We recently moved to NW Arkansas into a new construction home and knew we wanted a very sleek…read moremodern looking pool to match the look of the house! I called and got bid from about 5 companies in NWA, and although Burton was on the higher end... I can tell you it is 110% worth it. I would not have traded a few thousand dollars for the quality and care we got throughout the whole process. I was living in California during my planning process and knew it could be tricky trying to get someone on the books living so far away at the time. Our sales rep was Whitlee! He was my first point of contact and walked me through the whole process of the pool. He came out to see the pool location before we even moved to the area. At that point I knew customer service was something they greatly value. We booked them in January 2020 and they started the end of April 2020. We chose a 16x36, 6 feet deep concrete pool with full end to end steps and a padded vinyl liner (it doesn't tear up my kids feet). We got an electric heat pump (which is awesome), a salt system, in floor cleaning system, a 3 LED lights that change colors. We also added the cutest giant concrete stepping stones rather than a traditional sidewalk. I love it so much and it really makes it look modern. During the process we upgraded the concrete to have a hand scrapped border (see pics below). Our project manager was Josh. He walked me through every step of the process and answered any of my questions (which I had MANY, ha). The teams doing each part of the project were fast and efficient. I have truly never seen harder workers in my life. I told Josh the project manager they all deserve a raise :). It was just under 4 weeks from the time they started digging to the time we were swimming. I was literally shocked. I know that timeline is not the norm because we didn't have a ton of "extra" things like water features and retaining walls, etc. But still... 4 weeks is impressive. Chris installed our vinyl liner and pool cover. He came to our house Memorial Day weekend just to make sure I had chemicals to swim for my opening weekend. I was so thankful he took time away from his family to do that for my family. Our pool lesson was with Jay. He was so patient and took about an hour to show us every feature and how everything works. I've probably called/texted him 4 times in the past week asking him questions because I couldn't remember what he taught me and he joyfully answers all of them. So in recap... I was nervous to start a big pool project because I have heard horror stories of people saying it was 6-9 months building a pool and that you never know when people will show up, etc. Burton was on-time and on-budget. I always felt like I knew exactly what was happening and when. In the end we have a beautiful pool even better than I imagined.

Going into the process, Burton Pools was actually our first choice for a semi inground pool based…read moreon their reputation and our previous experience with a different sales rep (a year or two before this we looked at a fiberglass pool but had some things come up so we couldn't complete the process) . Unfortunately, after meeting in person with Steven at the Springdale location, our opinion changed. There were several factors that led to our decision. The overall customer service and professionalism during the sales appointment fell well below our expectations. There was a powerpoint presentation that was difficult to follow because we couldn't clearly see the laptop screen, honestly we didn't even care about the presentation and tried to say that but unfortunately he didn't listed and kept talking about slides that we couldn't see. The company we chose had better prices, clearer communication, more detailed design guidance, faster timelines, stronger warranty coverage, more flexible customization options, and a better overall feeling of confidence in the builder. In our case, those factors, along with the ones above, made us feel more comfortable moving in another direction. I also want to be honest about something that made the meeting really uncomfortable. Throughout the presentation, he repeatedly dug in his ear and removed earwax. While it may seem minor, it came across as unprofessional and left a very negative impression to the point we almost walked out. He might as well have been picking his nose and wiping boogers on his shorts.

If you're looking for a landscaping business that treats you fairly, does an excellent job and…read morecharges fair prices, you will not be disappointed by the service which Rodden Landscaping provides. I have had them maintain my yard since April of this year, and they have been wonderful to work with. The two times I contacted them with follow-up requests, they responded very promptly and treated me right. You could not find a better business to deal with for landscaping work: whether for a business or home service.

I have had nothing but great experiences with Rodden Landscaping and yesterday was no exception. I…read moremissed my back flow test for the city and called them to see how quickly they could come out. They were here that very afternoon! Can't ask for better service than that. Doug was friendly and professional and took good care of us. Highly recommend and will use again and again!

I have no complaints with Henry and his team. He's nice, and I feel like a straight shooter. I…read morehad another company replace my liner this year and had some complications with my light. The liner was replaced and it seemed like they checked out and never did fix the light. Henry stepped in and handled it and did it without complaint. His guy that does my weekly service is friendly and does a good job. Their prices are fair I believe. Would recommend and I will stay with his team as long as I have a pool.

