deposit. I also agree with a previous review, that the receptionist is VERY rude and just like Inga, always seem annoyed. They once told me that they work for the owner only, but what about the tenants???? I pay the rent, which pays you-dummy!!!! NOT the owner. NO tenants= NO money!

Easy to deal with, standard lease terms, responsive when maintenance is required…read more I'm not sure if this was just a requirement for our condo or for all their rentals, but we had to hire someone to do a cleanout when we left. That's not a huge problem (saved us from having to do it and we got our whole security deposit back), but they said it had to be from their approved list... which was only 2 options, both of which were expensive. Overall, I would recommend them to anyone looking to rent in Williamsburg.

The service at One Door is excellent. Angela and her team go above and beyond to resolve anything…read moreright away. We highly recommend them. They give us a peace of mind which is wonderful.​

I absolutely am blown away by how amazing this team is! Angela went above and beyond to help me…read more she was so kind, helpful and made you feel comfortable. You can tell your issues are important to her and she'll make sure they're handled fast. I've never lived at a place that handled an issue so well, she completely turned my awful day around. I 100% would recommend this company to anyone and everyone. Dean was also spectacular and took care of my maintenance issue so quickly and efficiently. And was so sweet the whole time, answered all the questions I had about preventing this issue from happening again and helped me find good solutions. Thank you all for everything, 10/10 would definitely recommend!

I will write two reviews. The first will be about buying a house using Liz Moore and Associates…read more I had Peggy Todd as my realtor. She was beyond awesome. She showed me every house I asked about, even said a few would not work, and she was right. I would highly recommend Peggy Todd as your realtor. I will write a second review regarding my rental experience once that process is completed. I am thinking it won't be as glowing - but we shall see.

We had such a great time with Liz Moore. We used Shelly Sheehe to both buy our house and sell the…read moreone we were currently in. Liz Moore sold our house within 40 days! Which was amazing because it was a presidential election year and right in the middle of all of the holidays. She also showed us all of the houses we asked and stuck with us for 6 months until we found the perfect house (we had a really specific neighborhood and criteria). Highly recommend Liz Moore :)