When I first moved to NN, I was referred to this dental practice. After many years, I finally…read moredecided to move on. Dr. Mike is awesome - seriously - great guy, and does very good work. It's just that most of your preventative dental care is handled by the hygienists and the staff here just went downhill over time. The last few times I went in for cleanings they weren't good and the hygienist was odd. I'm assuming this is an ongoing issue as more recently when booking appointments, people were asked if they had a preference of hygienist (which wasn't usual before). The piece that sent me over the edge is that one of the women who works at the front desk (who always seems annoyed that you're there and is incredibly rude in her speaking tone) scheduled a cleaning appointment for me and gave me an appointment card. I put the date and time immediately into my Google calendar because, let's be real, I live and die by Google calendar. Then out of the blue, a week before my appointment, I get a call that I missed the appointment. I explained that I'd been told it was the following week. The woman argued with me and said it would be a $60 cancelation fee before I could reschedule. Because I'm known to lose my cool at bad customer service, I had my much calmer and much more successful at negotiating customer service issues husband follow up. After a couple calls back and forth, even his gentle soul was done with the rude behavior. We pay far too much for insurance to receive bad customer service - I'm the first to critique it at a restaurant, why it's taken me so long to stop putting up with bad health care service is a mystery to me. So that put us on the hunt for another dentist who actually had a decent staff - there's gotta be a good one around Bad News somewhere, right?

Visited this office for the first time today. I was definitely nervous going to a new place,…read moreespecially the dentist!! But everyone there made me feel welcome, and my hygienist went above and beyond to make sure that my dental health is in top shape. Dr. Jacobs is kind and seems like a great guy! Will be returning if I don't move before my next 6mo. cleaning!

So just to preface I have developed a lot of dental anxiety over the years. I started coming to Dr…read more Artzer a few years back in the period between your parents making your appointments and you making your own so I kind of got off to a slow start but everything about this office helps ease all my dentist anxiety. The staff is all very nice. I typically get the same hygienist every time I go in and she and Dr. Artzer both work pretty quickly in my opinion. Dr. Artzer is definitely a magician of some sorts. I have required local anesthesia on a couple of procedures and the first time I was so shocked he got the needle in my mouth and me numbed and I literally just thought he was looking at my tooth. I've been to a dentist where the numbing process was so rough they sent me home for the day with no procedure so this is much appreciated. The billing specialist, Pam, I believe always walks you through any bills incurred and it's never like they are trying to nickel and dime or up sell. I have been in a few times during the pandemic and this office has maintained exemplary precautions. I will definitely be back obviously.

We had a very short interaction. Urgent situation, made the appointment this morning. Dr. Artzer…read moreand his team could not have been nicer as they explained each step. Quick and efficient. My mom was very happy. Also, I appreciated their COVID procedures. 3 stars, but based on limited interaction. Potential to increase when I update after the follow up visit

TRUE, WHOLE BODY, HOLISTIC FAMILY DENTISTRY! This is the first dentist out of TEN our family has…read moreseen that truly helped us to address all aspects of oral health. If you are looking for an attentive, precise and trustworthy holistic dentist look no further. Have you struggled to find help with your child who has seemingly unexplainable or confusing dental patterns?! Everything can be addressed and improved here! Dr. Samaha has a clear drive and passion for this scientific art, and I am forever thankful she has chosen to use her God-given gifts to help others to the absolute best of her ability. She has an extensive knowledge base, not just of dental arts but also all things health and wellness, including facial and oral development and growth patterns especially related to airway and mouth breathing. We found this office after lots of searching, many other dentists, not all bad, but we knew that the products and services offered at Port Warwick were each carefully selected using the most up to date research and patient individuality in mind. It is no secret that children are presenting with more and more dental concerns at younger ages. Our son was an especially challenging case, and our family has been treated with grace under some very difficult circumstances. We finally received the airway and mouth breathing help we needed! We finally received the nutritional partnership we needed! We finally found a dentist that doesn't use dangerous products to get the job done! We finally found a dentist office that can understand our holistic lifestyle and not only that- THIS OFFICE WILL ENHANCE YOUR KNOWLEDGE AND HELP YOU GROW! Dr. Samaha and her team demonstrated supernatural powers as they did what most dentists could not do with a child presenting a unique combination of decay and defiance. Over a very lengthy appointment, their endurance and commitment to doing what needs to be done the right way allowed me to fully trust in God and His provision of their talents and gifts, and let go of all control that many of us parents want to have in these unpleasant situations for our children. Dr. Samaha is a dental professional you can trust in to provide gentle and loving care to her patients. She explains things to children (and their parents) in a way they can understand and is amazing at making connections with them. She is readily available and will always give you her honest opinion with the data to support it. If you want to have a beautiful smile that is a result of a healthy body, this office can help you to set and achieve goals for total wellness. Our mouth is very much a reflection of our mind-body's state and most dentists entirely ignore that. We have actually had many very impactful homeschooling lessons on nutrition as a result of our discussions with the staff here!! I give this office ONE HUNDRED STARS!!

