I'd gotten a letter in the mail saying I'd been transferred to here. I went in to talk to them, and…read morethe receptionist was so arrogant and rude I left. I've had 10 surgeries, talked to dozens of receptionists, been through many hospitals, doctor offices and clinics. Never have I come away feeling so small and insignificant as I did after one brief encounter here.

Prescription was delayed after seen on a Friday. It's now Monday night and still not called in to…read morepharmacy. Seen for severe back pain after going to the hospital twice for severe back pain. Diagnosed with Diabetes with meds given at hospital but no glucometer, strips or lancets available to check blood sugar because they didn't send orders to the pharmacy. HORRIBLE SERVICE

The providers at this clinic - Dr. Vye, Sal Lopez, and Raylee Weaver-Jensen - are great, and…read moreentire support staff is super friendly and helpful. This is an excellent place from which to obtain primary care. I've been a patient for more than 10 years. Tom Bothwell

Thank you for taking care of Yakima non-stop during this pandemic . I appreciate Dr. Vye, Salvador…read moreLopez and Barbara Wood SO MUCH for staying up-to-date & diligent during this time.

It's unfortunate when you are actually paying out of pocket for your health care premiums, and…read morecannot find a doctor. It took 3 weeks for the person in charge on patient intake to get ahold of me just to find out they are not accepting new patients. Kinds odd after the person at the clinic itself said they were accepting patients at all locations, but somehow have a waiting list of 400 people according to the new patient intake person. What a sad town we live in!

Apple Valley has been my primary care clinic since I was a child. The support staff, clinical…read morestaff, and providers are efficient and caring. I utilize the patient portal and get prompt responses back from my doctor and/or her Medical Assistant. I appreciate the flexibility in rescheduling appointments or squeezing myself or my children in for appointments on short notice. I have good rapport with every person I encounter because I treat them respectfully, in turn they treat me with respect and kindness. The convenience of an on-site lab is just an extra bonus. Thanks AVFM team for caring for me and my family over the years.

I used to like family medicine of Yakima. Lately about the last year or so since my former provider…read moredoctor Jeff Kaplan retired, the ability to get prescriptions filled in a timely manner as dropped out of 10 Stars, to about a three. Every time I have one particular medication that is difficult to refill, lorazepam, it always takes them a week to 10 days to fill it. Even though, I was told 24 to 48 hours for it to be renewed. Today is November 7th 2025, I I requested a refill on Monday November 3rd, and here it is the 7th, and nothing's been done. This happened a month ago in October 2025, and I had to go to the ER for an emergency refill. Lorazepam is not good to not take as it can cause seizures and other dangerous symptoms from cold turkey withdrawal. The withdrawals are horrible and are dangerous possibly. When my doctor Dr Jeff Kaplan was refilling my prescriptions, generally I received the renewals fairly quickly. But the ever since Dr Kaplan retired and even slightly before that, the speed and the carrot which renews are asked for by patience has gone downhill in the urgency and care by the doctors and staff to get prescriptions that are serious and crucial for a particular patient's health issue. This is the third time most likely that I will have to go to the ER at Healthcare Yakima hospital for a renewal this coming Saturday on the 7th of November. I'm really upset about this and I am getting tired of it. It seems my other medications always get renewed quicker, but this one is always a battle every month and I'm getting tired of it. I don't think I can any longer recommend family medicine. The front desk staff lately hasn't been as politis it's been in the past and at times has been curt and short with me on the phone. Sometimes seeming insensitive to the patient's problems. I used to rate this practice as a five-star clinic, but now I must reduce that down to about 2 or 3 stars.

This clinic has some of the rudest people working the receptionist desk, to the point that they'll…read morehang up on you for trying to get your doctors nurse to call back! And try to get the nurse to call back! Good luck, that will take no less then three to four days, if your lucky! Same goes for messages left to them! The health care in this town has gone down hill drastically! And good luck getting a new doctor? If you're already a patient to some doctor in this town, others won't take you. This office is so disappointing and shame on them for treating people so poorly!

My family loves this place. We have been members for a year and it's the best medical care I have…read morehad. I'm literally sitting in the waiting room 10 minutes after I called for an appointment. The benefits of our membership at this place are off the charts.

From the owner: The Healthcare Everybody Wants. Unlimited access without copays or deductibles starting at $95…read moremonthly. We are a membership-based family practice clinic in Yakima, WA. We promise same-day appointments for members who are sick or injured, 24/7 on-call access to a physician, and unlimited appointments. All without copays or deductibles to worry about!

I have purchased OBAGI products from Dr. Gondo for more than 5 years. My skin improves…read moresignificantly.

Don't trust these losers to help with anything!!! These clowns don't care about your health or well…read morebeing. I've waited TWO MONTHS for them to refill necessary medications that allow me to function properly. I've begged, gone up there weekly to get help without anyone taking me seriously. Honestly you'd be better off getting helped at Urgent Care.

This really is one of the worst Health Centers I've been to in years. They are all I have…read moreexperienced in this town. Employees are not Honest. they keep changing or rescheduling my appts and calling me while I am work and I cannot take the call while I'm at work. Then when I call back my calls get bounced. I don't like leaving a messages cause I've rarely gotten a call back anyways. When I got Covid and left a voice message with my Doctor they called me back almost 2 weeks later. Too late! I recently had a blood test and the results that came back were not for the A1C my doctors had requested. Not sure why there's a break down in communication or what. It's truly hard to find good healthcare in this town.

Before you call be prepared to be on hold for at least 30 minutes before getting your call taken…read more Every. Single. Time. Also never see the actually doctor anymore.

They are the worst at communicating at the front desk. The doctors have been great 4 stars.read more

Had to come back three times to get medication. First time said it would be right away. Then was…read moretold it would take 25 min, the last time we were waiting nearly an hour before anyone came out to see what was going on. It's 95 degrees with no shade? Then when you take our debit card and leave. We don't see you forever and during all this other patrons are being helped as soon as they pull up. Now waiting to get our card back... Hopefully it doesn't take another hour.

I have noticed the bad reviews so I decided to share my good experience here. I came for my…read moreprenatal care and a nurse immediately did my intake and made appointments for all tests. Mayra was my OB coordinator. She was extremely friendly and helpful. My service provider was Sue Dennis who was attentive and thorough in addressing ALL my questions and concerns. I received a reminder call for all of my appointments and they obliged me when I needed to reschedule. I will admit that some of the front desk ladies could work on being more friendly. However, as far as the medical staff, everyone I encountered was pleasant and upbeat. I also received dental treatment and was surprised at the quality and kindness of both the hygienists and dentists. I realize that many low income patients come here, however the range of complete treatment I received far exceeded my expectations. I am grateful our community has such a great resource.

Dr. Catton is now my go to medical doctor. I have been to see him once so far to establish care…read more I have confidence that he has the necessary skills and knowledge to take care of any medical needs that I may have. I am pleased that he has said that he will worry about my medical issues and that i do not need to worry about them. It is comforting to know that I can trust him as my physician who will find the best care for me if/when I need it. He is the best physician that I have ever had and I have been to a number of doctors over the years.