The dentist was rude. The dental chair was situated in a way such that I could hear another patient…read morescreaming in pain. The dental hygienist that was speaking to the adjoining patient was so loud that I could not hear the dentist. The dentist stood behind my dental chair such that I could not make eye contact with her. This was all occurring at the same time. Two stars because the front office professional was inviting and was able to get me in for an appointment quickly. Also, the office manager was warm and inviting. Thanks to those two for making me feel comfortable.

Newport News, VA won't answer their phones for the love of God. They don't care either because my…read morefiancé left several messages 5 to be exact and still haven't responded. Then I called on my phone to set his appointment but got a voicemail instead of a human and without giving them my phone number...they called my phone back asking for him and then hung up as I was passing to my fiancé. We are done with this place do not go here. RUN!! They are fired. If they can't run a front office they can't pull his teeth out and they sure as hell aren't getting our $Grand$ we plan to pay for the work he needs. NOPE NOPE NOPE NOPE NOPE!!!!!!!

Dr. Davenport is really good. Seriously. He takes the time to explain what is going on and what…read moreyour options are as a patient. 10 out of 10. If you are looking for an office that can perform more complicated extractions or wisdom teeth removal, you would be wise to schedule your appointment here.

From the owner: Dr. Davenport was born and raised in Tidewater Virginia and was educated in the Chesapeake public…read moreschools, graduating from Western Branch High School in 1969. He attended the College of William and Mary and graduated in 1973 with a degree in economics and received his undergraduate dental education at the Medical College of Virginia/Virginia Commonwealth University from 1973 to 1977. He graduated with high honors and was inducted into the honorary society, Omicron Kappa Upsilon. Following dental school, he entered the United States Air Force where he furthered his education through the general practice residency at Eglin Air Force Base. After four years practicing general dentistry, he began his residency in oral and maxillofacial surgery at David Grant Medical Center, Travis AFB, California. His surgical training was completed in 1984 and he became board certified in oral and maxillofacial surgery in 1986. Following military assignments to Florida and Wiesbaden Germany, he was transferred to Wilford Hall Medical Center in San Antonio, Texas where he served as Director of Residency Training and Chairman of the Department of Oral and Maxillofacial Surgery. Additionally, he was the Chief Consultant to the Air Force Surgeon General for oral and maxillofacial surgery. He retired with the rank of colonel having nearly 23 years of active duty service. He and his wife relocated to Hampton Roads in 1999 and joined this oral and maxillofacial surgery practice in January 2000. Dr...

From the receptionist, to the dental assistant's to the the doctor my experience has been 10/10…read more Can be nerve wracking going to the dentist but they made every part of the process smooth and easy, would recommend this place to anyone I know :)

I was from out of town a little nervous. The staff was very nice and professional over the phone…read moreand in person. The Doctor was very warm and knows his craft which I found reassuring. I would definitely recommend this place and I will follow up with only this Dental place. It is a warm atmosphere and clean too. Thank you fora great experience.

They can start by informing people about payment before they put you in the chair and numb you for…read morea tooth extraction then walk you over to the finance department to tell you your insurance isn't paying for it. I asked what if you didn't have the money to pay them. You would just let the person leave while their mouth is numbed up and they told me yes very unprofessional.

I recently saw Dr. Trotter for a simple tooth extraction. Like a lot of people, I have a lot of…read moreapprehension when I visit the dentist not to mention an oral surgeon. However, the entire staff was great from the moment I walked in the door until I left. When it actually came time for my tooth extraction, Dr. Trotter's assistant had me put on sunglasses and I said to her, "okay if I close my eyes?" and Dr. Trotter said "that fine, I'll keep mine open." This was also the first time I elected to only have a local anesthetic so I was a little extra nervous, but Dr. Trotter and his entire staff was wonderful. I would highly recommend Dr. Trotter and his staff to anyone needing an oral surgeon.

I have been going to Dr. Watts dentist for about 2 years and the experience was normally good. It…read morewas not until recently I experience one of the worst dental experience in my life. After being recommended for a crown on one of my teeth, I was not explained anything about the procedure or cost. I was told by the supervisor (Regina) that "I should have asked if I had a question." Problem was, what do I ask? I am not a professional dentist. Furthermore what do I ask. I knew I was suppose to get a gold crown. I normally get a reminder by the front office of the appointment within 24 hours, I did not get this. Nor did I get a heads up on what I had to pay for the procedure minus what the inurance would pay. As I laid on the dentist chair, a dental assistant comes in the room before the procedure and says "your payment for today's service will be $400.00. This would have been nice to know before coming into the office for I did not have that kind of money. They said I could pay half, but still that was a lot of money that I did not expect to spend. Only if there were a through consultaion before this procedure I could have been prepared. Oh, one of Dr. Watts assistant Doctors did not even say a word to me as he examined my mouth and yelled out a bunch of number to the hygenist who just cleaned my teeth. Did not expect this from Dr. Watts office, I will be taken my next appointment elsewhere.

Had a crown done with them a few years back. Took them a YEAR to finally deliver the crown. STILL…read moreNOT RIGHT! Crown never got right, had a gap. A few years later had to have it redone. They of course charged me n my insurance again!! Now I owe them another $400, Yet they never did the work right

Dr. Donell was very busy as usual but he spent time answering my questions. He is a very kind…read moreperson went out of his way for my son who was diagnosed with a rare gum disorder. Oh and the staff are so easy to talk too I believe they all love their jobs because it shows. This all makes going to the dentist 100% better!

This man is fantastic not just as a dentist, but as a person. He has a great personality, and he…read moreasked all the right questions. His staff is top notch and couldn't ask for a better bunch of people they really care.

Some staff are rude. My son appointment was at 8:00 and part of the process started at 9:00 . They…read moreneed to hired more people with experience and good costumer service. Although the orthodontics staff and doctors are better, polite and offer a better customer service.

DO NOT GO HERE!!! They wanted me to get 6 fillings when I don't have any cavities!! I waited 2…read morehours only for a dentist to look in my mouth for 30 seconds, say "you have a bunch of cavities" and walk away. No one showed me where the "cavities" were or informed me of a treatment plan, just said that I should come back the next day for fillings. When I got a copy of my records, the dentist had written that I needed SIX fillings. I went to get a second opinion from a different dental office the next day and they couldn't find a single cavity. Spencer Dental also made it extremely difficult to get a copy of my x-rays and patient information. And while some workers were nice, others were very rude. Overall, there were a LOT of red flags. I would not trust any diagnosis from this place.

I called the office Monday when I had a crown fall out to see if I could be seen. I was given an…read moreappointment for that Friday, my first time ever with this group and office. I was asked to complete some documents online prior to the appointment and when I arrived was checked in swiftly. The staff were very friendly and they were in the holiday spirit with many dressed in their costumes! A dental assistant took me back and did a series of x-rays and photos. Then the dentist came in and did an exam and told me what I needed. I was sent to the waiting area for a few minutes before the hygienist got me and took me back for a thorough cleaning. Then I went back to the waiting area for another couple of minutes prior to seeing the payment person. Everyone explained everything that was going to happen before it did and why. I was given an appointment next Tuesday for the crown replacement and scheduled for my next cleaning in 6 months. It was overall a very nice and professional experience. The price seemed a bit high, and definitely not exorbitant. but I blame that more on my insurance than the office. And, it's "pay as you go" so I didn't need to pay it all at once.

I have a bad fear of the dentist. I had to have a tooth pulled and extra dental work done. I…read morediscussed my fear with them and they were absolutely wonderful. They listen they accepted it and they helped me in anyway they could. I highly recommend them.