We've been patients here for over 10 year - all five of us - my husband and I probably longer. I…read moredon't know why since the ProHealth merge/takeover the office and scheduling has gone to ****. I have waited 45 and 50 minutes without being seen. Karen Sullivan left me sitting so she could chit chat with someone that wasn't even there to see her. I know this since the walls are so thin. Try to get an appointment with Cadman, forget it. I just tried to make a pre-op physical appointment for my daughter and nothing available within 3 weeks out. Every time we are there someone is complaining about something so I know it isn't just me. The time before last the woman on the desk hung up with a patient and called them idiots! It's unacceptable and I'm afraid it is just going to be like this wherever I go. I wish Cadman would go sonewhere else and take us with her.

They are repeatedly forgetting to refill my prescriptions. I have tried everything to prompt them…read moreto refill. They don't respond to the pharmacy and when I call they often tell me that it needs to be reviewed by a doctor. Then they forget all about me and then I have to call again and again. I think it's time for a new doctors practice.

I'm surprised that I'm the first person to post a review about Dr. Bey. He is the most wonderful,…read morecaring and knowledgeable primary care physician. He's terrific at diagnosing challenging conditions that don't have definitive lab tests to prove that you actually have that condition, but through time and patience, Dr. Bey will not give up on figuring out what's wrong with you. He's simply a top rate diagnostic physician. And, I've never had to wait in the waiting room more than 10 minutes max. His medical assistants are knowledgeable and help you feel at ease, and the rest of the office staff is also great. I highly recommend Dr. Bey.

I had the opportunity to have Dr. Shakibai for my doctor for many years. He is the best…read morediagnostician ever. Saved me many times with commonsense and years of experience. His diagnosis was always the right way to go and after seeing many specialists for my problem, he was able to find the right course of treatment for me and cured me. He is always professional, kind and gentle.

I am amazed that this woman is still in practice. I brought my daughter to her a number of years…read moreago for a serious problem and she completely missed the issue. She refused to speak with me (my daughter was 18) so I had to write her a letter to explain what I was trying to communicate since my daughter was in no condition to do so. The subject matter was not HPPA relevant so her refusal to talk to me made no sense. She was, and from the sounds of the reviews still is, a completely uninterested, incompetent, dispassionate and dismissive human being. If health care providers were not in such short supply I doubt that she would have a job. Hopefully she will opt for early retirement.

I've seen Dr. Giannini a handful of times and I think each experience has been worse than the last…read more She seems to rush to diagnosis and not explain anything to the patient. I was in the exam room waiting for about an hour for a 2 minute conversation in which I felt brushed off and small - not what I want from a doctor. To make it worse she even interrupted me in the short time we talked to open the door and fix the printer because she could "hear they were about to mess it up" extremely rude and a clear sign she wasn't paying attention to her patient.

I've been coming to Dr. Friedman some 25 years. I'm surprised no one has reviewed him before since…read morehe has a busy practice in town. He's an excellent physician, period. Very knowledgeable, sees everything going around so usually is "in the know" and is also soft spoken and a nice guy! He's usually able to quickly diagnose me when not feeling well - that's when and why I come here. In 2013 I came in with a mild sore throat I couldn't shake. Within 48 hours I was diagnosed with stage 4 cancer and seeing Radiation and Medical Oncologists. Later I learned many patients with my cancer are initially treated with antibiotics because of misdiagnosis. His proper diagnosis and speedy treatment arrangements may have saved me. Kudos to Dr. Friedman for that! Sometimes you can wait to see him longer than is appealing, but he's good and maybe that's why! For some reason I see more seniors here than any other age group but he does birth to death as far as I know. Hands down 1000% better than the new wave of walk-in clinics that feature higher co-pays and lots of nurses (APRN, RN, etc) but No M.D.'s!! Dr. Friedman's practice reminds me of the good old fashioned local family doctor that gets to know you and your family. I see HIM every time and also notice very little turnover in nurses and staff - another good sign.

From the owner: Family medicine…read more Family medicine practice.

