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    Martinizing Dry Cleaning

    2.5 (4 reviews)
    Open • 7:00 am - 7:00 pm

    Services - Martinizing Dry Cleaning

    Dry cleaning

    Stain treatment

    Clothing alterations

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    Janet Davis Cleaners - Beading on limited edition shirt charged less than the less expensive Versace shirt because it was "Versace".

    Janet Davis Cleaners

    (54 reviews)

    $$

    After being referred to take my dress here I was extremely disappointed. I dropped my wedding dress…read moreoff in September and was told it would not be a priority item and would therefore not be ready until late December. Fine, I did not have a problem with that. Upon picking up my dress, there was very noticeable discoloration on my buttons on the dress. The owner reached out to me 5 days later with no real good explanation or solution. After I provided the idea of getting replacement buttons from the designer he said "well 99% of the time that's not possible". I went ahead and asked the shop I bought my dress from if I could anyway and I was indeed able to get replacement buttons. It's now February and buttons will not be in until May. I asked to pick up my dress and get reimbursed for the buttons and the replacement of them done by my seamstress who recommended them. They said okay - with no other compensation. I asked if they would do anything else for me and they did provide a credit of $100 on a $350+ service. When finalizing the reimbursement, they let me know they had already removed all the damaged buttons from my dress which really disappointed me. I picked up my dress and will be handling all the repairs on my own. It was disappointing I had to ask for and tell them what they should do without being offered anything from the beginning. If I would have preserved my dress I would have never seen this issue until decades down the road. If you preserve your dress with them I would make sure you inspect the dress after it is cleaned before you lock it up in a box. Will not return. They got 2 stars for prompt reply on communication.

    Initially, I'll admit--I was impressed. The services, the organization, the professionalism--it all…read morelooked great. However, you really see the true colors of a business when you have a complaint. That's when things changed. Once I raised a concern, the friendliness disappeared. Instead of accountability, I was met with defensiveness and blame--all because I questioned the pricing of my garments. As a customer, I expected professionalism, not accusations. It's unfortunate, because we had planned to do a lot of business with them. We buy quality pieces and often choose to dry clean them to maintain their condition. That doesn't mean we're unwilling to pay--but we do expect fair pricing. We dropped off about 10 items--mostly dresses, pants, and shirts. No printed estimate was provided, but I received a text saying the total would be around $200. That seemed a bit higher than some other cleaners, but I accepted it. I was told when the items would be ready, and I even said there was no rush. I stood there as the employee inspected and accepted each item. Later, they pushed the pickup date, which didn't bother me. But when I arrived, the bill had jumped to over $300--$346 to be exact. I was shocked. These were standard items, all of which I've had dry cleaned before without this kind of pricing. I asked for a manager. I was told the owner wasn't in. Ironically, the "manager" was the same man who had been so warm and friendly during drop-off. Now, his tone was cold and dismissive--as if I was wrong for questioning the charges. Two dresses alone cost $100 to clean--$50 each. One had a few rhinestones, and the other had some sequins on the shoulder. Neither was stained and both had only been worn once. One of the dresses cost $20--they were now charging more than twice that just to clean it. The other was a vintage piece with a simple patch of sequins. Nothing complicated. Then there was my husband's silk Versace shirt. They charged more because it was Versace. I was told the name warranted a higher price. That made no sense. It's a silk shirt, and should be treated like any other silk garment. I've already paid for the name--I'm not paying for it again just to get it cleaned. What made it worse? My husband also dropped off a Limited Edition Robert Graham shirt--covered in beading and worth several hundred dollars more than the Versace shirt. Yet they charged less for that one because they didn't recognize the name. That's when we realized: they charge based on what they think they can get away with. The last straw? They charged $8 to clean a small polyester handkerchief. My husband was furious. He called to ask how they determine their pricing. Suddenly, the "manager" became the "owner"--or maybe he was pretending. Either way, he dodged the question and got snippy. One of my t-shirts was returned covered in white lint--it looked awful. Had I not checked it before getting home, I would've been even more upset. They expected nearly $400 from us and were willing to return something in that condition? Unacceptable. My husband told them we wouldn't be returning and that we'd be writing a review. A fair price for good service is fine--we're happy to pay for quality. But we will not be hijacked at the dry cleaner. That's just bad business.

    Martinizing Dry Cleaning - dryclean - Updated September 2026

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