Joseph is very reliable and flexible with pickup and delivery service. He would come up to my walk…read moreup 4 floors up as well. Great service

Five reasons why you should absolutely never use this extremely unprofessional laundry service:…read more 1. They never give you direct answers to your direct questions. 2. They will be late on the pick up (by 1 day) and even later (an entire 2 days late) on delivery. The whole time the contact person kept delaying the eta. 3. Impolite and careless pickup and delivery workers. Our laundry bag was left in front of the house because they kept delaying the eta. They squeezed all of our clothes and linens into one bag instead of separating into two which caused a huge rip at the top of the laundry bag. 4. They will apologize profusely with no valid explanation or solution. They will offer a discount for the next time when they know you won't ever use their service again. 5. They will overcharge you for the service a week later, not providing any sort of receipt or itemized breakdown of costs.

***EDIT*** They…read morereached out to me directly via phone to schedule and I was asked about specifics in terms of my laundry handling and care. I've scheduled a pickup and I'm excited to see how everything turns out! *** I called a few days ago to do the pickup/delivery service everyone talks about and the man who answered said "no they don't do that." However, I ended up messaging here on yelp since I did see so many reviews about it! The told me to call to setup an account for pickup/delivery. I called again today and when I asked to set up an account, the man hung up the phone on me. I'm disappointed because I was really excited to try out the pickup/delivery service everyone is raving about! However, it looks like I won't be able to.

Honestly such a great local laundry business and service they offer to the community. They're very…read moreprofessional and do an amazing drop with the folding and washing. I never have any issues and theyre super good with communication which I appreciate. Will always be going here as long as I live in this washing machine-less apartment haha

Everything was great. But the main problem is their price. I will look for a service with a lower…read morepricel

From the owner: Laundry picked up today, back tomorrow. Quick, clean, and complete with Dry Cleaning service.read more

The Lucky Rabbit Laundromat is absolutely the best in Brooklyn! I give it an A+…read more The owner is a hands-on person and she and her staff are extremely helpful whenever needed. The facility is spotless and the machines are all in excellent working condition. I find the "wash and fold" service is a tremendous help and the option of having it both picked up and delivered back to me is so convenient. All items are perfectly laundered and folded. It frees my time and spares me some hard labor. I highly recommend this laundromat. Barbara B.

This was my first time using Lucky Rabbit Laundromat and I could not have been happier! Everything…read morewas amazing, from the customer service to the fast turnaround time to the wonderful smell of my clean clothes. Susie was so helpful and accommodating and was a real pleasure to deal with. I cannot recommend them enough!

Update: Their Pick up and delivery DOES cost more per pound than dropping off in personread more

Quick turn around. Reliable service. Not overpriced. Nice staff…read more Be careful to bring your own bags to they will charge you for bags. The bags are overpriced.

Best laundromat in Williamsburg! Staff are friendly, enjoy the layed back atmosphere with good…read moremusic playing! Washers and dryers are super fast and really good pricing. Highly recommend!

I've been using this place for the last year and listen this is the best Laundry I ever made. The…read moremachine's are amazing, it's so clean here people, & the people who own the place is so cool. It's always good vibes. You can sit and relax. Very very recommended.

Have been using them for almost 4 years now. Always fast, always clean and always wonderful!read more

Yesterday a machine broke with my clothes still inside . Was stuck on soak cycle for over 90…read moreminutes when the whole cycle should take 30. Owner was nowhere to be found and the only attendant left did not care and just stared at me blankly while continuing to fold someone else's clothes . After two plus hours the owner comes and tried to haggle his way out of issuing a refund . Worst customer service of my life . Oh forgot to mention these washers were 18 quarters previously and are now 24. 24 quarters to have your clothes held hostage by the worst laundromat in the city. Ridiculously crowded. Long waits for dryers because half of them are "reserved" so the new gentrifiers in the neighborhood can use wash and fold service. It's a shame

Bk Laundry is a very reputable laundry service I rely on. I'm in the park slope area and have been…read morea customer for yrs. Clothes always come back clean and folded. Drivers always respectful and polite! My go to for my laundry needs..

The worst most stressful experience imaginable! I have a time sensitive trip coming up on Saturday…read moreand thought I could rely on their 24 hour guarantee. I booked my 6-9 pm pickup at 11:30 am on Thursday through the website. I didn't receive any confirmation via call, email, or text to confirm when my laundry would be picked up. I left my laundry out on the porch and it is now 2 pm on Friday, over 24 hours after I booked my laundry pickup. I haven't received any communication to confirm that my laundry has been picked up. To make matters worse, I've sent numerous emails to the emails provided and their number is out of service. This is the opposite of the responsive customer service others describe. I have no idea what's going on or if this is just a giant scam.

We tried it out to wash a bulky item. The staff was harried and rude both on drop-off and pick-up…read more I hadn't encountered that in a while. Also, their website feels needlessly convoluted. I liked the pricing, compared to other cleaners, and they did deliver on their 24 hour promise, so it might be worth it for that alone? Maybe? But the item came out --- fine? It is not worth the walk for us, so I doubt I'll be eschewing my local cleaners to return, but glad I tried something new. There is not a cash tip jar, we were asked to tip on the screen like I was ordering a specialty coffee item. Confused everyone I was with. Not appropriate for this kind of business. They also charge for pickup/delivery which most cleaners do not.

Wow!!! So thrilled to have discovered Celsious after having been disappointed by countless laundry…read moreservices that either ignored my detergent requests or had unreliable, ever increasing pickup and delivery windows (I'm talking 5+ hours). With Uber pickup and drop off you get tight (30 min) windows. If you're not in Brooklyn, it adds to the expense but is 100% worth it for the peace of mind: you can get on with your day--and rest assured that your clothing won't be returned smelling like someone else's toxic dryer sheets. And the folding is meticulous. Five stars!