Went in with an idea of what I wanted and was educated into something better and more of what I…read moreneeded. There was no other customer in the store so we had the undivided attention of the manager. No pressure to buy, knowledgeable presentation. Should have the spa delivered within 2 weeks. Can't wait. Very pleased with the whole experience.

Went in to look at some hot tubes. No pressure and super helpful and knowledgeable staff. We…read moreworked with Ryan and had a great experience. They recommended a great electrician to do the wiring and I cannot say enough about Graves Electric. Easy to work thru delivery and set up. We have our water tested each week at no charge. Highly recommend

Anyone looking to build a pool in the Bartlesville area should contact Swim'n Holes to get a quote…read moreand target date. They have been building pools for a long time locally which you don't do unless you are meeting expectations and keeping customers happy. They will be very honest with you when they give you a timeline to start and finish. They have long standing relationships with their subcontractors and they show up when they are needed. We are happy we chose them.

We looked at multiple pool builders and swim n holes was definitely the most responsive. They've…read morebeen wonderful to work with and always stayed in communication through our build. In the store the staff are helpful and pleasant. Nice local business!

Le Dipping Parlor have the nicest and easiest people to work with. This is our first hot tub and…read morewe knew nothing about how to take care of one. They walked us through everything we needed to know and delivered it right away! We would definately recommend them to anyone looking! Thanks! D&K Parks

Great staff. Quality spas. They service what they sell. They installed our spa and it had a minor…read moreissue about 2 years later. I called and they came out and fixed it the next day.

They don't show up, don't return calls and do shoddy work. Turnover is high so a different person…read moreshows up each time and has no idea what the last person did. Customer service is a joke as is, Jerry, the service manager. Overcharge and underperform is not a good business model.

I've dealt with seaside pools now for approximately 10 years. I've bought three hot tubs from them…read moreover the years. I have to say the hot tub's are a decent price. my main problem is the service department. I had a hot tub hit by lightning two years ago and called Seaside to come repair it. Since they were the only company in the area that serviced that brand my choices were limited. It took 16 phone calls and six months before the repair was completed. This is not an exaggeration. They came out three times to check out the hot tub and figure out what part it needed. After a month would go by, I would call and they would not have a record of the service call. This happened twice before they ordered the part. After three more months went by I called them to see when they were coming and they asked me if I still wanted the part??? After another month the part finally came in and they called me again and asked me if I still wanted the repair done?!!! In all it took six months and 16 documented phone calls to get the repair completed. I documented the calls because the only other company to service that Brand was out of Kansas City. And since my whole house got hit by lightning the hot tub repair was covered by insurance. I had to document every call in case I had to have the repair done by the Kansas City company and the insurance to pay for that service call. I had another hot tub that I purchased from them at the guesthouse that I own. I called three times for a repair man. After the first time they came out I called them back a week later because I did not know anyone was out. They advised that he could not move the hot tub to look inside of it and they would have to send five guys to move it. Myself and my 12-year-old son moved the hot tub and took the cover off and we called them back. They came out and checked it out and then we did receive a phone call. They said it was wired incorrectly and they could not work on it. This hot tub had been wired the same and in the same place for 10 years. I than received a bill from them for $139.61. This was a $95 labor charge and a $32.50 service call charge and a $12.11 for taxes. Since they did not perform any labor by thier own admission I only sent them back a check for $32.50 along with a letter. I also subtracted the taxes since this was a service charge and Missouri does not pay taxes on services and neither does Arkansas if there was not a part brought in from Arkansas. They sent my check back along with a letter that they had billed me correctly and when we set up the call they explained their charges over the phone. At no time did they explain that there was a labor charge and the service charge. In fact we called under another name for another service call to a different address and they still did not advise about extra charges even when we asked what the charges were. We were told over the phone that it was just a service call charge. (We did cancel the service call). This was my personal experience with them over the last 10 years, again the prices are good for the products and the products are good but beware if you need any kind of service.

