Often when you are looking for an athletic shoe it can become a difficult task. Katie at fleet feet…read moremade it an absolute pleasure! From the first hello to her genuinely listening to my husband's struggle, she was a smart and calming person. From the foot diagnostics to bringing out a broader variety of shoes, the whole experience was joyous. Once hubby settled on the two pairs that worked perfectly for him, we knew that the price fit the perfection. Fleet Feet it is my turn next...see you in a couple of months! Thanks again Katie you fantastical woman you!

I was in need of new running shoes after completing my half marathon as a "gift/reward" to myself…read more Note that I'm no runner nor would I consider myself to be one. However, after doing a brief research of nearby places to visit to get advice and pointers on shoes - Fleet Feet was the place I ended up deciding on visiting. I guess it was my high expectations based off of reviews of others, but my visit wasn't all that "amazing/great." I felt like the person that "helped" me during my scheduled visit didn't really help much. I was looking for more of a conversation between the employee so that I can make a more informed decision. By the end of it I walked away with a new pair of shoes that I've been testing for roughly a week and a half, and honestly I'm not moved by it. I felt like my decision was rushed and that no real feedback or guidance was provided. I also wouldn't consider myself as a hard or complicated customer/client - I just asked questions but felt like I was pulling teeth. Because of this, I'll have to revisit for a return and look for an exchange. Felt like my time was wasted but maybe it's just me?

I love Delia's!! Their clothes are always cute. I stop by at least once a month to check out their…read moresales (I love on sale clothes) and visit the website on a daily basis to see what they have in. Their prices are reasonable and affordable. I use to shop at another store and I would buy $50 or more worth of clothes and then I'll only get them to wear them once because the quality was so poor, the clothes would rip in the washer and dryer. But with Delia's, I can wash them as many times and still wear them over and over again. Plus, the sales girl there are nice and friendly!

We've been very frustrated visiting this store on multiple occasions. The store gives coupons and…read morediscounts (buy one get one free), but there always seems to be a problem checking out, and the salesgirls do not seem to know what they are doing or care. Today was no exception. My daughter to to try try on clothes. Several girls were working and chatting about their weekends. On 2 occasions I went over and asked for help and did receive help. However, no one cam e back to the dressing room to see if we needed different sizes or help matching items. I had to do it all- very frustrating. Finally we were leaving as the store was closing and one salesgirl was trying to rush us out of the store. We found her to be brusque and clearly disappointment that we were taking up her time. She proceeded to overcharge us $25 for our clothes (the clothes should have been $50 total and she charged us $75- bug difference!). When I told her that we were overcharged she looked annoyed and changed the prices but with no apology of any kind. Delias has cute clothes, but they are very overpriced for both the quality of the clothes and for the poor service.

I always have a fantastic experience when I go to Champs. The Store Manager (Rambo) always has a…read moresmile on his face, and the Managers T.J and Dee are always laughing. The rest of the staff also have great attitudes. They definitely deserve a raise for their great customer service and positive energy. I only shop here for my sneakers. This will always be my Number 1 place to go. Thank you all!!

Terrible return interaction. They placed order in their store for a specific size to be delivered…read moreto my home and responded if any issues just bring it here. I asked if I would have to deal with shipping it back. They said no just bring it here. Now a guy (TJ) working Monday May 20 @ 10:45 am tells me they can only give me 1/2 price bc it's on sale, SO I say ok let me buy one. Ohh you have to buy 2. THAT MEANS ITS NOT ON SALE TJ. Damn I HAVE 1. I have all paperwork from delivery including Champs tracking details. This guy has no clue about taking care of customers. He offers 1/2 price when I would have gladly taken store credit or my charge back to my card. Very poor service and will not make it long competing with others. DONT WASTE YOUR TIME GOING THERE. Not just on returns but on professionalism. Certainly don't let your kids learn job skills from TJ. STORE MANAGER you need help! And yes a 30 minutes call to customer service got it resolved. But why waste 30 minutes for bS

Tradehome Shoes is a fairly new addition to the Cool Springs Galleria landscape, and is a small…read moreshoe store with a small vibe that carries big name brands you are used to. I popped in in search of loafers, but found they were more sneaker/sport shoe than anything. They had varieties of other styles such as work boots, boots, slip-ons and sandals, but not business-casual style loafers. Service was very friendly and welcoming. When I let the Associate know what I was after, he was honest with their selection, but still showed me what they had that might work for me. The store is small, but well stocked. Prices seem fair and in line with other shoe stores in the mall. The space was clean and easy to navigate as well. Overall, while I did not find what I was after, this spot is worth a stop by when wandering around the mall.