If you are looking for a family practice that cares about its patients this is NOT the doctors…read moreoffice for you. I am 26 years old born and raised in Manchester, CT. When I turned 18 my pediatric doctors office referred me to Dr. Jeffery Ettinger. Being a healthy young adult in the last 8 years I have only visited the office 4 times when I've felt under the weather. A few months back I was out of state when I felt ill and needed to see a doctor right away. I went to a walk in clinic in NYC where I had several tests done. I am uninsured and it cost me a pretty penny, but when you are sick what can you do? The clinic in NY emailed me all my blood work results with no answer as to why I still had symptoms 2 weeks later; I had a painful rash on my arms. I called my pathetic excuse for a "family" doctor thinking a small practice would take proper care of its patients and maybe the doctor could review the blood work/allergy testing results with me and answer a few questions I had about a couple low counts. So the office visit... First when I made the appointment I made them aware I did not have insurance and I was told the max out of pocket expense for the visit would be $160, ok well if it gives me clarity I would be fine with that so I make the appointment. I show to the appointment 10minutes early and was taken right away. I explain to the doctor why I was there (expressed my symptoms and hoping he could review the results with me and offer his opinion as to what was going on with me) He flipped through the paper work in less then a minutes skimming each page. States the blood work looks fine and if I'm having trouble sleeping he could write me a prescription for Paxel... Anxiety meds?!! I can't sleep cause my arms itch doctor!!! I don't want your psych drugs.. The doctor does ZERO work of his own, says he'll have my results (the ones I brought in from the other doctors office) recorded in my file and says to come back in two weeks if I still have symptoms. I'm almost in tears because he has done nothing for me. I reiterate my symptoms and ask for any professional advice he could give. I ask about the few low counts and he says "Well that could be anything." He suggest I go buy over the counter Nix (for children's head lice) and rub that on my arms since no allergy medicine is working 'maybe' it's a parasite... The doctor put a stethoscope to my back and spent less than a minute reviewing my blood work, I was out of the office by the time my appointment was suppose to begin 10minutes later.. A COMPLETE WASTE OF TIME AND MONEY. I go downstairs to check out and the aid at the counter said she wasn't sure if there would be a charge today and she would give me a call if anything. I was so upset when I left I got in my car and cried, I still had this painful rash and I felt completely dismissed by Dr. Ettinger. He sounded like a complete nut job to me, offering me Paxel and Head Lice medicine with no testing for a parasite or a psych evaluation. I solely made the appointment for the comfort of a family practice and hoping for some answers. I was neither comforted or offered any helpful advice, if anything I left more worried when he mentioned it could be a parasite, mind you he didn't offer to test for anything of that nature, or anything at all. At this point the only saving grace was I wasn't charged for 8 useless minutes of his time... But not only is he a useless pill pusher, turns out he's a crook to! He has the nurse call me later that day to tell me my bill for the visit is $199.. When I question the lack of work he did and explain all testing was done and paid to another office already, AND that I was told it wouldn't be more than $160 when I made the appointment the lady said she would get back to me., which she did.. She told me I was being considered an out patient because I hadn't been in 3 years. THIS IS A SICK JOKE RIGHT?!???? I made the appointment with Dr Ettinger because he is my primary care physician!!!!!!!!!! and he DID NOTHING AT ALL. I could have paid any person on the street $200 to flip through blood results and have them re-typed into a computer. He didn't do a useful thing and he is a complete crook if he believes he deserves $199 for that visit. I took the charge up with his physician group. Over the last 5 months I have been going back and for with the group and they keep telling em they can not get a statement from the doctors office as to why I am being charged as an out patient. I am not refusing to pay for the visit, but I am angry and disappointed with the office so I'm not shelling out $200 with out a fight. Like I've said to the Prohealth group representative I want to pay a fair amount for what was actually done. The max payment the office could charge me does not reflect the work put out by Dr. Ettinger what so ever. So that is my experience. If you are looking for a doctor who cares about people he is not the Doc for you!

Dr. Alvarez seems to be on vacation every single time you turn around, she is hardly ever in the…read moreoffice, and she is absolutely horrible at fulfilling prescriptions in a timely manner. As for the staff, they have absolutely no empathy for anyone and speak to you on the phone as if you are a huge bother. My mother has been suffering for months with chronic pain and they finally found a medicine that sort of helps (more so than the others they have tried).

I'm extremely disappointed with Hartford healthcare medical group. I was bit by a black legged tick…read morethat died in my arm and I have strong symptoms of Lyme disease and all they want to do is run tests when in the past, they would give me a prescription for doxycycline to get me started. I'm in severe discomfort right now with severe headaches, pain in my joints, fatigue, and a foggy head.. instead of believing me and my symptoms all they wanna do is run tests and unless they get a positive result for Lyme disease they will not give me doxycycline. I even tried a virtual visit and the physician wanted to give me muscle relaxers !what a the joke,! So here I sit suffering along, figuring out what to do next. I thought medicine was supposed to care for the patient, but I guess that's not the case now and could give a Damm about patient health.

As a new patient, I had scheduled an appointment with Dr. Mastella to discuss the surgical…read moretreatment of a trigger finger. When I attempted to pre-register online the system told me that the birthdate I entered did not match what they had in their system and would not let me proceed. I called the office and told them about the issue, verifying my birthdate for them. The next day they called and said they had fixed the problem and to try again. I did, but the problem remained. So, the day of my appointment I arrived 25 minutes early to fill in the paperwork. I then proceeded to wait for my 10:30 appointment. At about 11:00 I was taken into an exam room and told the doctor was finishing up with his last patient and would be in shortly. And so I waited some more. After waiting for more than a full hour, I decided that we could no longer wait. I informed the staff we were leaving and asked them for my copay to be returned. At that point, I was told (again) that the doctor was finishing up and could see me soon. No thank you! I understand that "emergencies" can come up during the day's appointments, but I have decided that my time is as important as any doctor's time, and I will not wait for longer than an hour to see anyone. So doctors, fix your scheduling systems, and do what it takes to show your patients that you value them and their time. As an addendum, I was waiting with my husband, who runs his own engineering firm, and if he were to show up over an hour late for his appointments with clients, that would be a complete lack of professionalism. They may have great doctors at The Hand Center, but they are not the only game in town. I now have an appointment with another highly regarded orthopedic practice.

Only complaint is with getting release to work form on time. Workers Comp. Will not release you to…read morework with out the note. 3 surgeries and 3 nightmares try to get a release form. This office needs a better system to get these out ASAP with out the patient having to call 3 or 4 times to say "you still have not sent this to me." Hate to say this, but I will not longer us this company for any future needs. They know about this issue and still do not address it. Bad business practice.