We recently moved to NW Arkansas into a new construction home and knew we wanted a very sleek…read moremodern looking pool to match the look of the house! I called and got bid from about 5 companies in NWA, and although Burton was on the higher end... I can tell you it is 110% worth it. I would not have traded a few thousand dollars for the quality and care we got throughout the whole process. I was living in California during my planning process and knew it could be tricky trying to get someone on the books living so far away at the time. Our sales rep was Whitlee! He was my first point of contact and walked me through the whole process of the pool. He came out to see the pool location before we even moved to the area. At that point I knew customer service was something they greatly value. We booked them in January 2020 and they started the end of April 2020. We chose a 16x36, 6 feet deep concrete pool with full end to end steps and a padded vinyl liner (it doesn't tear up my kids feet). We got an electric heat pump (which is awesome), a salt system, in floor cleaning system, a 3 LED lights that change colors. We also added the cutest giant concrete stepping stones rather than a traditional sidewalk. I love it so much and it really makes it look modern. During the process we upgraded the concrete to have a hand scrapped border (see pics below). Our project manager was Josh. He walked me through every step of the process and answered any of my questions (which I had MANY, ha). The teams doing each part of the project were fast and efficient. I have truly never seen harder workers in my life. I told Josh the project manager they all deserve a raise :). It was just under 4 weeks from the time they started digging to the time we were swimming. I was literally shocked. I know that timeline is not the norm because we didn't have a ton of "extra" things like water features and retaining walls, etc. But still... 4 weeks is impressive. Chris installed our vinyl liner and pool cover. He came to our house Memorial Day weekend just to make sure I had chemicals to swim for my opening weekend. I was so thankful he took time away from his family to do that for my family. Our pool lesson was with Jay. He was so patient and took about an hour to show us every feature and how everything works. I've probably called/texted him 4 times in the past week asking him questions because I couldn't remember what he taught me and he joyfully answers all of them. So in recap... I was nervous to start a big pool project because I have heard horror stories of people saying it was 6-9 months building a pool and that you never know when people will show up, etc. Burton was on-time and on-budget. I always felt like I knew exactly what was happening and when. In the end we have a beautiful pool even better than I imagined.

Going into the process, Burton Pools was actually our first choice for a semi inground pool based…read moreon their reputation and our previous experience with a different sales rep (a year or two before this we looked at a fiberglass pool but had some things come up so we couldn't complete the process) . Unfortunately, after meeting in person with Steven at the Springdale location, our opinion changed. There were several factors that led to our decision. The overall customer service and professionalism during the sales appointment fell well below our expectations. There was a powerpoint presentation that was difficult to follow because we couldn't clearly see the laptop screen, honestly we didn't even care about the presentation and tried to say that but unfortunately he didn't listed and kept talking about slides that we couldn't see. The company we chose had better prices, clearer communication, more detailed design guidance, faster timelines, stronger warranty coverage, more flexible customization options, and a better overall feeling of confidence in the builder. In our case, those factors, along with the ones above, made us feel more comfortable moving in another direction. I also want to be honest about something that made the meeting really uncomfortable. Throughout the presentation, he repeatedly dug in his ear and removed earwax. While it may seem minor, it came across as unprofessional and left a very negative impression to the point we almost walked out. He might as well have been picking his nose and wiping boogers on his shorts.

I went in to the store in OKC on Reno and was looking for a hot tub that had to be no more than 81"…read moreon one side in order to get it through a door of my greenhouse The sales guy couldn't find anything so he said lets ask the owner. When told what I was looking for she said no one makes that size, so you will have to choose something else. Well I had already found one on NE 23rd, so I told her That I have already found one that size and that at this point I wouldn't buy it from you anyway because of that attitude.

We purchased a sauna from Galaxy and within a week the front glass shattered. It took some time for…read moreus to start the repair process, but over the past two weeks we've been trying to get it resolved. After paying for replacement glass, Galaxy scheduled an installation appointment... then no-showed and had to reschedule. At the second appointment, the technicians arrived but quickly discovered they had brought the wrong size glass. Frustrating, but mistakes happen. What is unacceptable, however, is what we discovered afterward. When they removed the front panel, more shards of glass fell out and were left scattered across our patio and lawn. This was extremely unsafe, especially since we have people walking in that area. I called Galaxy to report the issue and was told a manager would get back to me. The operations manager finally called, but offered no real solution... and to make matters worse, it sounds like our replacement glass hasn't even been ordered yet. Overall, the lack of communication, repeated mistakes, and disregard for safety have been very disappointing. Based on this experience, I would not recommend Galaxy.

The service was excellent! Had a few snags, not because of them, but the helped us immensely!…read more Everyone friendly and helpful, went completely out of their way to help us! Thank you Joplin Pool and Spa!

Never going back there. The salesman are like really bad used car-sales men. They will tell you…read moreeverything you want to hear but won't back it up in writing. If you can't put on paper or what you were promising me then you are going to fail, but you're not taking me with you.

From the owner: Our store offers the latest technologies to diagnose your water samples and help you achieve…read morecrystal clear pool and hot tub waters. Our staff is also expertly trained to assist with all of your mechanical and maintenance needs. If your project is new we at Paradise Pools & Hot Tubs feel that our Artesian Spas and Trevi Pools line offer you the highest quality products at the best value in all of Tulsa and its surrounding areas.

Alicia and Juan were very responsive and professional in helping me with my hot tub and pool…read moremaintenance needs. They are the first and only call I make when in need something done!

I can't recommend Primo Pool Care enough. I've been handling getting my parent's house ready to…read moresell and they have worked with me to make sure the pool looks fantastic at extremely reasonable prices. Alicia has been fantastic with her communication and scheduling. Juan does too-notch work including stretching and locking the liner as well as a deep cleaning and some pump repair. If you have a pool, Primo should be your go-to for servicing it!