I love me some New Balances, so having this spot in Cool Springs and NOT in the mall is pretty…read moregreat! This New Balance store is located in a small plaza on Cool Springs Boulevard that also features a Subway, Brown Bag and a few other local services. The store is not large, but it has the basics of what I enjoy about the brand. I have picked up two pair of new kicks from this location over the past few years...my office is right around the corner, so when I am trying to delay hitting the highway due to traffic, I sometimes swing by and that can be dangerous. Service is always solid. I have gotten great service in store, and as well when I called in to see if they had a particular style/size. Overall, not the largest variety, but enough of the classics for this to be solid spot to swing by for a good pair of shoes!

Both my husband and I have shopped here for years, and bought multiple pairs of sneakers over…read moremultiple visits. We've always been impressed with the customer service and the quality of their products. Will absolutely be back I'm sure time and time again.

Sports headquarters!!!! Not only that but they have other outdoor goods too! Here they have a wide…read moreselection of Stanley and Yeti cups and tumblers! They're all color coordinated and organized. The guy in the shoe department was very helpful, nice and had manners. His mama raised him well! Only downside is you cannot push your cart through any of the aisles. It's so tight and cluttered. I couldn't shop, looking for clothes without bumping my cart everywhere. Watch for the prices, even when they say it's on sale, you're likely to get a better deal elsewhere, but this place is good if you need something right away.

I went into the store today to pick up a couple items one was kind of big and bulky waited quite a…read morewhile finally got a sales associate and asked if somebody could help me waited another 12 minutes the guy showed up I said I wanted this item he disappeared for another 12-13 minutes and then showed up brought it to the front went to get cashed out he said bring the car to the front and we'll load it for you okay so I did I stood outside for over 10 minutes went inside and grabbed it myself that's ridiculous I'm glad my wife didn't pick it up it was very heavy you guys got a lot of work to do in that store all those Associates walking around not even asking if they can help

Yeah, I understand the low ratings for this store in a franchise that usually gets exceptional…read morereviews. This is the only of eight Lululemons in Middle Tennessee where the employees never seem to be welcoming. And the size of the store is tiny, hence less selection.

I came in here hoping to exchange a couple pairs of pants I had purchased on the lulu website. I…read morealways wear the same size, but these were made considerably smaller for some unknown reason (possibly defective). Didn't even remotely fit me. However the employees refused to service me at all because the pants I had purchased were on sale. I can understand preventing a return, but not even allowing an exchange? Doesn't make sense, other than the "power high" some ppl get by treating customers poorly. I actually like the employees here, they have ALWAYS helped me out with whatever issue I have had, I don't know what has changed but I really hope this was a one-off incident. (If this is really their official policy, then I would advise not buying any sale items unless you purchase them in-store, and try them on.)

Great place to get a kids' bike if you're looking for something more upscale. I came here after…read moretrying out the new ownership at Franklin Bicycles which was terrible. I called and talked to Luke on the phone and described what my 11-year-old daughter was looking for in a bike - I had a make and model in mind. They didn't carry that specific one, but he spent 15+ minutes looking online and making suggestions of similar options. We decided on one (a Haro) and even though it was above what I was looking to spend, the customer service on a cold call from someone random was top-notch. They even went out of their way to special order a white basket for the front of the bike and mounted it. My daughter has been riding it every day since we got it. Their bike tech Stephen was great on the phone when I described what she wanted in a basket. It's not cheap, but it's not outrageous, and the customer service I experienced was on another level. If you're looking for something that will last your kids many years, I highly recommend coming here.

First time in and I will definitely be back. The…read moreenvironment was clean and inviting. Melina welcomed me right away, helping with all of my questions and requests. Overall great experience!