Another update: I am over dealing with this business. I have an in person great experience working…read morewith them and I stand behind what they are trying to do to. make an impact but dealing with them after being a customer has not been a great experice. I am not sure where the disconnect is but 1- they do not communicate well if you are a former customers. 2- they charge you for service upfront and you pay out of pocket for the service before they file with the insurance. That is my issue that state they have sent it over. I have checked my insruance account and the info is not there. I emailed last week asking for my documents electronically by the end of day and got nothing. I then called and left a message the following day. Asking they send it over. They haven't. I spent 4500 on 1 tooth to be repaired. Now I am in lost between the paper trail of where I get my reimbursement. I have tried not to place blame on them but this is ridiculous. I will not recommend their service as a former patient. Current patient teated extremely well, as a former who wanted to use them again. I will not and I will not recommend them. If you are looking for a bio-dental be prepared to pay up front and possible have insurance issues if you deal with them and be out of money. This has been on going since 28 Aug and it's now Dec 7.

Update (1/13/16): Went in to get my 4 fillings done and to get the dental impressions for my night…read moreguard. The whole process went really well. My mouth was so numb that if Dr Broas had told me all my teeth had magically disappeared I would have believed him. Brianna assisted him, and they worked together in what appeared to me (the uninitiated) as perfect coordination. So once again, thank you for a stress- and pain-free dental experience! ___________ Two days ago I had an appointment at a different office in the Mid-Peninsula Medical Center, and I noticed a sign for this new dental office, showing they were now open. I wandered into the cheerily lit waiting room and made an appointment for two days later. It was my lucky day. Dr. William Broas (pronounced "brahss") recently opened the practice and is seeking new patients. He is a quite friendly and brisk, has been around the DDS community for many a year. Jennifer, the dental hygienist, was quick and knowledgable in her skill and trade, and made me feel at ease during the whole cleaning process. This is very important to me as I have TMJ, and the cleaning can be painful--but it wasn't at all! Caitlyn, the receptionist, was also delightful and efficient. When I set up my follow up appointment for my fillings and fitting for a mouth guard, she had all of the costs printed out, waiting for me so that I'd know what to expect. If you need a dentist, definitely give these folks a call!

This place took me in as an emergency. I had an abscess on a root canal that was done about a year…read moreand half ago and even though they could not help me they at least looked at the issue and took an X-ray. They were so kind and recommended me to a special who could handle root canal therapy. The staff was great and super friendly and so welcoming. I have a new dentist now.

From the receptionist, to the dental assistant's to the the doctor my experience has been 10/10…read more Can be nerve wracking going to the dentist but they made every part of the process smooth and easy, would recommend this place to anyone I know :)

I was from out of town a little nervous. The staff was very nice and professional over the phone…read moreand in person. The Doctor was very warm and knows his craft which I found reassuring. I would definitely recommend this place and I will follow up with only this Dental place. It is a warm atmosphere and clean too. Thank you fora great experience.

I have been going to this dentist for several years. Great service! Family oriented, and will go…read morethe extra mile for its patients in an emergency!

Best dentist office in town! I've been attending here all my life to the point where i don't even…read morelive in the area and i still travel an hour to come here. Everyone is so friendly, helpful, and the energy is unmatched. They don't try to rob you dry either.

I really enjoyed the dental care I received here! Dr…read more Tao-Yi was very thorough and had great bedside manner. The dental assistant was really personable as well. I like that they talked me through what was happening the entire appointment and told me what they were finding. I feel confident with the care moving forward and I'm really happy I chose this practice for my dental care.

This so far has been the best dental office I've been to get my dental care. Dr. Tao is amazing and…read moreawesome with patience. She was the first dentist I saw in that office and I was impressed. They take care of their patients and I would recommend anyone to this dental office because of the care and the friendliness of the staff.

Went here a couple years ago for a cleaning, Adriana was the best hygienist I've ever had, so much…read moreso that I still remember her. She really cared about me and the health of my mouth and took time to do a terrific job. Dr. Mike was a bit standoffish though and didn't seem comfortable in his own skin. Hence the 3 stars. I'm very picky when it comes to my doctors and dentists and have to feel good vibes to keep going.

Since my first appointment I've been cordially greeted and welcome to this practice. The Staff and…read moreeach person I encountered for my appointment were just absolutely pleasant and extremely helpful. Dr Mich's assistant was and has been absolutely great. Dr Mich's approach to his work is outstanding. Through my observation and patient experience he is very through and prideful in the work he performs. Dr Mich and his very capable assistant are a great team. I highly recommend this practice for your dental needs. if you're still searching STOP! Check them out.

Amazing consideration of needs! Previous recent experience with several local providers had me in…read morecomplete dismay and financial distress. Gina, Myah and Patrice had me in and out in two days after 6 months of back and forth with tooth pain. Today Iam am leaving with a solution to my traumatic gum and tooth pain and my financial worries over!

This place is completely unprofessional. They are never on time for appointments, and the wait is…read morealways ridiculously long. It's frustrating, disrespectful, and shows zero regard for their patients' time. If you value punctuality and basic courtesy, look elsewhere.