I found Henry and his company on a service provider website and I am so lucky to have found them…read more Previous pool service companies I've used either charged me for every little thing, often charging me for 2 people for 2 hours each for maybe 75 minutes of work, or sent crews who nearly destroyed my equipment from lack of experience. Eastside pools is great. Very competitively priced, completely knowledgeable, will not try to over sell you, will offer you additional services but even if you say no thanks, they'll treat you as if you were their biggest, most important customer. They offer openings, closings, year round service and other services. They can do so much and you can trust them to do the right job at a fair price; something not always seen in NW Arkansas anymore! Before you try someone else, give Henry and Eastside pools a call! Paul Nagel 10/17/16

I have purchased pool filter sand and accessories, and they have repaired my pool Dolphin! Always…read moresuch kind, friendly and helpful staff! Great communication too! Highly recommend using NWA Pool & spo

Wow! Just wow! After having NWA Pool & Spa out to repair a leak on my pool sand filter on 3…read moreoccasions and paying all their invoices for a total of $313.24, this is what they left me with. Greater problems than what I started with. But the real problem with these folks was the customer service from Michelle. When I called on Monday to see about getting a fourth service visit to address the ever growing issue, I was assailed for having the audacity to say I needed a 4th service visit to address the issue. I was told we should part ways and I should contact someone else. The rude and unprofessional attitude I received from Michelle was without precedent from anyone I've ever dealt with in the service industry. After investing both time and money with this group I was willing to let their Techs and Service folks continue to try and resolve the problem. I felt they deserved that opportunity. Jonathon was a pleasure to work with and seemed to genuinely be working the issue and seeking a resolution. I wanted him to have that opportunity. Following Michelle's advice, I contacted Complete Aqua Care. I spoke with Josh and Roger who came out the next day to evaluate the issue. Roger immediately determined that the plastic threaded buttress fitting that secures the O-ring had cracked and failed allowing the O-ring to extrude and form a large leak. I'm sure if Jonathon had been allowed to come out, he would have quickly come to the same conclusion and successfully resolved the issue for NWA Pool & Spa. Alas, he didn't get that satisfaction or have the chance to redeem NWA Pool & Spa's reputation. Have a Blessed Day Michelle!

Our experience with Harvest Pools has been incredibly disappointing and frustrating. We contracted…read morethem to maintain our pool while we were away for 26 days, expecting reliable and timely upkeep. We came back to a pool that was under-serviced and severely off-balance, so much so that in 6 days we haven't been able to reinstate it to the clear and perfectly balanced condition that we left it in. Instead of adhering to the agreed schedule, Harvest Pools arrived a full week after our departure, and subsequently, another 10 days later. By the time we returned home on the 26th day, it had been 9 days since they last "serviced" our pool, and it was evident that they had done more harm than good in our absence. Even more disappointing is the company's complete lack of responsiveness to our concerns. Despite numerous attempts to contact them to rectify the situation, they have effectively ignored us--a clear indication of their disregard for customer satisfaction. In short, avoid this company and perhaps pay your child neighbor $10 to dump a gallon or two of chlorine in your pool every few days. I'm pretty sure your pool will be better off, and your entire family won't be severely disappointed with your pool upon your return like mine has been.

These guys are great at servicing my pool! Always on time and text before arriving.read more

Probably like many struggling to get peeps to work for them (there's a shortage of good labor) but…read morethey have been a terrific resource for Newport Village.

From the owner: Swimming pool & hot tub supply store Pool & hot tub repair…read moreSwimming pool & hot tub maintenance Above ground pools

I love this company! They're so reliable and they keep my pool looking great. I really appreciate…read morethe pricing that they clearly explain. I feel confident that if anything breaks, they have the expertise to fix it!

From the owner: At Paradise Pool & Spa, we provide quality service, that’s tailored to each clients needs. From…read moreweekly cleanings, to routine maintenance, even repairs and emergencies, Our experienced team has you covered. For those clients that prefer a more hands on approach to maintaining their pool or spa, we provide pool and spa care lessons for you and your family. With Paradise Pool & Spa in your corner, your pool or spa will always be ready for any occasion. If you are ready to take the worry out of owning a pool or spa, call us today.